I have had two episodes in which the Lane Keeping Assistance put me at risk of running into a barrier on the freeway. Both happened when traveling in a middle freeway lane that split to an off-ramp (three lanes splitting to two groups of two lanes). In the first, I was taking the left ramp. The car, I think wanting to keep the lane line on my right close, suddenly steered me back to the right and toward the dividing barrier. I was able to overcome it and stay on my planned route but it was close. In the second, there was a car to my right in the right-most lane. I was taking the right exit and used my turn signal to indicate this. As I started to take the exit, turning the wheel to the right, the car forced the wheel back to straight because it thought I was trying to steer into the car to my right (in the next lane, also exiting), and again steered me toward the barrier splitting the ramp from the freeway. I was able to overcome the wheel, but again it was close. In both cases, I think the car is doing what it is designed to do (i.e. nothing is broken) but the design is dangerous. I have talked to the dealer about this problem - they have acknowledged the issue and said a new car would not have this problem. No warning lamps or messages appeared.

- Portland, OR, USA

The steering wheel controls on our 2021 Volkswagen ID.4 are haptic. That means that if you brush them with your fingers or hand with light pressure, they can activate. When leaving a neighborhood street, I turned the steering wheel approximately 180 degrees to pull out from a parking spot next to the curb. Upon releasing my grip a bit on the steering wheel (to let it rotate back to 'straight') my right thumb grazed the cruise control activation button (which is normally on the left side of the steering wheel). Since I had been using cruise control earlier in the drive, the cruise control resumed and the car accelerated without my providing any pedal input. Luckily I realized what had happened and pushed the brake pedal to cancel cruise control. The cruise control was set to 15 mph. I am thankful it was not set to something higher, like 65 mph. I don't know how fast the car would have accelerated in that case.

- Sunnyvale, CA, USA

Power steering yellow light

- Palmdale , CA, USA

While driving with cruise control on (60 to 70 MPH) after almost an hour the steering suddenly becomes very loose. There is essentially no response in the center of the steering wheel location but can still steer when turning the wheel a few degrees left or right. After turning off the cruise control the steering response becomes normal again. This has happened in August this year and haven't noticed it again until this last weekend (12/17/2022). The previous incident happened several time in a row when I would turn the cruise control off and then back on. I was on the highway going 70 MPH. One incident in the summer and one in colder weather. After the first incident the dealership could not determine a cause when test driving it but it's not something that can be duplicated. It appears randomly and is quite scary.

- Schoolcraft, MI, USA

The contact owns a 2021 Volkswagen ID4. The contact stated while coming to a complete stop with the brake pedal being depressed, the vehicle lunged 3-5 feet forward. There were no warning lights illuminated. The contact stated while driving 40-45 MPH, the steering wheel swerved unintendedly, causing the vehicle to veer towards the opposite lane of traffic. The contact was able to regain control of the steering wheel and continued driving. The contact stated that upon starting the vehicle, the gear shifter remained stuck in park(P) and failed to move after several attempts. A message indicating a major electrical failure was displayed. The vehicle was towed to the dealer to be diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 11,657.

- Amherst, MA, USA

6/21/22 When I was pulling into a parking lot space, the car suddenly accelerated and the steering wheel turned uncontrollably, I could not stop the car, the brakes didn't respond at all. The car was driving by itself, I couldn't do anything to stop it, until I ran into two parked cars where it finally stopped; thank god no injuries. The car was undriveable, and was towed away, I'll have it inspected by the body shop and see if it can be repaired. This was a terrifying experience not being able to control the car, the car pretty much went into run away mode. I hope this gets reported to VW and an investigate gets conducted to find the root cause it as this could happen again to anybody.

- San Ramon, CA, USA

1. I picked up new ID.4 from the dealer on 10/01/2021. On 10/02/22, Electrical System Malfunction messages appeared on the infotainment, telling me to take it in for immediate repairs. The problem was taken care of. I was not told what was wrong. 2. On 11/10/2021, while pulling into a parking space in a lot at a cemetery, the car bolted forward and became unresponsive. I could not stop it, I could not steer it. It felt like it was driving itself. I destroyed a bench, some bushes, and some of the turf. The car had to be towed to a VW dealer affiliated collision center. The car was there for over two months and was returned to the dealership for "further diagnosis". In the end, I was told that it had been "driver error", and I was assured the car was 100% safe to drive. I was never told what was done. The insurance payment for the damage was over $9000. 3. On 06/02/2022, I had the same acceleration issue. This time I was pulling over to a curb in a residential neighborhood (25 mph speed limit). I was using mode "B", regenerative braking. My foot was not on the accelerator. The car bolted forward and hit a parked Ford F150 in the backend. The force was so great, that the F150's rear end was lifted off the ground. You would think that crash would have stopped the ID.4. Instead, the vehicle swerved to the left, shot across the street and ended on a stranger's front yard, destroying his tree and landscaping. The car suddenly stopped, stuck in the landscape rocks. The vehicle then just shut itself off and became totally unresponsive. My wife was slightly injured, even though she had her seatbelt on. She could not open the door to get out and climbed out the driver's door. The car was towed to the dealer, insurance claim was filed. Preliminary estimates of damage- ID.4, F150, landscaping is over $17,000. My wife is petrified about riding in the car. I want VW to repurchase or terminate my lease. The car has only 6000 miles!

- Scottsdale, AZ, USA

While backing out of the drive way, electronic console of the car went black, we lost control over steering and accelerator functions and potentially brakes (unsure) while car was still moving. This happened at low speed (5-10 MPH). The instrument panel showed message to call service immediately. To regain control, we pressed the start engine button, which allowed us to again control the car. The call service message disappeared.

- Belmont, MA, USA

Pulling into a parking space, using reiterative braking (B Mode). When applying brakes, car bolted and could not be controlled. It jumped a curb and drove straight toward a building. Brakes would not respond. Steering would not respond. I managed to steer the car avoiding the building but taking down a bench and ripping up the turf in front of the building. Car made a complete u-turn before coming to a stop. At that point, all electrical systems shut down, including the outside mirrors--they retracted. There was damage to exterior of the car-- a torn side molding and scratches and minor dents from bushes and the bench that was destroyed. The infotainment completely shut down. when I finally was able to restart the car, the systems came back on slowly, one at time. The car was towed by VW Roadside Assistance to a collision center for body repairs. It will be towed to the dealership after body repairs to diagnose the problem. I did not want to drive the car, not knowing if it is safe to drive. I had to file an insurance claim for the damage to the car and to the property that was damaged in the process. No other cars were damaged.

- Scottsdale, AZ, USA

Warning indicator came on several times, brake and steering problems.

- La Mirada , CA, USA