I own a 2001 VW Golf. Last year I had replaced the alternator (failure) at gunther VW dealership (in coconut creek, fl), the date is 07/21/2005. I have paid for the service and parts. I want to mention that in spite of the fact I have paid for a new part they installed a re-manufactured one. This year in July the alternator seemed to give me problems once again. It happened on July 17 2006. The next day 7/18/2006 I called gunther VW to schedule an appointment. I was asked what is the problem and I told them is the alternator (I have the expertise, holding a bs and ms in engineering with an automotive major). They could not schedule this appointment earlier than July 29, 2006. On that date (7/29/06) I took the car to the dealership and they confirmed it was the alternator, but they could not replace it under warranty (1 year from 7/21/06) because they claimed the warranty had expired and suggested to call VW - the manufacturer. They denied the warranty. The fact is that specific part (the alternator failed prior that date and I called the dealership prior the expiration date, but because of the scheduling availability they told me to bring the car after almost 2 weeks). I explained this issue to VW, but they don't want to do anything about this problem and the dealership has the same position (because they back up the manufacturer). I consider that this treatment is absolutely no fair, and I feel robbed (paid over $700 for that service + re-manufactured part, thinking is VW does quality), and now because their own system I am turned down, when I ask for that part replacement under warranty. Please help me to overcome this injustice, and have my vehicle restored to a safe condition.

- Margate, FL, USA