10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 39,875 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I purchased a 2002 VW in 2005. I had a car accident in Dec '08. Shortly after the collision place repaired my car. The vehichle started misfiring and essentially wasn't drivable. The control arm bushing were replaced $800 (at the VW place) and the service dept said that they would check fluids in particular the transmission fluid. I was told that the transmission didn't have the updated tranmission control module (tcm) and had to replaced ( $700 part and 300 labor) the service technican did state that this was the first step in diagnosing and correcting the problem and that that this was a known issue but not a recall. Well $1000 spent on this still did not fix the problem and now they say the next step is to replace the transmission on a car that has 87K miles another 4K. Well, I can honestly say that VW is unreliable and does not stand behind their name, product or reputation. This is shameful. I am very dissafied and learned that there are numerous customer complaints on the web related to transmissiion, tcm on the VW 2002 - 2006 model. VW should be held liable and compensate for this a defective/inferior product.
- Apex, NC, USA
I purchased the 2002 Volkswagen Jetta in August of 2006. The first set of repairs was on 3/2007 at 64,332 mi check engine light mulitple misfires: P0300, P0301, P0302, P0303, P0304 replaced ignition coils cost: $200.11 second repair took place in April of 2007 took car in for recall - replacement of brake light switch check engline light was back on - replaced temp. Sensor cost: $199.33 car was jerking into gear, downshifting hard and sluggish. Brought car into dealserhsip in April 2008 worn strut brushings needs rear pads needs rotors check engline light on again needs new coils again spark plugs temp sensor again new T-stat fans not working hoses under intake broken needs new transmission diagnosis cost: $149.21 estimated cost of repair: $6,500.
- Fairfield, CT, USA
Consumer states while driving the vehicle the vehicle would jerk back in forth.
- Union, NJ, USA
- Chicago, IL, USA