9.0

really awful
Typical Repair Cost:
No data
Average Mileage:
27,800 miles
Total Complaints:
2 complaints

Most common solutions:

  1. not sure (2 reports)
Get notified about new defects, investigations, recalls & lawsuits for the 2012 Volkswagen Jetta:

Unsubscribe any time. We don't sell/share your email.

problem #2

Nov 132013

Jetta TDI 2.0L Turbo Diesel

  • Manual transmission
  • 27,000 miles

Lately I have been having this gurgling slow hesitation when trying to accelerate, I am also hearing this loud winding cranking noise when starting up my car and running it after sitting 5 minutes, it mainly happens at higher RPM's and then when I let go of the accelerator is winds down, then picks up when I rev up again at higher RPM's but this had been a on and off occurrence but does not sound normal. I have look for recalls on this car and there was one for the fuel system, and my car seems to be making similar noises I think. Can anyone help me please.

- Charley B., Lemon Grove, CA, US

problem #1

Aug 152013

Jetta

  • Automatic transmission
  • 28,583 miles

had the worst experience ever at the dealer workshop - the car under warranty but they don’t know how to deal with customers- shortly the story started after my 45000 km regular maintenance at the workshop "dealer" "all my maintenance done there " i started to feel some kind of hesitation while driving very minimal like once each other day then when the problem started to increase i bought an OBD code reader but still nothing until it become like disaster now and the car is driving like crazy "no power at all at acceleration " coder reader shows error p0303 and p0301 p0003 p0847 so i decided to go for repair and when i show them the snap shot of the errors as they don’t care just say we will deal with it maybe !!! maybe its the fuel pump - so they didn’t offer or like to give replacement car so i had to rent a car for 10 days and after 10 days they called said its ready for you but you have to pay a lot of money because you the cause of the problem because bad gasoline " first impression was excuse me the car is under warranty and iam not putting the gasoline form my own station - so still a big argument about it for how many hours tell they decide to reduce the amount that i have to pay and i still insist on my situation because the car is under the warranty still - and finally they agree to release the car - done - the car was ok for 10 days then start all of sudden same problem but that time happened while driving on the high way and all of sudden the tire explode - and almost major accident about to happen - when the police man came and saw the tire said its really bad because i guess they put extra pressure on the tire and you should complain that company - anyhow - after one day i took the car back to the agency repair center and i explain to them that the problem it happened more than before and iam not happy about the work done to the car as well as i request for replacement car after negotiation with the manager " after they keep me waiting for 2and half hours waiting his highness to speak to me" they refuse to give replacement car and said we will try to arrange one temporary till we fix the car after 3 or 4 days - makes me rent another car with high price because they almost in the middle of nowhere and when i told them iam not happy about this the manager just say go and complaint to anyone you want. as if they don’t care few point - is it a work of armature ? - is it a correct way to keep the customer waiting for days without actual repair or telling what they did to the car? - is it correct to just tell go and complain to whoever you want? - is it correct to keep me waiting more than 2 and half hours without any meaning losing my time and the time for my patients? - is it correct to release the car with extra pressure in the tires makes me almost die that day?

iam not a child iam professional mature man and when i say a word about my car it is true because i treated my car like my baby and i don’t like the idea that the bad gasoline because maybe bad station i put from just for collecting the money - and as they said and it was the problem and they fix why it happen again is it just a game

Ali & sons sorry you make the name of VW Jetta down for me never again vw or for my family or my relatives or the next generation my bad experience with you makes me away far away from buying such a car again actually thinking of buying a new ford before even they completely fix the car - it made me sad and depressed

Update from Oct 14, 2013: the maintenance shop had the car with them for almost one month "29 day" and after that period i just received the car from the company and give back the rented replacement car i found my jetta acceleration is almost ok but hard like something is holding the car from speeding + the steering wheel is so hard now - i think they create another problem now to my car – and again I have to give the car back to them and go back to the dilemma for renting a car and spending the holidays with like a limping car

- Sherif F., Abu Dhabi, Abu Dhabi, United Arab Emirates