Both driver side and passenger side windows (power) "fell" down into the door. Independent service station repaired with a window repair kit.

- New Hope, PA, USA

Window regulator failed. Window was down and when the switch was hit to bring it back up, it remained down and made an awful sound, as if the glass was shredding inside. Window had to be taped up and did not get an appointment to fix it until 2 weeks later

- Highland Park, NJ, USA

We purchased this car 8/17/02. On 8/21/02, while parked in our driveway we attempted to put drivers side front window up at which point window glass fell down into door panel. We had to drive 30 miles to the dealer to have repaired. The repair was not finished until 8/21. We were not told of any possiblily of this happening again nor that there was an ongoing investigation or any additional complaints of this type. Today, 9/14/02, while again parked in our driveway, while putting passenger front window up, the glass fell down into the door panel just as the driver side had less than a month ago. These are power windows. We again drove car to dealer 30 miles away - with a thunderstorm brewing. This was a Saturday and so the service department was not opened. Numerous sales people made comments that they have seen many vehicles coming in with this problem - they showed us a box of broken clips made in usa from cars already repaired and said the VW was going to replace all clips with metal once made by panzer. We were told that in temps above 75 the clips are failing. Why is there no defects investigation. If this dealer has fixed this many clips already. Also, if the dealer knew there was a problem, then why, 3 weeks ago when the first clip failed, would they not have repaired the passenger side while they were fixing the drivers side. Please help. Nlm

- Waynesboro, PA, USA

Parts have been on back order for over a month, this first happened on 8/14/2002 on the right side and them the left side failed on 9/13/2002. Nlm

- Granada Hills, CA, USA