2010 VW TDI Jetta - completely maintained on schedule by dealership with absolutely no warning begins running rough. Driver unable to accelerate car... seemingly car acts as if it has a transmission issue, there is no acceleration beyond 30 mph. Car taken immediately to dealership where engine dies in the door to the garage. Dealer investigates issue and calls to say that car experienced a fuel pump failure with metal shards found throughout the fuel line. All told costs $5400 to repair. Car registered as part of VW buyback program with expected return to dealer set for April 2018. Attempted to see if buy back could be accelerated due to situation. I was told that car "had to be repaired" because in order to participate in the VW buyback program the car had to " drive in to the dealership on its own". I stated that it had gotten to the dealership on its own, but dealer was not amenable to this statement. Bottom line VW sucks as a company! VW has lost a customer - absolutely no more VW vehicles, I will walk first!

I have been dealing with crap from a dealership for a couple of years. I had suspected the price of the buyout a couple of years ago when the dealership would call me every couple of months and offer to "purchase" my very popular car with excellent maintenance record for $5000. I did not sell, as replacement cost for the car were more than $5000. As soon as the buyback was required by the court, the miraculous offers for my car suddenly stopped.... now my " popular car with excellent maintenance" is according to the dealer an aging vehicle with " expected maintenance issues". I DO NOT THINK A FUEL FILTER SPEWING METAL THROUGHOUT A FUEL SYSTEM IS AN EXPECTED MAINTENANCE ISSUE!!!!!!!!!!! Had I not been a very attuned driver and able to safely guide my car through traffic this situation could have been deadly... it is hardly a maintenance problem caused by an owner., This is a manufacturing issue that is being ignored by a greedy company that is trying to hoodwink its customers.

As for the repairs I am having to choke an unexpected $5400 repair bill just so I can get that buy back. Once that buyback check is in my hands, I am off to by a Chrysler!

I was looking forward to turning in this vehicle in the VW TDI Buyback program. Unfortunately the vehicle needs to be running and driven onto the dealer's lot at the turnover date. Now the vehicle wont run and it's going to cost nearly $5000 to fix just to end up turning it over to VW in a few months. The HPFP failure problem is well known by Volkswagen - that's why they extended the warranty on this system specifically to 120,000 miles.

My vehicle has 130,443 miles. 10,4443 miles over the extended warranty. I've talked to VW of America and they will not provide any financial assistance.

This will be the first of several complaints about this car, but I wanted to be as specific as possible for future buyers reading this considering this car.

I bought this as a 2nd car for my girlfriend with 111,000 miles on it. It seemed to be in decent condition, and the turbo power is addictive for the both of us. Soon she started reporting that it would stall/die when idling and she would have trouble getting it started again. I thought maybe she was over-exaggerating the issue until it happened to me a couple times too. You'd be in a parking space, start it up, and after about 8 seconds, it'd stall and die. It always started back up, but it would die after 5-10 seconds.

Eventually the fuel pump would decide to work and it would drive home fine, but it just got much too common and annoying. I ended up getting a new high pressure fuel pump and new plugs/coils and replaced them all myself in about 2-3 hours for just over $400. God knows the dealer would've charged me at least double that. Haven't noticed that particular issue since, however we went ahead and got a different car due to other issues, so we don't drive it much anymore to tell if it's truly fixed.

I have had this car since Jan 2015. Bought it used with 84k miles. Drove it 20k miles, changed the timing belt, changed the oil 3 times, changed the transmission fluid. The all of a sudden the car starts driving bad, one of the check engine light turn on, poor acceleration so I turn off the main street. I stop and restarted the car, drove up in a parking lock and the car turned off. I could not restart the car. I had it towed to my typical mechanic and they found that the fuel pump was bad.

They investigated the problem and found that this was very common on the 2009 and 2010 VW Jetta TDI. They were looking into cost to repair the problem when I found that VW America had sent me an extended warranty for the high pressure fuel pump. The exact problem with the car. I was under the time and mileage range for the warranty. I had the car towed to a Dealership in Richmond VA. The dealership tested the fuel pump and tested the diesel fuel. They said the fuel did not pass a lubrication test so they would not honor the warranty.

I called VW America and they said because the fuel did not have the lubrication level of 520 whatever the measure is that VW would not honor the warranty. They suggested that I have my car insurance sue the gas station that sold me the diesel. VW builds a car that with a fuel pump that breaks down and the cost 1K plus to fix and every 2009+ car could have the same problem. Who knows ahead of time what the diesel lubrication level is at a particular fuel station.

This was my last VW I will ever buy. The same thing can happen with their gas vehicles!!!

VOLKSWAGEN IS AWARE OF THE PROBLEM AND HAS EXTENDED THE WARRANTY FOR THE HIGH PRESSURE FUEL PUMP ON TDI DIESEL MOTORS TO 120,000 MILES. HOWEVER IN ORDER TO QUALIFY FOR THE WARRANTY WORK VEHICLE VW OF AMERICA REQUIRES A MISFUELING GUARD MUST HAVE BEEN INSTALLED ON THE VEHICLE.

UNFORTUNATELY I AM BEING DENIED WARRANTY SERVICE EVEN THOUGH I LESS THAN 120,000 MILES ON THE VEHICLE BECAUSE I NEVER RECEIVED THE NOTICE TO HAVE THE MISFUELING GUARD INSTALLED.

COST OF NOT RECEIVING A NOTICE IN THE MAIL. "PRICE LESS" ($6,000 - $7,000)

Apparently this is a fairly common problem with the TDI engine. The fuel pump fails, but when it does so it it sends metal shavings throughout the entire fuel system. The cost to do this repair is over $8000 at the dealer. On some lower mileage cars VW will cover it. VW blames the fuel and accuses most people of mistakenly putting gas into their tank. This has never happened in my car. I am the only person that has ever fueled the vehicle and I can say with absolute certainty that nothing has gone in that tank but diesel. This is a serious design flaw that the failure of a fuel pump for any reason does $8000 damage to a car. There are hundreds of reports filed with the the NHTSA.

fuel pump disintergrated car stalled/shut down while driving

Deadly accident avoided. I was pulling out of my driveway when car went dead. Fortunately, no traffic at the time (otherwise very serious accident on this otherwise busy 2 lane road). Dealer says that it will cost $8,000 to fix the damage caused by a fuel pump malfunction that caused metal to be dispersed throughout the fuel line (and it will take over a week to get the parts, etc., but the dealer will help find a rental car company to rent me a car for $30 a day to use while mine is unavailable!!)

Dealer is trying to get Volkswagen to cover the cost of the repair (but not the rental!)

This seems to be a recurrent problem with this make/model and Volkswagen should alert all owners before someone is killed. Why this was not addressed sooner is beyond me, as I see posts for this same issue dateing back years now!

This should be an emergency recall and no one should drive their car until this problem is resolved - way too dangerous.

Hopefully Volkswagen will do the right thing regarding this issue all the way around.