10.0
really awful- Crashes / Fires:
- 2 / 1
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 40,219 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
While my fiance was on way to work at around 6 a.M. she stopped at light when she went to go it bucked a little then started going when all of a sudden the car would not move in the middle of traffic. Luckily some people where around to help her push it out of traffic she got hold of me went to her started car but would not move called tow truck had it towed to VW dealer where she had purchased it and has always had her service done. While waiting for service to call I did some investigation on computer and what do you think I found yep so many complaints with same problem. So when the call came from them was told few things wrong the electric motor was dead but he said the good news it is covered by the hybrid warranty then I said ok whats the bad news was told transmission needed to be replaced, I said to the gentleman that VW new about this and they just wait and pray the warranty runs out. I refuse to pay $7700 to fix it purchased car in 2015 with almost 14000 miles in all that time she when this happened she had a total of 59000 miles. VW new they had problem did recall for a few but from what I read that does not fix the corrosion that has already happened shame on them and the dealers that sold them. These dealers need to complain to VW on behalf of there customers who came them in good faith and a fist full of money.
- Jacksonville, FL, USA
For the last 30,000 miles my vehicle has sporadically stalled out or shuddered heavily as if it was about to stall while driving at low speeds or accelerating. This month however, my vehicle stalled out and completely lost power for a few seconds while driving at low speed in heavy traffic on the interstate. Each time I was driving straight and not turning was involved. My transmission has been replaced twice and each time this did not solved the issue. These incidents keep increasing in severity and occur randomly so I do not know when to expect. I feel unsafe when these instances occur.
- Katy, TX, USA
The contact owns a 2013 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 19V615000 (electrical system, steering). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not made aware of the issue. The contact stated that she had to aggressively insert and remove the key from the ignition switch in order to start and turn off the vehicle. The approximate failure mileage was 78,000.
- Lancaster, TX, USA
The contact owns a 2013 Volkswagen Jetta. The contact received a notification in the mail per NHTSA campaign number: 19V615000( electrical system, steering). The dealer and manufacturer were not contacted. The contact called NHTSA and was informed that the parts were not available. The contact stated that the tire warning indicator illuminated. Also, the vehicle made hard shifts while driving at various speeds. The failure mileage was unknown. VIN tool confirms parts not available.
- Brooklyn, NY, USA
The contact owns a 2013 Volkswagen Jetta. The contact received a recall notification for NHTSA campaign number: 19V615000 (electrical system, steering). The dealer and manufacturer were not notified. The contact called NHTSA and was informed that the parts were not available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Kansas City, MO, USA
The contact owns a 2013 Volkswagen Jetta. The contact received a recall notice for NHTSA campaign number: 19V615000(electrical system, steering). The contact took the vehicle back from where it was purchased and was informed that an authorized Volkswagen dealer needed to be contacted. The contact called NHTSA for further assistance and was informed that the parts were not available to service the recall. The dealer and manufacturer were not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
- Montgomery, AL, USA
The contact owns a 2013 Volkswagen Jetta. The contact stated that the key failed to release from the ignition switch. The contact called Volkswagen of panama city (located at 3605 E 15th St, panama city, fl 32404, (850) 763-5495) and informed them of the failure. The contact discovered that the VIN was associated with NHTSA campaign number: 19V615000 (electrical system, steering). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The part was not available for the repair. The failure mileage was unknown. Parts distribution disconnect.
- Panama City Beach, FL, USA
Key gets stuck in ignition when turning off the engine
- Austin, TX, USA
Key gets stuck in ignition. Can't turn off engine. Also, often difficult to turn key from 'off' to 'on' position; key gets stuck in 'off' position.
- Huntington Woods, MI, USA
Key gets stuck in the ignition, won't turn off unless I pull the fuel pump fuse to kill the engine. It's the second time it happens and unreal how much we gotta pay to replace it not mentioning the reprogram keys, I've read the same thing from so many people having the same issue. Maybe it should considered a recall.
- North Riverside, IL, USA
Key gets stuck in ignition and I cannot turn off the engine. Vehicle was stopped in a parking lot.
- College Station, TX, USA
Driving on city street, the engine quit. There was no power and the auto had to be towed to a repair station. Repair was JX1 power electronic output model which was coded and adapted to vehicle. :(per brunswick auto mart document). It would appear that this vehicle engine electronic control module failed. If the failure happened on a highway during high volume of traffic a serious issue would occur.
- Medina, OH, USA
Key gets stuck in ignition and I cannot turn off the engine. Stationary in park.
- Norfolk, VA, USA
My key constantly gets stuck in the ignition. My car turns on but not off which leaves me to unhook the battery and take out fuse so no one steals my car overnight. A lot of people I know with Jettas are having this same issues. I think it is a malfunction with the ignition switch. I also have a lot of electrical issues. My horn does not work, windshield wiper fluid doesnt work, my passenger window as well! there needs to be a recall asap !
- Dorchester, MA, USA
Ignition wouldn't turn off. Had to monkey with the key for about 5 minutes before the car would shut off. Multiple complaints have been made on this issue. Please issue recall. Also noted that the key has been difficult to turn at time since shortly after purchasing the car a month ago.
- Lawrence, MI, USA
On December 8, 2016 we purchased a 2013 VW Jetta hybrid with extended warranty. Within 3 months it was losing power, jumpy and not driving correctly. This was for my 16 year old son. It would lose complete power on the street. Not ideal for a brand new driver. Towed it to dealer, told needed new transmission. Four weeks later we finally got car back. Still noticed a jumpy feeling when driving but assumed dealer fixed correctly. In November 2017 same thing happened, loss of power, jumpy, not safe at all. Towed in to dealer again and they said vehicle needed repairs of 12K and not covered by warranty. I could not pay that nor could I not understand why it wasn't covered"?" dealer said car was undriveable and they gave us $500. I still owe 11K on the loan. Please help, I am just sick about the way I was treated and the debt I incurred for no reason. I really feel like this was a lemon.
- Mckinney, TX, USA
The vehicle stalls intermittently, losing power to the engine. At first, it began to happen monthly (50,000 miles) only while the vehicle was stationary (at stop lights or idling in the driveway). The engine would lose power and the battery light would come on, and the vehicle could be started again immediately. The vehicle also exhibited lurching acceleration at low gears. It would not trigger any codes (for either issue), and multiple VW dealerships were unable to replicate and diagnose the problem. The stalling then occurred while driving (70,000 miles), causing the steering to lock up. This occurred while on a freeway at 70 mph; the vehicle had to be pushed off the freeway by an officer and then towed. Still, the vehicle did not produce any codes. After over 1 month at the dealership service center and replacement of 4 different wires that appeared corroded, and the transmission valve body, the same issues persisted. The stalling began to happen more frequently, both while stationary and while driving, and began to trigger the epc light (80,000 miles). By this time it was clearly unsafe to drive. Not willing to rent a car for an unknown duration for the service center to attempt to replicate and diagnose the issue, I was forced to purchase a new vehicle.
- Hanford, CA, USA
Twice stalled at a traffic light, currently has engine malfunction code P2015 for intake flap valve failure. VW states it is a known problem for the ccta engine code for 2011-2012 VW 2.0T tsi engines. However since it wasn't extended to my vehicle even though they are the same they will not honor the extended warranty because NHTSA didn't identify my vehicle year yet.
- Guston, KY, USA
Faulty horn in both stationaty and moving positions. Will work and then suddenly stop working. Replaced horn right after purchase, but continued to have problems later.
- Rockport, TX, USA
- Scarborough, Ontario, Canada,, NE, USA