10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
98,486 miles

About These NHTSA Complaints:

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problem #10

May 242021

Jetta

  • 181,000 miles
The contact owns a 2012 Volkswagen Jetta. The contact stated that her husband was driving at an undisclosed speed, when the ABS, traction control, brakes and air bags warning lights were illuminated. The dealer was made aware of the failure but informed the contact that she needed to pay for the diagnostic test. The VIN was not included in a recall. The vehicle was taken to an independent mechanic who diagnosed the vehicle with codes 16352, 01130 and related the failure to NHTSA campaign number: 16V913000 (Service brakes, Hydraulic, Electronic stability control). The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall however, if there was a recall later that included the VIN, the contact might be eligible for reimbursement. The failure mileage was 181,000.

- Jacksonville, FL, USA

problem #9

Jun 232020

Jetta

  • 150,000 miles
The contact's son owns a 2012 Volkswagen Jetta. The contact stated that at start-up the ABS warning light illuminated. The vehicle was taken to ancira Volkswagen in san antonio located at 6125 bandera rd, san antonio, tx 78238, to be diagnosed. The contact's son was informed that the ABS control module needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control) however, the vehicle model year was not included. The manufacturer was informed of the failure and a case was filed. The failure mileage was approximately 150,000.

- Boerne, TX, USA

problem #8

Nov 132019

Jetta

  • 65,500 miles
While driving 45mph, epc and engine lights came on and car suddenly decellerated, causing traffic behind me to drive off the side of the road to avoid hitting me. Fortunately it was on a curve with enough room to avoid a multi car accident. Then my car accelerated to normal and I parked it and shut it off. When I restarted it, it quietly lost power and stalled in reverse only. A few hours later I started it and the warning lights were off and the car was towed to a shop where no error codes were showing in order for them to fix it and it seemed to be operating normal. So, I drive it home but this intermittently and suddenly reoccurs. And each time I am told that there are no error codes showing so there is nothing they can do (or like I'm imagining it in other words). It seems that after the car sits, whatever is winky, resets by itself or something...until it happens again. I am attaching a pic of the epc and engine light to prove this happens, even though they are off by the time it gets to service. Tow today took 3 hours to arrive.

- North Port, FL, USA

problem #7

Jun 262019

Jetta

  • 89,000 miles
Out of nowhere the epc light and mil lights came on the car lost power and the engine was rumbling. Very scary while driving on the highway. Took it to the dealer. Ignition coil and spark plug wires has to be replaced. Cost me over $900. A day later, I see that this same problem was a recall on Jettas in the past. I am out of pocket $900 and was nearly rear-ended on the highway because of this. Why hasn't VW corrected this problem? I want to be reimbursed since this is a problem that has existed in Jettas for year!

- Lincroft, NJ, USA

problem #6

Feb 072019

Jetta

  • 170,000 miles
Map sensor - repeating failure the manifold absolute pressure (map) sensor failure causes exponential safety issues while driving on highways and/or higher speeds that can result in death. After repeated replacement and repairs, continuous failure occurs. Stalling, power and steering issues occur at high speeds and/or on highways, putting driver at risk for a fatal collision. Personally, I have had the sensor replaced multiple times, including hoses and pumps on three different occasions. Soon thereafter, map sensor fails and has caused me to create almost a dozen collisions at high speeds, particularly on highways.

- Cambridge, MA, USA

problem #5

Dec 232016

Jetta

  • 48,000 miles
Takata recall, ABS brake lite on in the dash. Received recall notice on steering column lock housing

- Port St. Lucie, FL, USA

problem #4

Feb 212018

Jetta

  • 120,000 miles
42G8 recall 2015 also in Feb 2018 total loss of power when vehicle is a a complete stop as well as slowed to no acceleration once vehicle is slowed or stopped.

- Stuart, FL, USA

problem #3

Jan 182018

Jetta

  • 60,000 miles
My cosine and I have a 2012 and a 2013 VW. Jetta that has and had the same problems. His first. P0011 code. The symptoms check engine light, the engine has a hard start condition, reduction in fuel mileage, the engine runs rough, hesitate, or stall. P0011 code definition camshaft position 'a' - timing over-advanced or system performance (bank 1) at first car or cars did not give warning or light on, then while on the street they started shaking. Wen at stop lights they stalled, hard time restarting, up on change of light it reacts slow to get up to regular speed, sluggish, knocking, my cousin toke the 2013 Jetta to a VW. Dealer and got charged around $3,000.I'm looking for another option., or recall.

- Franklin Park, IL, USA

problem #2

Sep 022017

Jetta 5-cyl

  • 87,000 miles
Car would not start in the mornings, then it would after sitting awhile. After a couple of weeks before scheduled maintenance, car wouldn't start. Got it to start again, but drove less than a mile and it stall on a busy bridge. Car started up again and then driver could not get it into 4th gear. Coasted in third gear, but when reaching a stoplight, the car stalled yet again. This time car needed to be towed. While starting the car's headlights were flickering and had problems getting enough gas to the necessary components. Dealer once again could not come up with issue...claiming that fuel pump pressure was in range. However, the car's problem can easily be bad pressure since it occurred every time in the morning while the car sat for more than 8 hours. Whether the dealer could do the necessary comparison test for this issue is questionable since it must have been sitting in the garage. The car is currently at another repair shop. We have no documentation at this point. Will provide when available.

- Lemont, IL, USA

problem #1

Mar 252014

Jetta 5-cyl

  • 14,363 miles
Car was only under my possession for one year and seven months... it was leased brand new. 3/25/14-when got into the car to go to work, car would not start. Discovered it had no battery power. Horn stopped working. Previous to this, week before thermostat light was going on and off. Car was at 14,030 miles. Volkswagen roadside assistance came and brought vehicle to nearest service center which is actually where I bought the car. Service center confirmed dead battery. The dealership including the person who sold me the vehicle attempted to charge me $240 for it and considered it "wear and tear like the tires, " until I called Volkswagen customer service number right on the location who confirmed that my battery was covered at 24,000 miles or 2 years whatever came first. Volkswagen service center confirmed that horn was in fact inoperable due to blown fuse and replaced it. I was informed by the service agent that the thermostat light was due to low anti-freeze and it was topped off. In addition I requested I multi-point inspection which they conducted. Shortly after receiving the car back on 3/26/14, I noticed by voltage adapter was not working. I assumed it to be a defective phone charger so I purchased a new one. 4/8/14- I tried to use the new charger for my phone in each of the front and back adapter slots. That is when I realized these was something wrong with my adapters possibly after the replacement of the new battery on 3/25/14. My plan was to contact the service center and schedule a check up and have the adapters checked but unfortunately I never was able to do so. That day I was involved in a car accident where I was unable to turn the steering wheel into the exit and ended up crashing into metal guardrail.car had shut off and. Airbag deployed. Car was ruled as a total loss.

- Bronx, NY, USA