After just under 31K thousand miles of vehicle use, the rear drive motor began making a "clunking" sound upon each braking to a full stop, and again upon accelerating. The local dealer diagnosed the noise as coming from the rear electric drive motor. The technician consulted with Volkswagen "tech-line" personnel, who advised the local dealership to replace the rear drive motor under warranty, which they did approximately two weeks later. The noise no longer occurs.

- Mukilteo, WA, USA

On December 4, 2024, I left a Volkswagen ID.4 electric car in for service of Volkswagen due to software and door locking issues. The service manager confirmed the problems but stated that the vehicle has not yet received any repairs from Volkswagen and that there is no solution available. I have been given ongoing, negligent responses, such as being told that the only option is to buy another car or that there is nothing they can do. 1. What component or system failed or malfunctioned, and is it available for inspection upon request" The software system and door locking mechanism are malfunctioning. Both issues are related to unrepairable recalls from Volkswagen. The software issues are causing electrical faults, stopping problems, and unsafe braking performance. The door locking issue prevents proper functionality, likely due to a malfunction in the locking system, which also impacts the security and safety of the vehicle. The car is experiencing significant issues related to software, electrical faults, stopping problems, and, most concerning, unsafe brakes. These issues present a serious safety risk. 2. How was your safety or the safety of others put at risk" The brake system has become unsafe due to electrical and software failures, which could result in an inability to stop the vehicle properly or in a timely manner, presenting a significant safety hazard. Additionally, the malfunctioning door locks compromise the vehicle's security, which could lead to unauthorized access. The combination of these issues not only poses a risk to the driver but also to passengers and others on the road, especially if the braking system fails unexpectedly.

- Sebring, FL, USA

Sudden unintended acceleration I was pulling next to a curb as I was parking. My speed was approximately two or three miles per hour. My right foot was on the brake slowing the vehicle. My right hand was at the two o'clock position on the steering wheel. My left hand was not on the steering wheel. The cruise control was not engaged and had not been engaged for at least ten or fifteen miles. We had just traveled about 45 miles. The weather was clear and the roads were dry. The temperature was in the upper 40s. As we were slowing, the car suddenly accelerated as if I had fully depressed the accelerator. Since my foot was already on the brake I jammed it on and the car stopped. I-??m estimating that we traveled no more than ten feet before coming to a stop. There was a car parked in front of us. The acceleration was not initiated by me, it was sudden, and it was strong. It was impossible for me to have accidentally pressed the accelerator as my right foot was on the brake. It also was impossible that I could have accidentally pressed the cruise control resume switch as my left hand was not even on the steering wheel. To me this represents a serious situation. Had we been in traffic at the time, or if there had not been sufficient room in front of the car, this could have resulted in an accident. Please let me know if I can provide any additional information.

- Owings, MD, USA

Our VW ID.4 was leased in December 2023. The vehicle unexpectedly went into "turtle"mode or limp mode, which according to VW happens when the battery is very low. Notably, we had 80% of battery charge at the time (which is the optimum charge). Unexpectedly, the yellow turtle display came on and, worse, the vehicle lost power while driving. The speed was greatly reduced, the power was also greatly reduced. The car went from regenerative breaking to loss of regenerative breaking, while the center drive display still showed "B" for regenerative breaking. It was also almost not possible to drive up a small hill. The vehicle displayed 2 error messages (we have photos, also of the 80% battery charge, which we attach): 1. "Vehicle performance is limited. See owner's manual." 2. "Electrical system not working correctly. Safely stop the vehicle." Comment: In our opinion, the vehicle is not safe to drive. The unexpected reduction in speed and loss of power, paired with the loss of regenerative breaking, creates very dangerous conditions. It may not be possible to "Safely stop the vehicle". In addition, we have also lost the center display and dashboard display twice now, which we believe is mentioned in NHTSA Recall Number24V344. VW sent us a letter in July informing us that our vehicle is subject to this recall. Yes, we have experienced the issue, twice. It is even more scary, if this happens when the vehicle loses power unexpectedly on an 80% charge. It is unacceptable that VW states in its recall letter "A recall repair is not available yet". VW is exposing drivers and passengers to significant risk. We are concerned that this vehicle is not safe to drive. We have brought it to the dealer on Monday 8-26-2024 and are awaiting diagnostics and repair.

- Lexington, MA, USA

[XXX] [XXX] [XXX] [XXX] Julio 30, 2024 Volkswagen Customer Care Volkswagen Group of America 3800 Hamlin Road Auburn Hills, MI 48326 Dear Volkswagen Customer Care, I am writing to express my deep concern regarding the recent recall notice I received for my Volkswagen vehicle, VIN [XXX] 2023 VOLKSWAGEN ID.4 Due to the severe safety issues outlined in the recall, I have been unable to use the car, yet I am still making payments on it. Given that the necessary repairs are not currently available, I am understandably concerned about continuing to drive a vehicle that poses a risk to my safety. My attempts to resolve this issue through the dealership have unfortunately been unsuccessful, as they have not accepted the vehicle for return or provided a satisfactory resolution. Given these circumstances, I am requesting a resolution to this matter. Specifically, I seek the following: Return and Refund: I wish to return the vehicle and receive a full refund of all payments made to date, considering that I am unable to use the car due to safety concerns and the unavailability of repairs. Additional Compensation: Compensation for any inconvenience or costs incurred as a result of this situation, including but not limited to, rental car expenses or loss of use. If Volkswagen is unable to address this matter promptly, I will have no choice but to pursue legal action for product liability and negligence. I hope to avoid this course of action and resolve the issue amicably. Please contact me at your earliest convenience to discuss this matter further. I look forward to your prompt response and resolution. Thank you for your attention to this urgent matter. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Sebring, FL, USA

On 7/4/2024 at approximately 6pm, I disconnected my 2023 VW ID4 from an electrical charging station. I moved my vehicle 2 blocks away to an apartment building parking lot, which I had parked in previously. While pulling into the parking spot, I was coming to a complete stop, perhaps going 1-2 miles per hour and as I came to a stop, the car accelerated out of nowhere and crashed into a few small trees and a chain link fence for the neighbor's home. I had a passenger in the front passenger seat and neither of us could understand what had just happened. It made no sense and I have no idea what happened to cause the acceleration.

- Milwaukee, WI, USA

This is an all electrical vehicle, When we first got it had a issue right away the car was stuck on reverse and we could not do anything, they kids where in the back and had to press the breaks to hold it in place and could not release it. We were in a parking lot, after awhile the system rebooted and it was normal. Brought it to the dealership and got it serviced and they said nothing was wrong with it. Second recent issue car powered down could not do anything while on the road lost all control. This is a huge issue if there was a car behind us going fast speed could be fatal! the power down issue has happened to us 3 times. Currently at the dealership to review but we have no confidence they will find a issue.

- N Little Rock , AR, USA

The car milage dropped Significantly, i took it to Tracy VW shop and they did not repair it, took it to Dublin VW and they did took 2 weeks replacing a battery cell then they found another defective electric cable that is on backorder with no eta for replacement, i am paying for gas and for fixing on a loaner car rather that drive my own car

- Tracy, CA, USA

When I am parking at 5mph in a medical center parking structure, the car suddenly got an uncontrollable acceleration that hit the parking cement and hit the wall in front of the parking area. I cannot imagine that if it is not in the parking structure with 5 mph, it will be fatal or injured and hit more people and cars on the freeway. I want a safe vehicle and spent over $55K for my daily chore. I lost confident on an electric vehicle, and hope your agency will iron all these out prior to introduce to the public. It is similar to the following case: An owner from Georgia describes what happened after getting into the ID.4, putting a foot on the brake, and then putting it into gear. -??The car jumped forward and I had to press brakes with all my strength to keep it from accelerating to full -??throttle.-?? It did the exact same when I put it in reverse. I turned the car off, got out, gave it a couple of minutes, and tried two more times. It did the same thing every time. -??It is like the accelerator is pressed to the floor as soon as you put it in gear without you touching it. I almost hit my house due to the wheels being turned before the first try.-?? Having had the car for only two weeks, -??I called a tow truck to take it to the dealer.-??

- Diamond Bar, CA, USA

While backing up in a driveway at approximately 3-4 miles per hour, the vehicle lost all power and stalled. Both screens went completely black. Seconds later (10-15 maybe) the system re-initialized as if it was rebooted. If this happened at higher speed, it might result in accidents.

- Sachse, TX, USA

1. front collision warning sensor does not appear to be working. The front sensor does not detect anything in the front while in driving mode. Could be a software or sensor issue. Needs to be checked out. 2. when coming to a complete stop, usually on the stop sign or red light. Sometimes the vehicle automatically switches off or goes to the park mode. In order to switch on the vehicle, I need to step out of the vehicle, lock the doors, then unlock the doors, then I can restart the vehicle. To drive. Looks like there must be a software issue. Needs to be checked for the safety and convince.

- San Jose, CA, USA

I was passing on a highway ant high speed and the car shut down. It gave me about twenty seconds to coast to a stop on the shoulder before it completely turned off. This happened twice.

- Philomath , OR, USA

Brand new ID4 2023 with 800 miles goes into park and refuses to drive because this error message pops up, "unable to start please remove charging socket" the charger is not plugged in and I was just driving on the highway when this message first appeared. Then I come to a stop and that's when the car goes into park and refuses to drive in the middle of a busy 4 way intersection.

- San Diego, CA, USA

On long drives (1+ hour or more) my 2023 VW ID.4 Pro S (all electric) displays a "limited driving power" warning at random times, and the speed drops by half or more. This has happened on all long drives (5 separate days) and the car has been serviced by the dealer three times and they cannot find a solution. This is a significant safety risk as it often happens on the highway and I could get rear-ended if I cannot pull off the road in time.

- Falls Church, VA, USA

While in reverse if you turn to look back through the window instead of relying on the back-up camera, the car will turn off because there is a sensor on the seat that turns the car off if weight is not distributed correctly. The camera is not always reliable especially in situations with a lot of traffic or tricking maneuvering situations. I have had the car turn off on me at least five times, three of which was when I was in a busy parking lot. If the camera were to fail and I needed to solely rely on looking out the window, having the car turn off, creates a huge safety concern.

- San Rafael, CA, USA