10.0
really awful- Crashes / Fires:
- 6 / 0
- Injuries / Deaths:
- 5 / 0
- Average Mileage:
- 16,772 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Motor vehicle accident in residential area with moving 2003 VW Jetta and parked Honda/Toyota? driver of Jetta came around the corner, looked down & away from the road momentarilly while driving apx. 30 mph when she hit the other vehicle without any breaking. This full frontal impact and the entire front end of this Jetta was taken out and the other vehicle was totaled. None of the 4 airbags deployed. We are currently being told "no changes or alterations will be made with regard to the airbags".
- Surprise, AZ, USA
While driving 65-70 mph both frontal air bags inadvertently deployed. Vehicle is at the dealer.
- Florence, MT, USA
Consumer stated air bag cover shook while vehicle was in motion. Dealer indicated that it was normal.
- Madison, WI, USA
Making a right turn driver and passenger air bag deployed.
- Beaufort, SC, USA
The vehicle's air bags did not deploy during an accident. The consumer sustained multiple injuries as a result. VW refused to investigate the problem. The consumer requested an exchange for a most recent model at no cost or penalty under the same remaining terms of the existing lease.
- Hanford, CA, USA
While backing out of a driveway driver's frontal air bag deployed. Manufacturer offered to buy the vehicle.
- Boulder Creek, CA, USA
Consumer's vehicle was going 40 mph when it was hit by another vehicle which had cut in front of consumer. Upon impact, the air bags failed to deploy. Driver sustained whiplash. Vehicle was not totalled, but it did suffer over $8,000 in damages.
- Cornwall, NY, USA
While driving 25 mph in inclement weather consumer applied the brake pedal and the brakes failed. This caused the vehicle to crash into a tree. Upon impact, both frontal air bags failed to deploy. Vehicle was towed to the dealer for inspection.
- Hyattsville, MD, USA
While driving 25 mph and rolling over a small pothole airbag deployed inadvertently.
- Desert Hot Springs, CA, USA
While driving between 65 and 70 mph and without any warning front and window passenger air bags deployed. Dealer notified.
- Dale City, VA, USA
While driving at 45 mph, the vehicle was involved in a frontal collision and none of the front air bags deployed upon impact. VW suggested that nothing was wrong with the air bags upon inspection.
- Hudson, FL, USA
- Whitehall, MT, USA