Controls for cabin temperature and media volume are not lit at night. Difficult to find and actuate without turning on the cabin lights and reducing the driver's view of the road. The power "button" (capacitive touch area, not a button) for the control/infotainment screen is immediately to the left of the temperature control and it is very common to turn off the screen when attempting to adjust temperature. All of which takes driver's attention from the road.

- Vancouver, WA, USA

9/13/23 Got into my vehicle to head home around 9:15PM, headlights would not turn on. Tried switching from automatic to manual turn on no success. Could not unlock passenger doors from drivers side switch, had to exit car with key to unlock doors. There was a warning on the cluster above the steering wheel that says -?? WARNINGS AND INFORMATION NOT AVAILABLE. DRIVE WITH GREATER CARE! Mileage would not display. There was yellow triangle showing service, inspection overdue with mileage of 62546. Car was bought July 2023 and has less than 800 miles. Car shows now on the information display under status more than 61K added at the failure

- Philadelphia, PA, USA

Climate and volume controls on main screen are not illuminated causing unnecessary fumbling at night, compromising safety.

- Arlington, MA, USA

The heating and cooling controls are not backlit for nighttime use. I have to take my eyes off the road to feel for where the temperature control is located to adjust it. While doing this, it is very dangerous and difficult to do. I have put myself and passengers at risk trying to find the controls. All VW ID4s are not backlit. Dealers are not bound to do any correction since the manufacturer has admitted that it was "and oversight on their part". I just want to make someone aware of this before someone is injured or killed in an accident because of their design flaw or whatever they deem it to be. Please, please, please investigate this before someone is injured. Thank you. The first picture uploaded below on the left shows the location of the touch controls (between the infotainment screen and row of buttons at the bottom lower area). The area with a reflective glare is where the adjustments are for temperature for driver to the left and passenger on the right. The second picture is of the display with normal night time lighting. The five small red/purple dots are inferred sensors for gesture control of the main screen and aren't visible to the human eye. The last picture is of the display without any lights on. This is unacceptable for the build of this vehicle in any price range. Again, please investigate the issue and if possible have something done to correct this. Thank you again.

- Sugarloaf, PA, USA

At about 11 PM on January 24 I sent a remote command to my vehicle to heat the cabin through the myVW app. The app reported a success like it has many times. When I opened it and sat in the driver-€™s seat, the two information displays neither displayed anything nor lit up at all. The car appeared to have heated up as expected and was otherwise operational, i.e. I was able to put it in gear, move, and steer as expected. This was tested at low speed and for a short distance since one of the inoperative digital displays, the ID.Cockpit, also provides critical information for driving. This includes the speedometer, remaining range, and the other various functions normally present in the instrument panel. The issue was not resolved by me briefly leaving the vehicle (a tip suggested by many on forums online dedicated to the vehicle), but was after I forced the entertainment system to restart by holding down on the capacitive power button below the main infotainment screen. This was another suggestion I had often seen online. While the fix is simple, the problem is enormous. A less experienced user who hadn-€™t spent hours trawling forums about their car would likely not have known the solution. They would face a decision: abandoning whatever present need they had for the vehicle, or be forced to drive without information like speed and remaining range if driving could not be avoided. P.S. Please let me upload a video on this form. I had to take screenshots of the video I took. Two screenshots show the vehicle in D/drive with the screens blank. The not-screenshots show the infotainment in two states: not working after I briefly left and re-entered the vehicle, and rebooting after I pressed and held the power keys. The previews on here show that they-€™re upside down-€¦ if so, I don-€™t know why.

- Draper, UT, USA