10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
51,262 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #11

Jul 092022

Golf

  • miles
Shortly after acquiring this car, an airbag light appeared on the dashboard after my sister adjusted the passenger side seat. The airbag indicator showed that it was off afterward, despite my sister being adequate weight to require the airbag. Continued problems ensued when the seat would show that it was occupied (airbag on and seatbelt chime when unbuckled, even though there was no one in the seat). Now this happens sporadically, and it is unknown whether the airbag will be operational or not whenever I start the car. Often, turning the car off then back on will allow for the airbag to show it is on for a passenger. I have seen in other locations online that this is an issue that has affected other people online with this model of car.

- Yucca Valley, CA, USA

problem #10

May 172014

Golf 5-cyl

  • 56,878 miles
ABS control module failure. Lost of ABS system, stability control system and air bag system. This happens at 4 years of ownership.

- Lajas, PR, USA

problem #9

Feb 032018

Golf 5-cyl

  • 95,000 miles
The contact owns a 2010 Volkswagen Golf. The contact stated that the air bag warning indicator illuminated, which was a safety concern. The vehicle was taken to an independent mechanic, but the cause of the failure could not be determined. The vehicle was then taken to heritage Volkswagen catonsville (6624 baltimore national pike, baltimore, md 21228), but was not diagnosed or repaired. The dealer stated that the VIN was not included in a recall. The manufacturer was not contacted. The failure mileage was 95,000.

- Gwynn Oak, MD, USA

problem #8

Oct 152016

Golf

  • 110,000 miles
I filed a vehicle buyback with Volkswagen vehicle buyback program in February of 2016. I waited and called back and forth trying to find out about my vehicle and if it was going to get bought back. Volkswagen kept telling me my documents were invalid and I had to re-do them each time and send them back and wait longer for a response. On 08/23/2017, they made me reset my claim because they supposedly "filed me in the wrong category". after that, all my documents finally got accepted, and have been "under review" for the past 9 months. They have been reviewing my documents and haven't been moving forward with my case for almost 2 years and my car has been sitting in my driveway waiting to be turned in. I am afraid to drive it because of the possible health effects it might have on me and my surroundings but Volkswagen is being negligent and ignoring my claim, even though it is 100% valid because I have owned my car since 2014. Please look into this claim with care and help me figure this out. It has been a very hard struggle for me and I am just dreading to get this over with.

- Federal Way, WA, USA

problem #7

Feb 092016

Golf

  • miles
Takata recall. The dealer does not have the parts. It has been more than a year now. I need to be able to drive that car without risking my life every day.

- Great Barrington, MA, USA

problem #6

Feb 092016

Golf

  • 79,000 miles
Takata recall - official recall is dated February 9, 2016. We still have not received any information about this, including a way to remedy this potentially life-threatening issue.

- Nashville, TN, USA

problem #5

Dec 232016

Golf

  • miles
Tamara recall. The manufacturer has failed to replace the airbag even though it presents a potential serious safety hazard. I would like an update from the manufacturer regarding the repair and date I can take my vehicle to the dealer. It is has been too long with no fix identified. This is unacceptable.

- West Richland, WA, USA

problem #4

Feb 012016

Golf

  • 60,000 miles
Takata recall... I'm in zone a, Texas, and my car has still not been fixed! when and how will I be called up to get these fixed? I'm keeping the car until mid-2018.

- Pflugerville, TX, USA

problem #3

Nov 022016

Golf

  • 120,000 miles
"takata recall". several months ago, I received a recall notification for a takata airbag in my vehicle. Since then, I have been unable to determine a schedule for airbag replacement. The NHTSA website references a "schedule" & "priority" for replacement of takata airbags, but my vehicle is not listed. The only schedule information I have found on the NHTSA website indicates that older vehicles in hot & humid conditions are at higher risk. Priority 1 vehicles on the NHTSA list indicate that failure is more likely in priority 1 locations after 6-9 years. My vehicle is more than 6 years old & has spent most of it's life where it was purchased, in Virginia beach, Virginia within a few miles of corrosive salt water in the atlantic ocean. Several friends, clients & family have refused to ride in my vehicle due to its' airbag recall & proximity to high heat & humidity. I am also concerned about my personal safety. When is my vehicle eligible for airbag repair?

- Virginia Beach, VA, USA

problem #2

May 122016

Golf

  • 0 miles
VW should put customers in loaners until the airbags are safely replaced. It's not right to send someone a notice, stating their airbag may malfunction and kill you without offering a safe means of transportation. We also have a Honda CRV and they have provided a loaner until the airbag is replaced.

- Manchester, ME, USA

problem #1

Dec 152011

Golf

  • 43,000 miles
Air bag failed to deploy when car rear ended a towed vehicle. The towed vehicle speed was approximately 40-45 mph and the VW Golf speed was 70-75 mph. The Golf's front-end was destroyed (along with it's electrical system), and was immobilized. But, none of the airbags deployed. The tow truck driver and the body shop owner questioned why the air bags failed with the amount of damage incurred. When contacted, the VW representative was more interested in my hospital expenses than the fact the air bags didn't deploy. The highway patrolman who worked the accident, said he was already involved in a lawsuit where the air bags did not deploy and a fatality occurred. He said the car in that accident was not a VW. Also, after I had left for the hospital, a fireman told my wife he had noticed smoke coming from the engine compartment due to something electrical smoldering. He didn't elaborate.

- Fort Payne, AL, USA