10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
If battery is overfilled or leaks and drips onto the power steering reservoir the resevoir will fail. This failure is catastrophic in nature and can cause the loss of power steering, vehicle control and extensive damage to the power steering pump. The loss of fluid occured on my vehicle with only 9 months of service. Fortunately the car was parked and the power steering pump was not impacted. The dealer support at randy hiley Volkswagen in arlington Texas was immediate and thorough. After discussion, Volkswagen refunded all but the towing charges for this repair through randy hiley Volkswagen in arlington, Texas. On the 1999 model the part has been moved from underneath the battery. Dealership service department personnel indicated that this was not the 1st time this failure had to be repaired at their franchise. My concern is that this repair cured the immediate symptom but what happens if acid contacts this component again during routine maintenance, later life battery changeout etc. The part is still located beneath the battery. The material of construction is unchanged. Can this part be replaced in a recall with a material that is better suited for contact by acid?
- Arlington, TX, USA
1) when the steering failed it could hav E caused a fatal accident 2) when the brakes failed again it could have caused a fatal accident. 3) when the oil light indicated that there was no oil the motor could have locked up, causing a fatal accident. I find the above problems very serious. I bought the VW Jetta new 09/12/98 with 15 miles on the odometer. Thank you bill hamann.
- Corvallis, OR, USA
- Takoma Park, MD, USA