-rear coil springs snapped -if coil completely falls out there will be no suspension, creating a greater chance of accident -yes confirmed by mavis discount tire -inspected by me and mavis discount tire -no warning

- Hudson, NY, USA

Front suspension creaking noise. Front suspension creaking noise during suspension cycles (going over speed bumps or entering on an inclined surface) due to I believe Coil Spring not formed correctly and rubs against the perch of the strut or other issues/manufacturer defects with the front suspension. See also technical bulletin for 2012-2019 Passat stating similar issues: https://static.nhtsa.gov/odi/tsbs/2019/MC-10155776-9999.pdf I had originally reported a creaking noise to the dealer service center while my vehicle was still under warranty. The dealer claimed it was not able to recreate the sound, which I believe to be a false statement as it is very easy to recreate as it occurs every time I pull into my driveway or go over a speed bump. I stated this at the time however I suspect they didn-??t want to replace under warranty or take ownership of the defect / recall. My vehicle is available for inspection upon request. I have not sought a second opinion from an independent service center yet. I believe this poses a safety concern for both myself and many others. It continues to creak because VW refuses to admit there is a problem. Please help, thank you!

- Shoreview, MN, USA

Rear spring broke. Dealer replaced but said car doesn't qualify for related safety recall 42J5 even though year of car is listed in recall date range.

- Worcester, VT, USA