Clockspring failure. VW does not cover this critical safety part under warranty. Air bag is non functional (air bag light on) horn is non functional. Other controls on steering wheel not functional.

- Sunland , CA, USA

The contact owns a 2016 Volkswagen Golf Sportwagen. The contact received notification of NHTSA Campaign Number: 22V543000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The manufacturer advised the contact to avoid using the front passenger-??s side seat. The contact had not experienced a failure. VIN tool confirms parts not available.

- Bronx, NY, USA

1. I believe the driver's side airbag may have failed or been disabled during a recent collision that occurred on 5/25/21. A deer struck the front end of my vehicle while traveling on a 55mph state highway. The vehicle is currently at a collision repair shop getting an estimate. The sheriff's deputy who responded to the scene gave an initial damage estimate of $9000. 2. immediately upon impact the airbag error light illuminated but did not deploy. 3.on 5/26/21, the day after my accident, I received a warranty extension notice due to a potential clock spring failure that could result in the driver's side airbag not deploying. 4. vehicle has been inspected by sheriff's dept and is currently be evaluated by collision specialist and insurance adjuster. 5. the airbag error light had never illuminated prior to the accident.

- Davenport, IA, USA

Existing NHTSA recall 69L2 but on different model year - VW driver side airbag and horn/steering wheel buttons disabled. My airbag warning light came on and my horn and steering wheel buttons became disabled simultaneously as I was in motion driving down the road. Now my airbag and horn/buttons are not working including cruise control. VW recalled earlier-model vehicles but this appears to be a problem that still hasn't been solved and affects more than just the models listed in the original recall. I called VW care to see if my vehicle was covered under a campaign or extended warranty. However the person I spoke to told me that my clock spring was not covered and I would have to pay out of pocket. This is infuriating because it's a known issue that's disabling my airbag and horn but VW is refusing to take responsibility. Judging by how many complaints I've seen I am definitely not alone. My vehicle only has ~66K miles. Here is a related VW extended warranty bulletin I found posted to your website: Https://static.NHTSA.gov/ODI/tsbs/2018/mc-10149942-9999.pdf investigation into whether VW didn't recall enough models: Https://www.forbes.com/sites/jensen/2018/04/21/feds-investigate-whether-VW-should-recall-more-models/"sh=159D58364C60 customers continuing to have problems even after fixing, suggesting VW has not fixed the issue: Https://www.ratchetandwrench.com/articles/6185-VW-clock-spring-recall-may-have-failed www.vwproblems.com/clock-spring-failure/ more complaints: Https://www.vehie.com/complaints/Volkswagen"vehie_model=golf+sportwagen https://www.carcomplaints.com/Volkswagen/golf_sportwagen/2016/seat_belts_air_bags/clock_spring_broken.shtml article mentioning that 15/16 sportwagens notoriously have clock spring issues: Https://www.wheels.ca/car-reviews/buying-used-2015-2019-Volkswagen-golf-sportwagen/

- Augusta, GA, USA

My steering clock spring failed at 37K miles, there's a recall but VW said my car is not affected, however many people on the forums and car groups have had this issue more than once, some covered some not.

- Talent, OR, USA

Airbag warning light stays

- Ventura, CA, USA

Clock spring has failed with horn and airbag malfunction.

- Portland, OR, USA

48K miles, 2016 VW sportswagen, faulty clockspring. Reversing out of a parking space and turning the steering wheel when there was a crinkling, crunching sound which came from the steering wheel column, very innocuous noise, like a piece of paper was caught in the column. Immediately a warning appeared on the console 'airbag error' which remained on for the short drive home. The vehicle was then parked, turned off and upon turning ignition on again, the same error warning displayed. Unknown if other components were affected. Dealership serviced the vehicle determining the clock spring required replacement. This resulted in $712 in repair costs as repair is not covered under warranty. Seems like an ongoing issue with VW.

- Bozeman, MT, USA

Clockspring failure at 32K miles. Turned car on and got an airbag warning and all controls on the steering wheel are dead. Out of warranty and not part of the recall according to vwoa.

- West Chester, PA, USA

My fiance's vehicle has the common clockspring issue which rendered all electrical components of the steering wheel inactive (horn, cruise control, air bag, and radio controls). One day she started the car and saw the check engine light come on. I scanned the vehicle and it had the known "B10001 driver airbag igniter: Resistance too high" code. The dealer thought it would be covered so long as it had the correct code but vwoa denied it. This has been a very well known issue and her vehicle should qualify under the recall/extended warranty. She was denied because her VIN was not on the list even though her vehicle has the exact same parts as others which do qualify. Her vehicle had the same codes required on NHTSA pdf https://www.google.com/url?sa=T&source=web&rct=J&url=https://static.NHTSA.gov/ODI/tsbs/2018/mc-10149942-9999.pdf&ved=2ahukewizwqzok_roahxjgjqihu3cbwaqfjabegqicxah&usg=aovvaw3qkzufksvtkalrokuek92M I recieved a warranty extension for my 2017 gti but for some reason the Golf sportwagen is not covered. Seems ridiculous to only cover some models that have same hardware when all should be covered.

- Gigharbor, WA, USA

I was in a very minor accident involving only the front end. I was a a complete stop at a traffic light and hit the car directly in front of me, I hit the car car going no more than 10 miles per hour. All of the air bags deployed, driver, passenger, as well as front and back side airbags. Additionally, when the airbags deployed the windshield completely shattered on the passenger side. Luckily my son was not injured with the extreme fore of the airbag deployment. I took the car for an estimate and just for the inside airbag damage the total would be $9,300. This was an extreme shock, not only when the minor fender bender occured but now the car is totaled because of the airbag deployment.in this situation the airbags should not have gone off for such a minor crash. I need this to be looked into for other people's safety.

- Simi Valley, CA, USA

My car with approximately 25K miles on it. Airbag light came on. At the same time, my horn, and other components on my steering wheel stopped working. When I diagnosed my car it was determined it was the clock spring in the steering wheel that stopped working. A faulty clock spring will make it so that my airbag does not function. I was just parking my car but were I in an accident I could have been killed as my airbag would not work. I looked online and it appears Volkswagen knows of this issue, and has issued warranties, and recalls based on even this particular part with the same part number. But no recall or warranty of my car in particular. Volkswagen refused to pay for repairs of my vehicle.

- Winooski, VT, USA

I started my car and the airbag warning light came on. I then noticed that all controls on my steering wheel no longer worked. This includes speed control, horn, hands-free phone controls, hands-free radio controls an vehicle information options. I assume that the air bag is also not functioning. When I returned home, I googled the problem and found that the airbag clock spring was the probable cause as it had been recalled in previous years but did not include the 2016 model. I took the car in on 02/12/19. They diagnosed error code B10001 - internal failure in clock spring. My car has 39,492 miles which makes it out of warranty. I declined repair ($551.29) as I feel it should be fixed for free. I have 2 attachments.

- Beaverdam, VA, USA

While driving I completed a U-turn and my airbag light came on. I took it to the dealer and they said it was the clock spring mechanism that failed and was no longer under warranty. Warranty was 3 year or 43,000 miles, my vehicle had 48,846 miles. The cost was $545.95 to replace the part. I researched this part and found that there are previous recalls due to failure.

- Wilmington, NC, USA

Clock spring failure in under 2 years (less than 20,000 miles on the car). When car was turned on alerts came up that the airbag had malfunctioned, and automatic cruise control malfunction, none of the steering wheel controls worked, and the horn was non-functional. A quick google search led me to believe it was the clock spring, and I also noticed VW had a clock spring recall on cars from 2011-2014, seems like this might be a larger issue. Car was brought to the dealer and repaired - clock spring was determined to be the problem.

- Larchmont, NY, USA