10.0
really awful- Crashes / Fires:
- 11 / 0
- Injuries / Deaths:
- 6 / 0
- Average Mileage:
- 588 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
For the second time in this car, I experienced sudden acceleration while parking (turning right). I had to slam the brakes to prevent hitting a parked vehicle, causing whiplash. No warning or safety features engaged. See NHTSA crash incident report?11593929. There are sufficient similar reports to warrant an investigation and hold VW accountable.
- New Britain, CT, USA
Both main panel and infotainments system of the vehicle are inoperable. No information on the vehicle is available when operating it such as speed/charge remaining/safety information such as engine lights/cameras, etc.
- Salt Lake City, UT, USA
While driving on the freeway at approximately 65 MPH using adaptive cruise control (ACC) the steering column display changed from MPH to kilometers per hour (KPH). See attached photo and description. The change of cruise control setting distracted the driver and caused confusion since the ACC speed setting changed from 65 MPH to 104 KPH. It took a minute for the driver to realize the units of measure caused this change. The dealer has not confirmed this failure, since it is intermittent and has provided not resolution. Several communications to Volkswagen customer service provided no solution.
- Livermore, CA, USA
After six months, VW still doesn't have a repair for recall 24V344. My speedometer, backup camera, climate control, and all other functions controlled via the display screens malfunction. Both the dealer and and VW customer service have confirmed that no repair is available and they also will not provide a refund or replacement. My only option is to continue driving the car with malfunctioning key systems.
- Arlington, MA, USA
Whole assist package malfunctions on daily basis making the cruise, lane assist, front collision warning, sign recognition not possible to use.
- Bloomington, IL, USA
I left my office at about [XXX] on [XXX] Thursday for home, traffic was moderate, approaching the long weekend. I reached home at 5:29 pm, opened the garage and started parking the vehicle inside the car. All of a sudden, the car just took off and randomly accelerated and the next thing I found was that the vehicle landed and stopped right inside the house on the small island by the garage entrance, which is about 9-?? higher than garage floor, into the house with the front metal door and right side of the wall and bathroom door all shattered in front! On my left, I saw my wife in (by kitchen stove) in total panic and my [XXX] mother- in- law shouting to my wife. -??What happened?!-??, and my [XXX] grandson crying and closing his ears from the loud sound! Instinctively, as I realized I would not be able to exit the vehicle from where it was lodged, I reversed the vehicle back into garage where I could come out. As I switched into reverse gear (which this vehicle requires you to press the brake to be able to switch from drive to reverse), the vehicle again just accelerated with force. This time, damaging the garbage can in the garage, left garage door vertical track, drywall and outside brick wall, as the brakes were not engaging. If I had not steered my car right or left, I would have landed in the living room of the house across the street. Therefore, I steered to the right to remain on the street (in hindsight, this may not have been the best choice -?" in case there was another vehicle or resident walking on the street). As my vehicle was in reverse, going towards the street perpendicular to mine, it knocked down the street sign pole onto my property, ran over the curb, grass, and landscaping stones on my lawn. Finally, the vehicle stopped two feet away from my living room window and 3-4 feet above street level, under a tree on my front lawn, crashing against a big landscaping rock. When the vehicle stopped, it took me at least 30 seconds to rea INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO
- Kendall Park, NJ, USA
The dash is blank and white in color, no speedometer or information necessary to drive the vehicle. Doors do not unlock or lock.
- Sunset Beach, CA, USA
My cars backup cameras have never worked properly and the dealer keeps changing me $485 to run a complete diagnostic every time I take it in. My car will erratically pulled to the right for no reason and caused the right front tire to blow forcing me to have it towed to the dealer and they had to replace both front tires which cost me $900 to replace. The car locked up the brakes and turned it to the right causing me to sever my left outer thumb which has cost me over $700 so far and is going to require me to have 4+ hours of surgery on my thumb by a surgeon and they haven't given me the cost of the surgery yet but it is estimated at over $7,000 and I am left handed and doesn't allow me to use that hand to hold the steering wheel or anything else.
- Suquamish , WA, USA
As I was driving, the infotainment screen went black and Apple CarPlay stopped playing. As this happened, the driver-??s information screen still worked but changed to grey scale colors. After about 4 minutes of the infotainment screen being black, the driver-??s info screen also went black. This continued for about one more minute when both screens rebooted on their own.
- Leesville, SC, USA
I was backing out of an outdoor shopping center slot located at the end by the curb. I had to attempt this three times due to traffic and another car that was also trying to back out. On my third attempt, I hit the curb with my passenger rear wheel. When I changed gear to move forward, the ID4 jerked violently three times. At this point my hands were on the wheel and my feet were not on either the accelerator or the brake. Immediately after the third jerk the engine revved up and car took off. I tried to brake but was flying over 2 curb hit the road and flew over 2 more curbs with plants in the middle. The braking did not stop the vehicle. Coming up over the last curb the vehicle hit a parked car sending backward and it hit 2 more vehicles. No one was injured, since the vehicles were empty. The police did come and wrote an incident report, but not a police report because in California since it was property only they do not generate a report. However, this could have been fatal since people were waking about the parking lot. There were not any warning lights or messages. It has not as yet been inspected by by anyone. The car is available for inspection at a collision center. I am not sure which component failed and why it accelerated, or did not respond to the brake, or deploy the air bag upon impact.
- San Jose, CA, USA
I am writing to complain that VW has not offered any assistance or solution to the electronic software failure noted in NHTSA Recall # 24V344. I have been experiencing software and electrical failures that affect the center and dashboard displays. I have no speedometer or rearview camera display, no warning systems, no cruise control, etc. Also, the car periodically locks itself and won't allow me to enter the car with the key fob, and I have to leave the window open to open the car manually. The lack of a dashboard display of speed is dangerous. I brought the car to VW dealer who reset the software and that fixed the problem for one month and then the problems returned. VW claims it is a software problem but has not offered any software updates or repairs since it was first published as a recall in May 2024. My car is too dangerous to drive when this software failure occurs--which sometimes happens while driving nd immediately affects the drivability and safe operation of the car. When it happens, nearly all the warning lights and messages start blinking and cycling while driving. We need help with putting pressure on VW to offer a solution and repair of this serious operational issue.
- Portland, OR, USA
Vehicle has an error stating: -??Warning and Information not Available. Drive with greater care!-?? Key safety features including speedometer and back-up camera are not available. Issue is not due to delayed boot-up. Speedometer and cameras did not return during a long drive. Error remained after vehicle was shut off and restarted. See photos of error message and note lack of speedometer and cameras.
- Short Hills, NJ, USA
Both screens turn off while I-??m driving 70+ mph on the highway therefore none of the features work like adaptive cruise or lane assist. It caused me to almost get into an accident a couple of times. Volkswagen says they won-??t buy it back or fix it since it-??s under the recall. I don-??t know what to do. These cars are not safe for the road and are putting people-??s lives at risk being driven.
- Joliet, IL, USA
The entire dashboard goes blank and then sometimes resets and other times remains blank until the car is stopped. The speedometer is out as well as all the cameras.
- Cedar Grove, NJ, USA
There's two screens in the car. One displays speed and other functional items. The other one is the infotainment screen. In random occasions, BOTH screens go black for over a minute, meaning that the system reboots but it takes over a minute to start again, leaving the driver without any critical information while driving (speed, turn signals, warnings, etc).
- Vancouver, WA, USA
On 7/4/2024 at approximately 6pm, I disconnected my 2023 VW ID4 from an electrical charging station. I moved my vehicle 2 blocks away to an apartment building parking lot, which I had parked in previously. While pulling into the parking spot, I was coming to a complete stop, perhaps going 1-2 miles per hour and as I came to a stop, the car accelerated out of nowhere and crashed into a few small trees and a chain link fence for the neighbor's home. I had a passenger in the front passenger seat and neither of us could understand what had just happened. It made no sense and I have no idea what happened to cause the acceleration.
- Milwaukee, WI, USA
The contact owns a 2023 Volkswagen ID.4. The contact stated while driving at 5 MPH, the service brake independently activated and steered in the opposite direction in which the vehicle was being steered. The vehicle independently accelerated and crashed into the rear of a parked vehicle. The parked vehicle was damaged to the rear of the vehicle. The contact's vehicle was damaged to the front center of the vehicle. The contact's adult daughter and adult friend were passengers in the vehicle when the failure occurred. The contact stated that no injuries were sustained. No Police report was filed. The contact stated that the driver of the parked vehicle confirmed that the contact did not have control of the vehicle when the failure occurred. The contact's vehicle was taken to the dealer, however the contact was requested to pay a diagnostic fee. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 12,000.
- Longmont, CO, USA
My 2023 ID.4 is riddled with electrical problems. MY ID.4 keeps stalling and is going tomorrow for a 3rd time to be looked at for this issue. My screens and speedometer blackout while driving frequently. 2 weeks ago I had every error on my instrument cluster screen (all systems were disabled including ABS, collision, etc), the car door locks were disabled, the radio screen was black, and speedometer itself was black. Here we are again and the car is stalling still, experiencing blackouts, and speedometer not visible. I feel extremely unsafe driving this vehicle. They should not be on the market. They are death traps.
- Port Charlotte, FL, USA
The contact owned a 2023 Volkswagen ID4. The contact stated that while parking the vehicle and attempting to remove the key from the ignition the vehicle erroneously accelerated forward driving over a curb and crashed into a traffic pole. The vehicle continued to accelerate forward into an intersection and crashed head-on into a second vehicle. During the crash, both vehicles were destroyed. The driver sustained a left arm laceration from the air bag deploying. The front passenger sustained a left arm laceration and abdomen contusion. The dog located in the rear passenger seat sustained an eye injury. All required medical treatment. No injury was reported from the second vehicle. A police report was taken at the scene and the vehicles were towed away. The cause of the failure was not determined. The manufacturer and local dealer were not contacted. The failure mileage was 4,000.
- Arlington, MA, USA
- Millsboro, DE, USA