Visibility was impaired when defroster failed to clear windshield and heater was not working on 12/16/2022. I took vehicle to Hayward Volkswagen on 04/04/2023 and was told heater core needs to be replaced. This is a known problem to Volkswagen; there's a warranty recall on the 2014 Passatt with the same heater core. I have found numerous complaints on line with the same Jetta heater complaint. The 2014 Jetta i own has approximately 88,000 miles, mechanically sound car which i am unable to drive in winter months. Feeling frustrated, I did contact VW "helpline" on 01/05/2024, they were no help, not even to negotiate price.

- Tracy, CA, USA

The windshield wiper motors are extremely noisy. There is a knock technical service bulletin on this issue but VW says it is not covered as a recall. The issue is that water gets into the improperly sealed motor and then starts to rust the internal metal and then a very loud, noisy whining sound emits from the motor. It should be a recall and it should be replaced for free by Volkswagen. I don-??t understand why I should foot the bill for their mistake or their parts supplier-??s defect. It does affect safety because the loud wiper motor is a distraction to driving, as well as the unit can potentially seize in the future and cause complete failure of the wiper system.

- Austell, GA, USA

When I drive the car in cold, snowy weather the windshield wiper fluid will not work and the wiper blades will freeze to the windshield (while moving) when the defroster is on high heat. The wiper fluid I use is designed not to freeze. This resulted on no visibility due to the deicing agent that was used on the roads sticking to my window. I had to exit and drive off the freeway with my head out the window and my visibility was severely limited. I almost hit the rail and the walls inside a tunnel until I could exit because I could not see.

- Norco, CA, USA

Drivers side wiper blade completely detached from the car during a heavy rainstorm at less than highway speeds.

- Hawthorn Woods, IL, USA