The contact owns a 2011 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed but the brakes locked up causing the vehicle to spin 180 degrees. The vehicle was taken to an independent mechanic and diagnosed with Antilock Brake System (ABS) control module failure. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control) however, the VIN was not included in the recall. The failure mileage was approximately 88,000. Consumer would like to remove the complaint.

- Pensacola, FL, USA

I purchased a new Volkswagen Jetta 2011, it has 3700 miles on board, during my trip to work (my speed was about 35M/H) before the intersection I tried to brake on red light, and my brakes did not work, they just stopped working, I pressed brake pedal 3 times till it began working again. I passed the intersection line and fortunately there was no any cars in front of me and very fortunately my speed was low. What could happen if I were on highway? that event happened after 3 days I passed service check at dealership. My car was towed to dealership and it was checked. After I was called for test drive and they were convincing me that everything was fine with the car, computer really showed 0 problems. I did not want to pick up my car and asked them to test the car till the problem appears again, because I think that is very major problem. In the end the problem occurred, and they realized that the problem really had place. I was given a report from Volkswagen service and I saw that the cause was: Internal failure at brake master cylinder, so they replaced: 1 master cylinder, 2 brake fluid and 1 gasket were replaced. It means that car really had a problem in spite it is new. Now I am afraid the same problem not to occur again. I am trying to replace the car, but Volkswagen does not do that, they tell me that the car was repaired under warranty. Now, when I am driving that car, I always try my brakes, before intersection, on highways and everywhere. I do not want to drive that car anymore, I always think that the same problem may occur again and it can cause a real accident.

- Houston , TX, USA

I bought a new VW Jetta 2011, on 11/11/10 next day I felt a problem when braking. The dealer said the brake drums were damage, it was a factory defect. Now I feel unsafe and disappointed driving it.

- Panorama City , CA, USA