10.0
really awful- Crashes / Fires:
- 6 / 4
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 57,876 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Head lights are on when temperature is cold. It happens every time and killing the battery. I believe the issue with light switch because when I unplug it at night from the car and re-plug the light switch in the morning, it all works without any issue.
- Concord, NC, USA
The vehicle was stationary on an incline Suburban city street. The key was unable to be removed from the ignition after driving and placing gear in the park position. I was able to remove it after I put the vehicle in the neutral gear position. However, this presented a hazard and caused an accident as the vehicle rolled backward and side swiped a stationary vehicle. This has happened several times.
- Clarksville, TN, USA
Unable to turn vehicle engine off. Ignition switch is stuck in the run position and will not turn to off position without breaking key off in the ignition. Dealership stated that it is a known problem but vehicle was out of warranty and repair cost over $700 which may only work for a year or 2. then would start having the same issue once again.
- Lampasas, TX, USA
The contact owns a 2012 Volkswagen Jetta. The contact received a recall notice for NHTSA campaign number: 19V615000(electrical system, steering). The contact had not notified the dealer and manufacturer of the recall notice. The vehicle was not repaired. The contact had not experienced a failure. VIN tool confirms parts not available.
- Fair Lawn, NJ, USA
The contact owns a 2012 Volkswagen Jetta. The contact received a recall notice for NHTSA campaign number: 19V615000(electrical system). After contacting heritage Volkswagen parkville (9215 harford rd, parkville, md), the contact was informed that parts were not available. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.
- Rosedale, MD, USA
Key gets stuck in ignition when turning off the engine. P
- West Warwick, RI, USA
I recently bought this 2012 Jetta and the horn does not work. It does not sound when you lock the doors or hit the panic button on the key pad. There was a recall on some models for the horn, but mine doesn't seem to be included in on that recall.
- Nashport, OH, USA
Key keeps getting stuck in the cars ignition while the vehicle is on. Can not turn all way back to shut it off. It has gotten to the point where I have just not use the car, afraid will not be able to turn it off.
- Huntsville, AL, USA
The car stalls when idling for example at red lights, drive through, stop signs with no explanation. The car stalls and then it'll start back up no problem like nothing happened, it gives no lights or codes making the problem undetectable I have taken it to multiple mechanics who are unable to find the problem due to it not throwing codes when it happens.
- Greer, SC, USA
The horn which is attached to auto security system stopped working initially when coming in contact with heavy snow fall after moving to Indiana from Florida after the summer weather arrived it worked for a short time ass soon as the weather and rainfall changed the horn no longer worked, the water dispenser/washer for the wipers stopped working will no longer dispense anything. My vehicle was in use when the issues were noticed, it is driven daily and within a short amount of time it became noticeable that the weather was causing possible a shortage so that the horn or water dispenser refused to cooperate
- Gas City, IN, USA
Front driver side door will intermittently fail to lock and/or unlock with key fob or lock/unlock buttons in the cabin (began approx 6/20/2018 at approx 43,000 miles). Must use the key in exterior key hole to manually lock or unlock, but while key is in the ignition it is impossible to lock the door manually as there is no manual lock switch only power lock switch. Every time any door is unlocked and the driver goes from 0mph past about 10mph the car automatically tries to lock but fails. This is a safety hazard form carjacking, as there is no way to manually lock the doors from inside the cabin. At approx 46,400 miles (11/8/2018) the front passenger door experienced similar issues. It will intermittently fail to lock with key fob or lock/unlock buttons in the cabin, and the car will attempt to autolock the door after 10mph. The only way to lock the door manually is to open to door and use the emergency lock switch inside the door jam. This too is a safety hazard as there is no way to lock manually from inside the vehicle. An obd scan shows both driver and passenger door lock failures. Sometimes the locks will go weeks of time fully functional, but one or the other will eventually start failing again. This is likely due to a bad lock actuator, either a dead spot in the actuator's motor or poor soldering or connection due to poor design/manufacturing. Sometimes the driver can hear the actuator struggling sounding like a squeal from the actuator's location.
- Columbus, OH, USA
The contact owns a 2012 Volkswagen Jetta. While the vehicle was stationary and while driving various speeds, the horn became inoperative in cold climates. In addition, the windshield wipers failed. Furthermore, the ignition key became stuck in the ignition on several occasions. An independent repaired the ignition. A dealer was not made aware of the failures. The manufacturer was made aware of the ignition failure. The failure mileage was approximately 65,000.
- Buckhannon, WV, USA
Key gets stuck in the ignition when turning off the engine.
- King Of Prussia, PA, USA
Key gets stuck in ignition when turning off the engine.
- Milwaukee, WI, USA
The car will not turn off. The ignition switch will not allow the key to be turned into the off position and it continues to run. The key cannot be removed. The vehicle is stationary and in park.
- Cresco, PA, USA
Ignition key got stuck into ignition switch making unable to turn the car off, this is the second time this happen, the first time dealer replace the switch charging over $500 dollars worked good for a while and then the key started to feel like a bump when turning the key off again untill get completely stuck for second time in about 3 years span, contacted dealer and the customer service deny any wrong doing even though she said is a common issue, obviously they know about the issue.
- San Bernardino, CA, USA
Airbag light continues to stay on. I had an accident back in 2014 and the airbag never deployed. The steering column ignition switch locked and my key was stuck with the car still running on in a station place. I was trying to park the car and my ignition switch locked and would not moved and kept the key locked in it. I kept trying to move the jiggle the wheel and turn the key but it cause the key to break off in the ignition switch. I had to pair to get the ignition switch replaced and the key replaced. Also after that the horn stop working and I was told it was because the clock spring had to be replaced. I paid again to had the clock spring replaced however the horn now is going in an out. The horn will sound off one day and then for a couple of days it will not work. This happen only 2 weeks after getting the clock spring fixed. Also the horn is not loud it barely makes a noise. Now the sensor light is on for the engine and I was already told there's nothing wrong with the engine.
- Missouri City, TX, USA
The contact owns a 2012 Volkswagen Jetta. While driving 40 mph, the horn failed to sound when it was pressed. The failure occurred without warning. The vehicle was taken to a dealer (northtowne Volkswagen, 6728 N oak trafficway, Kansas City, mo 64118, (816) 436-2255) where it was diagnosed that the horn needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The VIN was not available. The failure mileage was 73,400.
- Kansas City, MO, USA
Received verbal quotes to fix the issue with the key getting stock in the ignition with car running and was told it was not covered by VW and that it would cost close to $500 to fix and I chose to live with the issue...now I received a letter to get reimbursed for the cost when I did not have it fixed. Called to set up an appointment and the dealer told me the car is over 100,000 miles and I would have to pay for it. This to me is not correct. I brought this issue up many times before the car went over the 100,000 and they claimed it was because the car was old...I would like someone to look into this and get back to me so I can have this issue fixed.
- Seekonk, MA, USA
- Hialeah, FL, USA