10.0
really awful- Crashes / Fires:
- 0 / 2
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Turbo charger failed sending metal pieces into engine cylinders causing catastrophic damage to engine.
- Lake Zurich, IL, USA
On 6/15/02 my check engine light came on. Dealer diagnosed as P0411 vacuum hose leak and repaired. Light came back on on 7/8/02. Dealer diagosed a malfunctioning recirculating valve to turbo charger and repaired on 7/23/02. Light came back on 7/24/02 and remained on until 9/6/02 when it went out by itself. Light came back on 9/11/02 and remains on. I am very unhappy with this problem and wonder if the repairs I have had made were necessary. I would like this problem resolved. Please relay to Volkswagen of America my dissatisfaction with this warnng light problem. I also am not happy with the response I have received from green Toyota. The service department claimed they were not familiar with this recurring check engine problem and even suggested I was low on fuel or had failed to tighten my gas cap. After reviewing the complaints on this web-site, I believe problem is relatively common, and the service department has an obligation to serve the customer more honestly. Nlm
- Springfiled, IL, USA
Engine immobilizer repeatedly and randomly engages. Engine won't start. Dealer cannot diagnose. VW refuses to help.
- Frederick, MD, USA
Engine check light came on Dec 01. Took car to dealer and code for glow plugs was discovered. Was informed that this was not the problem with my vehicle, and repairs were not made. Code pulled up again by 2 other Volkswagen mechanics, not fixed until 7/02 after the dealer concluded that the engine needed to be replaced.
- Arvada, CO, USA
The engine failed after leaking oil several times, consumer was informed that the replacement engines are also havig similiar problems.
- Hope Valley, RI, USA
Check engine light (mli) came on. Checked engine oil and found to be nearly two quarts low. Refilled and called dealership. Delaership replaced O2 sensor - indicated that oil consumption of this amount was unusual and should be tracked. Several months later, check engine light came on, checked oil and was nearly two quarts low. Took to dealership, tweaked ECM settings and fixed the problem. New serice manager claims that high oil consumption is typical with this engine (notice - very different response from first encounter). Two days later, while at highway speed, the check engine light came back on. I have an apppoinment with dealer on Friday. Car is just out of warranty (2 years) and has only 15K miles on it.
- West Lafayette, IN, USA
Vehicle consuming oil since car was bought. Dealer changed pistons at 15232 miles but car is still consuming oil at 33853 miles. Have returned 13 times to the dealer with this problem since June 2000 but manufacturer insisted consumer keep coming back for oil consumption tests regularly every 1000 miles. Consumer persuing court action at this time. Nlm
- Hampton Bays, NY, USA
For a newer car this Volkswagen has been very problematic. On three occasions after starting the car the engine would make a noticeable sputtering noice and shaking like it was struggling to keep running. The check engine light would come on accompanied by a sulfurous smell and bluish exhaust. Upon attempting to put the car in drive, after idling for a while, the car would stall and not restart. Usually within an hour to a day later it would start again only after reving the engine to high rpms for about 5 minutes. I contacted the dealer the first time it occured (too busy to see my car) they thought it might be moisture in the engine. The problem seems to occur after or around rainy/snowy weather. I had a tune up recently and the car still feels like it may stall when it is idling at a stop light or in the driveway. This is unaccepable for such a new car. Among other problems I had the indash cd player replaced twice because of defect and the fuses that illuminate the temp/radio controls replace twice all within the first month of ownership due to malfunction.
- Waltham, MA, USA
The engine failed after leaking oil several times, consumer was informed that the replacement engines are also havig similiar problems.
- Hope Valley, RI, USA
This Jetta, like many other owners report, burns an excessive amount of oil. Contacted dealer, manufacturer. Burns 1 qt per 1000 miles. Ridiculous. The manufacter reports this is "normal". this is a cover-up for a bigger defect in this model.
- Cincinnati, OH, USA
No summary listed for above vehicle.
- Arlington, TX, USA
No summary listed for above vehicle.
- Arlington, TX, USA
My 2000 VW Jetta with 2.0 liter engine is suffering same fate as many others, excessive oil consumption. I followed maintenance instructions by having my first oil change / servicing at approx. 5000 miles. At 8190, oil light flashed and I stopped at a gas station...dipstick was dry. Added 2 full quarts of oil to bring back to normal. VW has begun an oil consumption test on my car.
- Chestnut Hill, MA, USA
Vehicle has excessive oil consumption. Engine check light comes on. Dealer found nothing. Consumer then went to another dealer, who did oil consumption test, and after 6 visits found brake in sealing ring in engine.
- San Jose, CA, USA
My 2000 Jetta has began burning oil at a rate of 3/4 qt to 1 1/4 qt per 1000 miles. The dealer and Volkswagen state this is normal by their standards and they just continue to do oil consumption tests and tell us to come back. Why has there not been a recall. I have found numerous other similar complaints on the internet and I have never experienced this with any other new care that I have owned.
- Charlottesville, VA, USA
Vehicle was using an excessive amount of oil. Dealer replaced engine. Currently, same problem again occurred.
- Bordentown, NJ, USA
I have been having trouble with oil consumption with my Volkswagen, Jetta 2000. I have followed all warranty scheduled checkups, and have taken care of teh car in accordance with the manufacturer specifications. Specifically, at one point, I discovered, between the warrranty checkups, that my car's, oil dip stick was absolutely dry. I reported this event to atamian Volkswagen who told me that "2000 Volkswagen are well known to consume oil". since then I have undergone oil consumption tests. It has been determined that my car consumes oil at a rate of 1 quart every 1500 miles. Wv says that this complies with their specifications (the oil consumption rate is not stated in the owners manual).
- Elkridge, MD, USA
The car consumes an outrageous 700-800 miles per quart of oil, which the manufacturer claims is normal due to engine design. My complaint is the fact that this was not even hinted to the user or is written in the user's manual at the time of the sales. This could cause engine damage for customer, or on long distance trip, be a safety hazard.
- San Dimas, CA, USA
Jetta ran out of oil. Continuously burns oil at a rate at or about 1 to 1 and 1/2 quarts per 1000 miles. Dealer says problem is within the engine specs. From Volkswagen. No such specs. Can seem to be produced by either the dealer or the manufacturer. The dealer insists there is no problem and that I should expect to burn and replace 10 quarts of oil in between scheduled oil changes. Car produces black smoke and now has 13,500 miles on it.
- Elyria, OH, USA
- West Springfield, MA, USA