I had purchased a VW POLO GT TSI (automatic) registration number:DL 3CBY 1285; VIN:WVWD13604DT055434 in June 2013. In around 10 days I realized that all the glass panels on the car were getting seriously scratched and when I took it to service station in Jaipur( Tanya motors,Jaipur); I got to know that when the car was in stock the paint granules had been deposited on glass. They agreed to their mistake and replaced the passenger and front side glass panels/windows but said that the rear defogger glass which was scratched would be changed after an approval mail.

I waited for around 2 months and then they finally took the car to the service station for 6 days. I found something fishy and I clicked the picture of serial number of glass and once the car was returned I was told that the glass has been replaced but rather it was badly damaged and bore the same serial number. The person in charge, Mr Nitish Gupta, didn't pick up the phone and the service station didn't even issue a job card. I got the copy of job card only after complaining in local police station that the car was taken for 6 days. I contacted the customer care they forwarded my mail to the same service station and it has still been pending.

Above all , my complaint have been forwarded to the same person (Mr Nitish Gupta) whom I lodged a complaint against.(COMPLAINT NUMBER:CAL38760).

Such is the harassment I have faced after purchasing a top end model of Polo.

Dr Kadam Nagpal