10.0

really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
40,219 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2013 Volkswagen Jetta:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #80

Dec 172018

Jetta

  • 137,000 miles
My car while on the busy interstate suddenly lost power. It was running but pushing the gas pedal did nothing. I was able to get it to the shoulder. I shut the car off, waited 5 min, & turned it back on. The epc light was on. I was able to then maneuver slowly to a nearby truck stop to call for a tow. The car surged the whole time. 1 week later the VW dealership says engine electrical harness failure & that it will cost me $1200. Of course it's out of warranty & no recalls. This is dangerous & costly.

- Norman, OK, USA

problem #79

Oct 122018

Jetta

  • 74,000 miles
While driving on the highway the car cut off the epc light came on. I managed to restart and pull over and then after three attempts the car started and stayed on. The epc light came on again. I had the car looked at by the car repair shop that I was near out of fear of driving; but no sooner did I get the car back the same thing started happening to the vehicle( while in motion the car stalls no light necessarily come on with exception of the epc light which does not stay on. Oppose to me pouring money into the car I read about recalls and this same thing is happening in other models but my VIN is not listed and I want it included this is dangerous and inconvenienant please help

- Vauxhall, NJ, USA

problem #78

Sep 242018

Jetta

  • 51,646 miles
Key gets stuck in ignition when turning off the engine (vehicle stationary).

- Duluth, GA, USA

problem #77

Jun 172018

Jetta

  • 90,000 miles
Ignition switch gets stuck in on position, can't turn car off

- Dearborn Heights, MI, USA

problem #76

Jan 112017

Jetta

  • 45,000 miles
Takata recall VW jeta was in an accident due to freezing rain in January 2017 (knoxville, tn). VW slid into another car causing in excess of $5,000 damage; however, the airbags failed to activate. Complete failure in air conditioning system/compressor electrical system locks/unlocks doors while driving. Electrical system rolls down windows for no reason. This begun 70K miles

- Atlanta, GA, USA

problem #75

Aug 212018

Jetta

  • 46,500 miles
The key is stuck in the ignition cylinder with the car on and cannot be turned to the off position.

- Houston, TX, USA

problem #74

Aug 012018

Jetta 4-cyl

  • 111,000 miles
The door locks will not lock properly, all they do is click trying to lock as I drive - from time to time, if they do lock - I can't unlock the driver side door from inside the car, and have to crawl out the passenger side. This is a major safety concern in the event I need to exit the car in an emergency. I had the same issue on a 2009 Jetta - and I if you look on the internet - there are many others with the same issue. I feel it's a design flaw from VW - and it's quite obvious it's been going on for quite some time now - and I'm sure VW knows about it, but has failed to fix the issue. I feel the only way VW will fix the issue is if the ntsb forces them to do a recall - please help us ? also, I'm not able to lock the doors manually either inside or outside the car. Thank you,

- Indianapolis, IN, USA

problem #73

Jul 262018

Jetta

  • 78,000 miles
Key will not turn back to off position to shut off the car while parked.

- Ogden, UT, USA

problem #72

Jul 022018

Jetta

  • 119,000 miles
Car keeps locking and unlocking at 10mph. Had my right rear latch replaced, now my left rear is doing the same thing

- Lynnfield, MA, USA

problem #71

Jan 012018

Jetta

  • miles
"takata recall" I have replace my headlights 5X within the last 4 years. When replace only works for about 6-9 months then I have to replace it again. One time I waited for 1yr to replace the head light and magically it came back on. I was like wow, really. Now my doors and horn is gone out. My horn only works when it wants to. My doors lock but it takes a while for it to figure it out. You have to hit the bottom like 3X before it works.

- Baltimore, MD, USA

problem #70

Oct 012017

Jetta

  • 102,500 miles
Epc light comes on and off. Vehicle loses all throttle, no power. Engine is on but electrical and gas pedal no affect. Shuts down. Drive 10-20mins shuts down. Hazard

- Laurel, MD, USA

problem #69

Jul 022018

Jetta

  • 39,000 miles
Ignition switch malfunction. Vehicle won't turn off, key cannot be removed.

- Jonesboro, GA, USA

problem #68

Jul 022018

Jetta

  • 35,000 miles
Key gets stuck in ignition when turning off the engine.

- Arlington, VA, USA

problem #67

Apr 282018

Jetta

  • miles
Less than 30000 miles replaced transmission, airbag light stay on, no horn, no steering wheel controls.same thing recalled for Jetta, but not Jetta hybirds..

- Ellicott City, MD, USA

problem #66

Apr 022018

Jetta

  • 28,000 miles
Transmission replaced, steering wheel control not working, module failed

- Ellicott City, MD, USA

problem #65

Aug 012017

Jetta

  • 30,000 miles
Sationary vehicle off, trying to turn it on the ignition sticks making it hard to turn back on.

- Lewisville, TX, USA

problem #64

May 142018

Jetta

  • 70,405 miles
Cannot turn on my car. The ignition switch will not torment

- Las Vegas, NV, USA

problem #63

May 092018

Jetta

  • 16,900 miles
2013 VW Jetta, 2.5 engine, at, approx 16,900 miles. On May 8, 2018, during a right hand turn, the vehicle stopped running in the middle of a busy intersection near oakwood hills shopping mall, eau claire wi. The loss of engine power caused loss of power steering. The vehicle was stranded in intersection. Aaa was called. Vehicle was able to be re-started and cleared from intersection before aaa arrived. It was driven home. On May 9, 2018, the vehicle bucked and lost power during a right hand turn at mall drive and highway 93 eau claire.wi. Dtc's checked with none found. I suspect a bad relay or ignition switch.

- Eau Claire, WI, USA

problem #62

Jun 302016

Jetta

  • 40,000 miles
After my Volkswagen 3 years 36K warranty was over I started having problems removing my key from the ignition. I had mentioned it to the service advisor who stated that my warranty was already lapsed and I would be responsible for the repair. In April 2018, I received a notice from Volkswagen of an extended warranty on the steering column lock housing may develop a problem of hard to remove the key or not being able to remove it all. This is the exact problem that I have been having since the manufactures warranty expired in June of 2016. In the attached letter it states that the warranty extension extended to address this problem was for 10 years or 100K whichever comes first. I currently have about 104K on my vehicle, but none the less took it into Volkswagen of the woodlands in Texas to have it diagnosed for this defective steering housing on 04/28/2018. I was advised that the steering housing was in fact defective by the technician at this dealership. I was unable to get resolution from Volkswagen customer service and contacted kathrene fox at VW executive office to see if Volkswagen would cover this defective part since I was 4K over there 100K extended part warranty which should be a safety recall not a extended warranty as outlined in there letter. I was told by Ms. Fox that VW could not cover the steering housing which is without doubt a safety hazard because I was not a loyal customer and I was over there warranty extension for this defective steering column housing by 4K. I am willing to assist you in your investigation in any way to resolve this safety issue that involves numerous vehicle. Thank you

- Montgomery, TX, USA

problem #61

Mar 192018

Jetta

  • miles
The horn stopped working 1 week ago. I am also replacing bulbs every 2 months. I can't use my horn and the dealer is charging me a crazy fee to fix this. I am not the only one that's going through this

- Hobart, IN, USA

Read the next 20 complaints »