I pulled the seat belt out to put it on and I heard a noise and the belt went completely slack. There is no tension on the belt.

- Pittsburgh, PA, USA

Traveling at 70mph under normal driving conditions on interstate the roof and seat airbags and seatbelt lockdown on the driver's side spontaneously deployed causing temporary loss of control of vehicle and neck strain. Repairs to fix airbags cost over $4,000. Volkswagon investigated and were no help. Gave no reason for spontaneous airbag deployment. Very unsafe experience!

- Raleigh, NC, USA

Seat belt made noise when putting on and suddenly had no tension. Since seat belt will no longer retract.

- Sinclairville, NY, USA

This isn't necessarily a complaint, I just wanted it to be noted in case other Jetta drivers are having the same problem. My driver's side seatbelt retractor gave out on my volkswagon 2002 Jetta last night. Big safety concern, VW says they will have to order a part for me, meanwhile my seatbelt is broken! I am hoping VW covers the cost of this since it is a huge safety concern.

- San Ramon, CA, USA

My son was in his high back booster seat when this happened. He was in the rear drivers side sitting with his seat belt on. We came home after groceries and I asked him to get inside the house while I was unloading the car. He heard him crying, so I went to him to find out that he was locked in his seat belt and the seat belt was locked. Luckily the seat belt was near his waist not neck. I called my husband and trying to unlock the seat belt and tried to get him out. Could not do anything, lifted him a bit and removed his carseat, thinking it would loosen up, even that retracted back. After 1 hour of struggle, we finally had to cut the seat belt with a scissors. His waist was twisted in the belts and he had bruises on his waist. So sad that this locking technology works so badly. This has caused so much paid to all of us seeing him cry and got stuck.

- Troy, MI, USA