10.0
really awful- Crashes / Fires:
- 6 / 4
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 57,685 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2012 Volkswagen Jetta. The contact stated that while his daughter was driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic linked the failure to an electrical failure. Upon investigation, the contact discovered NHTSA Campaign Number: 15V483000 (Air Bags) however, the VIN was not included in the recall. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not yet repaired. The failure mileage was unknown.
- Columbus, OH, USA
The contact owns a 2012 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, he noticed a burning odor and smoke coming from the vents into the cabin of the vehicle. No warning light was illuminated. Additionally, the contact stated that he pulled apart the heater and noticed that the wiring had melted. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, the contact was only able to leave a voicemail. The call was not returned. The failure mileage was approximately 122,000.
- Coeur D Alene, ID, USA
The locking system is hit and miss at this time. The automatic locks do not lock all the doors. Sometimes the trunk will not open, either using the fob, or the trunk release. The windows don't always work either. Child lock doors can be unlocked. I am planning on taking it in for service, however, VW charges $165 just to do a diagnostic check and cannot give me a range of what it could cost to repair. I am a senior on a budget. I have seen identical complaints on the internet for this vehicle and cannot understand why there hasn't been a recall. If I spend the money to get this repaired and then there's a recall, do I get my money back from VW?
- Huntington, NY, USA
Unable to remove the key from the ignition to turn the car off, constantly getting stuck with the engine on other times hard to turn to get the car started. I see multiple recalls for this for some reason my car is not amongst them. 3VWDP7AJ1CM302229
- Lackawaxen , PA, USA
The contact owns a 2012 Volkswagen Jetta. The contact stated while turning into the parking lot at the residence, with a foot on the brake pedal, the contact was unaware that the vehicle was still in drive and turned off the vehicle. The contact stated that the vehicle rolled forward approximately 3-4 feet before the brake pedal was depressed and the vehicle was stopped. The vehicle was shifted into PARK and the contact restarted the vehicle and the vehicle operated as designed. The contact stated that a week later while at work, the vehicle failed to start-up. The vehicle remained at the contact-€™s place of employment. The contact reached out to a representative on at the Volkswagen website and was informed that the Vin was not under recall. The contact referenced NHTSA Campaign Number: 19V615000 (Electrical System, Steering) as a possible solution to the failure however, the Vin was not included. A dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 155,000.
- Wrightstown, NJ, USA
The contact owns a 2012 Volkswagen Jetta. The contact stated that while attempting to start the vehicle, the ignition key ceased in the ignition switch and the vehicle failed to start immediately. Also, while driving the steering wheel locked and failed to turn. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet notified of the failure. The approximate failure mileage was 125,000
- Panama City, FL, USA
I was unable to turn the car off. The key were stuck in the ignition in the on position and would not come out or go to the off position. I was at my destination when I tried to turn the car off.
- Brentwood, CA, USA
Miscommunication from computer to ABS system causing the ABS to engage when braking normally driving up to an intersection causing vehicle to not stop while pressing the brake.
- Vero Beach, FL, USA
The contact owns a 2012 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 19V615000 (electrical system, steering) however, the part to do the recall repair was unavailable. The contact called to Volkswagen of olympia ( 2107 cooper point rd sw, olympia, wa 98502; (360) 515-3349) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer had not been made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Olympia, WA, USA
Key gets stuck in ignition and vehicle keeps running. Takes several minutes before the key is able to be removed with additional pressure and tapping on the key and ignition. Seems to be a common complaint and a recall or campaign should be issued by
- Oconomowoc, WI, USA
Unable to turn key to turn off ignition. Car is in the Volkswagen service center for the three weeks for repair.
- Lexington, MA, USA
The key gets stuck in the ignition. The car won't turn off and keeps running. I looked it up and found several VW Jetta's with the same problem. It should be recalled by VW. It is a safety concern and seems to be common. I ordered the part on line and was told of a national shortage., the car is stuck in the driveway.
- Naperville, IL, USA
Car ran hot first time air conditioning got hot car was going any faster with smoke from engine. No indicator at all car was running hot. Dealership stated the block mess up. Adjuster came stated theromast which not cover warranty for my car. Why was I never aware my car had these issues
- Baker, LA, USA
Oxygen sensor code comes up, then all lights coming on, when vehicle is in motion. This car had a carfax sheet stating no problem and repairs done by micheal automotive in fresno ca. No recall ever mentioned, now a young mans first car, nothing but problems, only picked up because car fax stated it had no problems, now a safty concern.
- Selma, CA, USA
Key ignition failure. Key gets stuck in ignition when turning off engine. Vehicle wont turn off and key wont come out of ignition.
- Folsom, CA, USA
The ignition won't turn off, can't shut it down. I was able to turnit off by applying pressure on the key and tapping the end of the key with pliers. I found this solution on the internet from other Jetta owners. Volkswagen knows about this common issue and refuses to do a recall on the ignition switch which costs hundreds of dollar to owners.
- Lebanon, PA, USA
The airbag light will come on and off intermittently while driving. Airbag sensors are malfunctioning.
- Austin, TX, USA
I'm still continuing to have problems with this var 2012 Jetta Volkswagen. Up in till recently it was fixed on a recall notice that displayed vehicle right roll even if placed in part and ignition turned off !! unfortunately it happened to my son during christmas 2019. What if there was a body in from that car. This car has been a nightmare and Volkswagen usa knows it. I took it in and was addressed of new recall which relays the same savageness; it was fixed till when ?? [xxx] this caused about 1000-2000 dollars in damage after we had already fixed this bumper with Volkswagen. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Hialeah, FL, USA
Head lights are on when temperature is cold. It happens every time and killing the battery. I believe the issue with light switch because when I unplug it at night from the car and re-plug the light switch in the morning, it all works without any issue.
- Concord, NC, USA
- Bloomington, IL, USA