I was parking the car in a parking lot. I turned left into the lot and then turned right into a spot and then decided to switch to the adjacent spot (also requiring me to turn right) to provide me with more room to park and leave the car. As I turned into the spot the car suddenly accelerated forward. I tried pushing the brakes and the car continued to accelerate and hit two fences. No indication of a collision by car, no engagement of the automatic emergency braking. No recognition of the car that there was a fence in front. No automatic braking/warning lamps. The vehicle was inspected only by the insurance agent and body shop for repair.

- Cincinnati, OH, USA

Manufacturer has failed to fix the recall problem in a timely manner. There is a long wait list at every dealership to get the recall fixed and no dealership knows when they will get the door handles in. Recall 57J9- Door Handles

- Spring Valley , CA, USA

**Summary of Complaint:** A clicking sound occurs randomly during acceleration, deceleration, and when driving over bumpy roads. Despite bringing the vehicle to an authorized Volkswagen (VW) dealer three times, they were unable to diagnose or resolve the issue. The vehicle is only 2.5 years old and still under warranty. **Detailed Description:** 1. **Symptoms:** A random clicking sound is heard under the following conditions: - When accelerating - When decelerating - While driving on uneven or bumpy roads 2. **Attempts to Resolve:** The vehicle was brought to a VW dealership on three separate occasions. Despite their inspections, they were unable to identify the source of the problem. 3. **Vehicle Details:** The car is relatively new, only 2.5 years old, and remains within the manufacturer's warranty period. 4. **Concerns:** The unresolved issue may pose a safety risk, particularly if the sound is related to critical drivetrain or suspension components. Additionally, repeated unsuccessful repair attempts by the dealer are frustrating. **Resolution Sought:** I would like the NHTSA to review this issue and investigate whether this is a broader concern with similar VW models. I hope VW can be held accountable for properly diagnosing and fixing the problem under warranty.

- San Jose, CA, USA

All is sudden I hear clicking noice from doors that make scary to drive the car with Kids. Couple of times it unlocked the rear passenger door. I had to to pull over to close and move. It-??s been 2 years there are no software updates and center console struck, not responsive, some times reboot automatically, some times we need to force restart and rear camera doesn-??t appear.

- Louisville, KY, USA

My cars screen which is digital and radio screen went blank, I couldn't see anything such as speedometer and could not control my climate air conditioning to clear the windshield. I was able to pull over to the side of the road and turned off my car then when I turned the car back on, ,, the screen restarted like a computer and I was able to drive safely.. it happened two times on July and August 2024. My car is brand new when I got it and has approximately 22K mile when it happened, it 25K mile now. I took it to the Volkswagen dealership it they did not take my car to diagnose because they said that their is recall already regarding the issue and their is no fix available at that time...

- Santa Clara, CA, USA

I-??ve had a recall on this car for over 4 months and the dealership/brand hasn-??t been able to fix the car yet. I recently got another recall that looks it won-??t be fixed because, as the first one, the repairs are not yet available. The dashboard and the screen every now and then will go off and reset as if I was turning the car on. It has happened when the car is moving. My car is loosing value due to this recalls because it-??s reported and I don-??t feel safe driving and thinking that the car might suddenly go off in the middle of the road

- Boston, MA, USA

The dashboard and user interface for the vehicle resets, crashes, reboots, crashes and reboots while driving constantly. The dash and entire console is affected. We have had it serviced at least three times for this issue and it has not been remedied even though VW has done full module replacements. The doors also unlock and lock and unlock and lock repeatedly. We no longer feel safe driving the vehicle because the center console will not remain on for more than a few minutes before starting a crash-reboot cycle.

- Torrance, CA, USA

For the past couple of months, noticing an issue where the main Display in center and also Dashboard above the steering wheel goes pitch black with nothing being displayed while driving. A few times, I was driving on the highway and all screens were black, I could not see what speed I was going at. #2: CarPlay is constantly rebooting every 2 seconds, disconnecting and connecting but e not continuously connected #3 CarPlay automatically connects when I am not in the car but in the living room. None of this observations happened in the first 2 years of my ownership but happening now, I have taken an appt with VW dealer but issue is intermittent, it just goes away without me doing anything.

- Westfield, NJ, USA

My complaint is that VW has not fixed a recall in a timely manner. I am writing in reference to recall number 24v344. This is a software recall that was initiated almost 4 months ago and has not been addressed. This diminishes the value of the vehicle and makes it unusable for my purposes. In addition, there is a second new recall for #24V651. This is the second time there have been issues with the door handles and possible water ingress. There was a previous recall on this issue which required inspection by the dealer and my vehicle was not affected. VW has had plenty of time to address this issue since the same issue was present on the last recall. I use this vehicle in a rental business with Turo. I am unable to rent a vehicle with any open recalls.

- Santa Fe, NM, USA

My backup camera does not work and hasn't worked for almost a year. There is no solution, and it just now got recalled today, but there is no fix. It is incredibly dangerous to drive this car with the reduced size of the rear window plus wide, oversized quarter panels, and no backup camera. Add to this the fact that my driver's side door doesn't open. Not when I'm trying to get in to it and often when I'm trying to get out. I climb over the passenger seat every single time I want to get into the car and sometimes when I want to get out.

- Juneau, AK, USA

When I was driving, I stopped at a traffic light. When the light turned green and I pressed the accelerator, many warning lights turned on and the vehicle did not go forward. After about 15 minutes, I was able to turn off the car and restart it again and move forward. At the next red light, the same problem happened again. After another 15 minutes, I was able to again turn off the car and restart it to get to a parking lot, where it had to be towed to the dealership for service. This was a safety concern because I was stuck in traffic as other cars were in motion around me during morning rush hour. I had to get out of my car to turn it off and back on from my key fob. VW diagnosed the problem as a broken motor. Since my car is electric, it does not have an engine, so the motor is in place of the engine. This happened Sept 6, 2023. VW has still not fixed the car. I tried to upload the "pre-work order" from the service department, which is all I have since the repair invoice is not complete yet, but the upload function on this website is not working for me. I am reporting this in case it is not an isolated incident; if this is not just a lemon of a vehicle, then I am concerned for the safety of other drivers and passengers.

- Charlottesville, VA, USA

Tires (Bridgestones) on this car prematurely disintegrate. Specifically the outer edge of the front tires are the worse. This defect is found consistently on 2021 and especially of 2022 cars made in Germany. Examples of these complaints are numerous and can be found all over car owner forums. The dealers will not help resolve and in fact usually say the tire is -??safe-??, even though chunks are falling off the tire. VW will say they don-??t guarantee tires, even though they are aware the tires on these cars are defective and start falling apart at 5-8K miles. There is no recourse for us the customer than to purchase new tires at our expense. VW and the dealers are not taking the matter seriously, the worse part is misinforming people the tires are okay.

- Duarte, CA, USA

Child lock faulting resulting in imprisonment of rear occupants. No vehicle warnings documented from vehicle. This is a sporadic issue where the rear passengers become locked within the vehicle using the interior door release, the exterior door release (handle) remains operable. After multiple attempts unlocking the vehicle, as well as disengaging or cycling the child lock, from the driver controls, the rear passengers remained locked within the vehicle. I'm not sure how often this is occuring as we rarely have rear passengers. But when we do, it's usually a coin flip dealing with this situation. I have video documentation of the most recent evet (10/14/2023) where both rear doors remained locked regardless of my actions with the driver control settings. It was only after multiple cycle attempts between the child lock and door lock before the rear passengers could escape. I have few intentions in using the child lock from the driver position, however, the ID4 touch sensitive buttons are prone to accidental activation, usually by a gentle brushing of the area. Regardless if I intentionally, or accidentally, activated the child locks, they should deactivate when the driver commands it. This assuming the issue is instigated by intentional, or accidental, child lock activation. I haven't noticed a trend yet. No vehicle warnings associated with the doors. Dealer hasn't been notified about this particular issue yet, they are currently working with VW on another issue associated with cellular connectivity. The SOS function, among other voice connectivity functions, are completely inoperative at the moment.

- Union, WA, USA

At my 2022 ID4's first scheduled maintenance I was told I need 3 new tires when I only had 9600 mi on the car.

- Valley Stream, NY, USA

SW lockup, leading to malfunction of speedometer display (infrequent updates, roughly once per minute). Cleared by manual reset of central display system. Tuesday July 25. I-5 between Yreka CA to Ashland OR Starting about 3:50pm in Yreka, outside temp roughly 100 degrees Stopped to charge a Electrify America Station at Yreka Walmart, 30 minutes, starting at 16% change, ending at 68%. Initial rate of charge was 78KW. Came to a stop, Park button, stepped out of car. (AC shut down per standard as I stepped out of car. Attached HVDC charging, started to charge. Stepped back into car an attempted to turn on AC. Just started attempting to start car expecting that it would complain about charging in process. Dont recall the exact process, but did end up with AC active and Charging in process. Cancelled charging via button on charging station at 30 minutes (to avoid charging fees that started after 30 minutes) disconnected charging plug, got into car and activated high power drive system. center console showed showed main charging page. Dont recall seeing standard startup VW branding screen. Attempted to press -??Climate-?? button to turn AC back on, main screen, no response, screen stayed on -??Charging-?? screen. Press other buttons on center console, no response. Time on the display was stuck at 4:20pm. Put car into Reverse, drive (B) to get back onto freeway. Expected center console to deadman timeout, reset, it did not. did try about 5 second press and hold on the center console power button, guess I should have held longer. Drove for 15 miles to rest area along freeway. Center console stayed frozen, Steering wheel display did show speed and change of state of battery charge (charge/drain bars, battery current %, speedometer, etc) Center console stayed at 68% Speedometer locked up about 10 min later, cleared by manual reset 30 min later. into VW dealer/shop Sunnyvale CA 08-02-2023, NPF. More narrative available.

- San Jose, CA, USA

The backup camera has stopped working. I called multiple dealerships that told me that VW has told them that this problem will be fixed with the next update but no ETA of the update release.

- Lehi, UT, USA

My instrument cluster and infotainment system went black while driving. This means that I had no access to my speedometer, which I believe is a safety issue. Additionally, I had no access to my range estimate or any other vehicle information. No backup camera, no lane assist, etc.

- Mt. Airy, MD, USA

The driver's door latch stopped working intermittently and then totally, so that to get to the driver's seat required entering from the passenger door. The dealer documented the issue January 24, 2023 but was unable to offer a solution or replacement because the part was backordered indefinitely. Subsequently the door latch began tumbling at random intervals while I was driving. Then it started unlatching while the car was stationary. Then it started unlatching while in motion when both my hands were on the steering wheel. On March 2, 2023 VW agreed to tow the car to the dealer since it agreed it was unsafe to drive. The car has been at the dealer ever since.

- Edgartown, MA, USA

On March 8, 2023 our VW ID.4 (2022) became unsafe and un-drivable after we experienced several alarming malfunctions that threaten driver and passenger safety including: (1) driver door suddenly opening while driving, (2) driver trapped in vehicle as a result of the driver door failing to open (earlier that same day), (3) vehicle suddenly and immediately beginning to move on its own without pressing the accelerator as soon as it was placed in reverse. The dealership's service manager confirmed all of the above findings and further informed us that unintended forward acceleration was also observed by them during their testing of the vehicle. Any one of these issues would be cause for great concern but taken together they have shaken my confidence in the ID.4 as a safe, road-worthy vehicle within which I can transport my wife and child. No vehicle should ever exhibit these types of alarming safety defects let alone one driven for only 6 months with less than 3500 miles on the odometer.

- Marquette, MI, USA

While driving, the driver door clicks as if someone is locking/unlocking the door and suddenly a warning appears that the driver door is not locked. Unlocked door is safety hazard to the driver and other passenger within the car, and passerby as it-??s likely that the door might swing open suddenly. An appointment will be made with a dealer to investigate. When the door unlocks a warning light in the dash illuminates indicating that the door is unlocked.

- Edison, NJ, USA