5.0
fairly significant- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 19,875 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Dealership refused to fix the problem with the 2001 Volkswagen Jetta. The manufacturer provided the consumer with an extended warranty for the mass air flow sensor to 7 years/70000 miles, whichever occurs first. The vehicle was take for a state emission inspection but failed the test. The dealer refused to replace the mass air flow sensor under the extended warranty.
- Wilmette, IL, USA
The vehicle mass air flow sensor failed which caused the vehicle to perform poorly. The consumer was reimbursed for the cost of the repair.
- East Rutherford, NJ, USA
After owning this car for 3 years, a strong, toxic smell began to come out of the vents / front of the car. The only way I can describe it is that it smells like burning crayons. I took it to my mechanics and said he found nothing wrong with it. He offered to look into it further, but I didn't want to pay the labor charges without knowing the problem. I've searched the internet extensively and have found at least 25 people citing the same "crayon smell." Volkswagen customer service representatives say they have never heard of this problem. I find that hard to believe. The only explanation I've found that makes some sense is that there is some sort of insulation between the engine and the dashboard and it may melting and causing fumes to enter the interior of the car.
- Nottingham, MD, USA
Back brakes and rotors had to be replaced on my 2001 Jetta glx V6 which was purchased 08/01. I only had 23,000 miles on the car! at my 20,000 mile service no problems were mentioned. My check engine light came on too. I had to have my O2 sensor replaced under warranty. The warranty did not cover the brakes. I do not ride the brakes. 1 month after I bought the car I noticed that when I start it in the morning it makes a sound like and old junky car would. I had it to the dealer twice for this and they said its nothing and that's the way a V6 sounds! it only does it on the first start of the day. I am afraid it will end up being some very expensive problem in the future. 9 months after I had the car the arm rest came apart and had to be fixed under warranty. I will never buy another Volkswagen again and I would not recommend them to my friends who are md's and rn's and can afford nice cars.
- Towson , MD, USA
There was a foul smell coming from inside of the vehicle. Consumer has had to go to hospital because of a rash due to some kind of chemical that she was smelling. Contacted dealer, and dealer could not find cause.
- Miami, FL, USA
Thereis a very heavy chemical smell in interior of vehicle. Took vehicle to Volkswagen for service, and dealer couldn't locate a problem. Consumer stated that smell was making driver sick in the stomach.
- Dunellen, NJ, USA
No summary listed for abov evehi cle.
- Englewood, CO, USA
- Trumbull, CT, USA