Hood opened while driving rear brake line fail

- Lebanon, PA, USA

While driving, hood flew up and smashed into the windshield, dealership was in posession of vehicle for 30 days, consumer was not aware of recall 98V16 until this incident happened, dealership refused to service the vehicle, consumer wants dealership to pay for all charges since this vehicle is included in recall campaign.

- Riverside, CA, USA

Vehicle experienced hood latch recall componemt failure prior to recall notification, which resulted in damage to the windshield and hood when the latch failed and opened while driving. (98V-160)

- Manchester, NH, USA

When driving the hood latch may pop open. Consumer is concerned about safety, and the hood latch opening when driving. Contacted the dealer, and they still don't have the part for the hood latch.

- St. Louis, MO, USA

Door lock froze, not opening w/key. Windows rolled down & then making clicking noises when trying to roll window back up. Needed to pull window up by hand. Air conditioner makes noise when turned on. Windshield cracked due to stress. Received recall for nood latch, but unable to get replacement parts. Paint is cracking. Radio goes out. VW says that there is a factory defect, but have not helped repair these problems.

- Overland Park, KS, USA

Received recall notice (#98V160000). Dealership has no parts after being notified by consumer. Same entry as ref no. 829508.

- Overland Park, KS, USA

Recall 98V160000. Dealer is not taking proper care of the recall. There is now a problem with the rear brake wiring.

- Kansas City, MO, USA

Volkswagen has two ongoing recalls (September 1998): Check/replace right rear brake line and check/replace hood lock assembly. I cannot find a local Maryland Volkswagen dealer that will perform the recall work on a Saturday even though they are open for service. Therefore, in order for vehicles owners to get this work performed, most owners will have to take time off from work. Although the recalls address an important safey issue, the dealers are not providing reasonable means to customers to have their vehicles checked or repaired. Many vehicles may go unchecked or unrepaired because of the lack of access to service. I complained to Volkswagen of America, Inc., customer service at 800-822-8987. I was told that the dealers are independent from Volkswagen of America. I was only offered phone numbers of other dealers within a 50 mile radius.

- Beltsville, MD, USA

Consumer contacted the dealer in reference to recalls 98V195000 and 98V160000. Parts not available, parts expected to be available in December.

- Salt Lake City, UT, USA

Received recall notice (#98V160000) in mail. Called dealer. Informed no parts available for the hood latches. Will notify when they are available. Have not heard anything since October.

- Warwick, RI, USA

Recall # 98V160000 VW/hood latch; contacted dealer yesterday for the third time within a one month. Recall notice states that parts will be available on 10/15/98. Consumer was informed that parts were not available. Dealer not sure when parts will be available. Same situation exists for a recall for brake lining failure that owner has also received.

- Medford, MA, USA

Received recall notice in the mail (#98V160000) (mfg. Recall #uc) & notified dealer. Was informed that parts were not available. Called manufacturer & told parts mailed to dealer. Dealer has yet to receive parts for hood latch. Been to 2 dealerships. Transmission was rebuilt three times. Radio failed. Cluster housing replaced three times. Alarm computer replaced. Headlight switch replaced.distributor cap and rotor button replaced. Instrument cluster replaced.

- Portsmouth, VA, USA