10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
35,376 miles

About These NHTSA Complaints:

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problem #12

Aug 272018

Golf

  • miles
The contact owns a 2011 Volkswagen Golf. Within less than two months of owning the vehicle, the horn failed to work. The dealer (anthony carvoni Volkswagen, 12 meriden pl, melvillee, NY, 516-848-7315) diagnosed that the horn needed to be replaced and stated that it was not related to the air bag being electrically connected to the horn. An independent mechanic diagnosed that the horn and the driver's side air bag needed to be replaced. The contact was uncertain of what air bag recall repairs were completed before the vehicle was sold. The vehicle was not repaired. The manufacturer was notified. The failure mileage was not available.

- Brooklyn, NY, USA

problem #11

Mar 062018

Golf

  • 120,000 miles
I was in a car accident and the airbag didn't go off.

- Washington, DC, USA

problem #10

Nov 212017

Golf

  • 37,507 miles
Takata recall year make and model recalled, but VIN doesn't match. Suspect clerical error with VIN please recall this vehicle to check and/or replace defective airbag inflator. Dealer and VW refuse to examine airbag inflators. They suggest contacting you.

- Los Angeles, CA, USA

problem #9

Jan 202017

Golf 4-cyl Diesel

  • 50,000 miles
My car has been listed as having defected airbags on the driver side. The Golf tdi, which I have, is also recalled for the emissions scandal. I plan on driving it until 2018, when I have to turn it in. I am guessing VW will try to ignore this recall.

- Lake Forest Park, WA, USA

problem #8

Oct 242016

Golf

  • 100,000 miles
Takata recall. The contact owns a 2011 Volkswagen Golf. The contact stated that the recall notice for NHTSA campaign number: 16V078000 (air bags) was received in April. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. VIN tool confirms parts not available.

- Plano, TX, USA

problem #7

Oct 262016

Golf 4-cyl Diesel

  • miles
Takata recall the recall notice went out February 9, 2016. Still no fix available and manufacturer refuses to provide safe alternative transportation. Manufacturer says to keep driving recalled vehicle without any fixes.

- Plano, TX, USA

problem #6

Oct 212016

Golf 4-cyl Diesel

  • Automatic transmission
  • miles
Takata recall. The contact owns a 2011 Volkswagen Golf. The contact received a recall notice for NHTSA campaign number: 16V078000 (air bags). The contact stated that the parts needed for the recall remedy were still not available and that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available...updated 11/21/16

- Fair Haven, NJ, USA

problem #5

Sep 102016

Golf

  • miles
The contact owns a 2011 Volkswagen Golf. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was not available. The contact stated that the manufacturer was unable to provide a loaner vehicle or repair the vehicle in a reasonable amount of time. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Los Angeles, CA, USA

problem #4

Feb 292016

Golf 4-cyl Diesel

  • Automatic transmission
  • miles
Takata recall. The contact owns a 2011 Volkswagen Golf. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 10/07/16

- Fair Haven, NJ, USA

problem #3

Jun 082016

Golf 4-cyl

  • 48,000 miles
Takata recall hello NHTSA, I am writing to express a concern that I have regarding my 2011 VW Golf tdi. My concern is that vehicles affected by both the takata recall and the VW "clean diesel" tdi emissions scandal will not be given equal priority by VW throughout the airbag recall and replacement process. Specifically, I worry that the impending buy-back of older tdi diesel models like mine will cause VW to give those airbag replacements a much lower priority in comparison to other vehicles that require a replacement. For example, strictly from a financial standpoint for VW, it is in their best interest to wait as long as possible before commissioning the airbag replacement of my vehicle. I believe this to be true because the tdi buy-back would negate the airbag replacement entirely, as the vehicle would no longer be legal to operate in the us. Furthermore, if the tdi buy-back vehicles are resold in other countries with lesser safety standards, VW may conclude that it is more beneficial for them financially to leave the defective airbags in place, since no legislation would be preventing it. I have expressed my concerns directly with VW, but they are unwilling to share any information regarding the timing of replacement parts or to which order of models the replacements would be distributed. Unfortunately, they are also unwilling to present any other possible solutions for me. I do realize that some of my concerns are speculative in nature. However, given VW's untrustworthiness actions of late, and that this directly impacts my family's safety, I feel that I am justified in expressing these concerns to a safety-oriented Agency such as the NHTSA. I thank you in advance for any assistance you can provide -- not only for myself, but for the other nearly 500,000 vehicles/families affected by the combination of these two issues. Best regards, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Richardson, TX, USA

problem #2

May 052016

Golf

  • 60,000 miles
Yesterday I received a letter from VW saying my car was subject to a recall for a takata airbag issue. The letter said parts are not yet available to make repairs and to do nothing at this time. My neighbor has a Honda CRV that was also affected by the recall. They were provided with a rental car and told not to move the Honda until notified to do so. As I understand this is a potentially deadly problem, why am I being instructed to continue driving my car when my neighbor was told not to move theirs under any circumstance? the letter lists "NHTSA 16V078".

- Richmond, VA, USA

problem #1

Aug 312012

Golf 5-cyl

  • 9,000 miles
The contact owns a 2011 Volkswagen Golf. While driving approximately 5 mph, another vehicle crashed into the front passenger side of the contact's vehicle. The air bags deployed several minutes after the actual impact and not during. The contact sustained a chest contusion, multiple bruises to her body and face, a sprained left foot and burns to the chest and right hand from the air bag deployment. The police reported to the scene and a report was filed. The vehicle was towed to an auto body shop and was not repaired. The approximate failure mileage was 9,000. Updated 11/07/12

- Kenosha, WI, USA