10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 55,186 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I purchased a 2002 VW in 2005. I had a car accident in Dec '08. Shortly after the collision place repaired my car. The vehichle started misfiring and essentially wasn't drivable. The control arm bushing were replaced $800 (at the VW place) and the service dept said that they would check fluids in particular the transmission fluid. I was told that the transmission didn't have the updated tranmission control module (tcm) and had to replaced ( $700 part and 300 labor) the service technican did state that this was the first step in diagnosing and correcting the problem and that that this was a known issue but not a recall. Well $1000 spent on this still did not fix the problem and now they say the next step is to replace the transmission on a car that has 87K miles another 4K. Well, I can honestly say that VW is unreliable and does not stand behind their name, product or reputation. This is shameful. I am very dissafied and learned that there are numerous customer complaints on the web related to transmissiion, tcm on the VW 2002 - 2006 model. VW should be held liable and compensate for this a defective/inferior product.
- Apex, NC, USA
2002 VW Jetta VR6 2.8 ever since we purchased the car in Sept. 07 we have a recurring problem with the car completely dying in intersection or idling with A/C on or just when running. When this occurs the dash resets and car shuts off and locks up. You have to turn to car off and put in park to restart. Very dangerous for my children and I to travel anywhere when I drive a hour to work each day. I also know a previous owner of the same year car the had the same exact problems and had to sell because after thousands of $ it was never able to be repaired. Also the car feels like to transmission is going out. This car was promised to be safe dependable and had been nothing but problems. We luckily have not had a accident yet but several very close calls. The VW deal cant seem to find the problem they insist they don't know what is causing it. They replace things and nothing works. Incident still occurring.
- Bedford, KY, USA
2002 VW Jetta with what is becoming a common problem. While driving the A/C unit stopped working. All items were checked and no obvious sign of leak, electrical problem or other was found. Dealer wanted to replace all items in the A/C system. Upon further research it was found that the ac clutch is held on by a nylon nut and these are not able to function without this flawed design. A search on any VW discussion board will provide hundreds of complaint about this substandard design. This was a design/manufacturing flaw and need to be addressed by VW. How many other consumers paid for a new A/C system (fan, compressor, clutch ect.) when all that is needed is a properly manufactured clutch. I believe that this design was only in existence for 2 years and was replaced by VW. Shouldn't they have to answer to all of the consumers about this design. This part is also found a lot of time by VW technicians when they remove the protective belly pan. This is a similar problem to window regulator recall where the used a plastic clip instead of metal.
- Unicoi, TN, USA
Was in an automobile accident and was hit square in the side of the car at 45 mph. Damage was done to entire left side of vehicle. No air bags deployed. I have front and side air bags. Called Volkswagen to determine where sensors are, and the sensor on the side is where I was hit. I did some research through NHTSA reports on Volkswagen, seems there are a sufficient amount of consumer complaints with the airbags, many of which state Volkswagen didn't want to discuss or take care of. I am concerned with for my own safety while driving this Volkswagen.
- High Point, NC, USA
The coils on my 2002 Volkswagen Jetta gls 1.8T are burning out. Volkswagen of America has informed me that rather than replace all 4 coils, I must wait until each coil burns out before they will replace it. I have a letter from them as well stating they are aware of the problem but can not do anything more about it due to a lack of coils in stock. I guess the letter is a way to shut the customers up. Apparently this is happening to over 500,000 people last I heard. I want this complaint logged and a personal note added and directed to Volkswagen of America (if possible), "I will not renew my lease on this lemon and I will never purchase another Volkswagen again." The coil issue is just one of the issues I'm having with this vehicle. The date below is the last time I went in for coil replacement and got to work late.
- North Bergen, NJ, USA
I started my car to leave work and when I put it in reverse the car would not back up. I thought it was the transmission? I had vehicle towed in for repair to local dealer, they replaced a switch in the ABS system that was causing the brakes to stick. As of today the car is back at the dealer with the same problem. In August of 2002 the switch in the brake pedal that allows you to put the car into gear had went out. The dealer replaced the switch and when I picked up my car the brakes were grabing as I left the dealer, I immediately brought it back and told them it was not right. A mechanic and I road tested the car and he stopped and physically pulled up on the brake pedal to make the brakes release. He stated there was nothing wrong. That evening the car did the same thing while I was on the interstae and caused such a drag on the wheels that you could not go over 40mph. I was able to pull off at an exit and pulled on the brake pedal to make it release. The next day on my way to work I had the car in cruise control and when I tapped the brake for cruise to release, the brakes locked on the car again and I had to pull up on the brake with my foot to try to get them to turn loose. The cruise did not release, it got stuck, I had to turn it off with the switch on the steering mechanisim. I told the dealer that I would not drive the vehicle because I felt this problem was dangerous and they had it towed for service. They stated the switch they had just replaced the day before was faulty. I asked them to check the bearings and rotars for possible damage due to the brakes sticking while driving on the highway. I feel all of these problems are related to each other and one may have been precluded the others. As I stated previously the car is back at the dealer for the same problem and I just happen to be 2,000 miles out of warranty. The car has had a warranty recall for a part in the ABS system which was done at the dealer. This has all happened after the recall.
- Saucier, MS, USA
- Brunswick, OH, USA