4.4
definitely annoying- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 25,247 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
VW had a recall in early October on the coolant system in my car. I have had it in the shop four times and the problem continues. I filed a lemon law complaint and VW, on the tenth day VW responded and sent one of their people out to look at my car. I had been keeping track of the coolant level (I have pictures) and it had gone down about an inch in three weeks time. They filled it back up and told me that my car was fine. The service manager had told me that the coolant system is plastic and the part of the car it rests on is warped so it is like to continue to happen. I am now afraid to drive my car more than ten miles from my home. If the coolant light goes off you have to stop and cannot drive any further. I am on vacation next week and was planning on drive to visit my parents in naples, fl and now I cannot go because I am afraid the coolant will go bad again. My car was in the shop for a good 3-3 1/2 weeks and I made my payment anyway even though I did not have use of the car during that time. VW is refusing to assist any further in this matter. As I mentioned, I have pictures but I am at work and cannot upload them at this time. I would be happy to provide those pictures.
- Pensacola, FL, USA
Submittal to Volkswagen of America 04/08/2014 4:03am I would like this email to be the beginning of documentation of a serious issue I'm experiencing with the new VW Gti I purchased only two weeks ago. Said issue involves occasional zero throttle response, which has happened on four separate occasions since delivery. For your reference, this model Gti is equipped with an automatic transmission. My complaint: Occasionally at very slow speeds (approximately 10 to 20mph) when depressing the accelerator pedal (even to the floor) the vehicle will not respond for three full seconds, in other words, the engine speed indicator (tachometer) shows the engine sitting at idle speed for the entire three seconds. This unwanted characteristic has put me in a dangerous situation more than once out of four episodes I've experienced thus far. I'd like to point out something which may interest the Volkswagen research and development team, and that is, this exact issue was experienced, documented and repaired in my 2010 Volvo C-30 R-design automobile which I still own today. I mention this because I wonder if there's some common electronics, software, or other engine management techniques being used in these different manufacturers designs. To whom it may concern, I am retired electrical engineering laboratories director/supervisor at the university of Texas at austin. I've had many years experience building custom show winning automobiles and nascar class engines and I will be happy to assist Volkswagen in any way to help get this issue fully resolved. Lastly and needless to say, this issue is a serious safety concern which neither VW nor I would want to see complicated in a resulting automobile accident, injury, or worse. Sincerely, [xxx] 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
- Austin, TX, USA
- Pierre Part, LA, USA