10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 13,361 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
[XXX] 10 year old VW Jetta that was always in the garage until last year when we moved. Now have a nauseating mildew smell throughout the interior. Finally found water under the front carpet. Then found this VW Tech Tip (above). Apparently a known manufacturing issue: "seam sealer Skip" is how they refer to it. Now it's out of warranty with only 52,000 mi and is an unsafe mildew/mold trap. The dealer says it may be $3,000 to fix. Removed driver side front fender, the entire interior and sent the carpet and padding to be ozoned. See pic. Most seam sealer around hinges and A pillar are all painted the body color. This pic shows where it was "skipped" during the build. The dealer repaired the driver side last week without painting (why it's black). Then they strangely stated that they'd like to remove the passenger side fender as well to look for "more holes". They know what's going on. This is a well-known problem. VW customer service said they won't offer any assistance since it's out of warranty. I did own it while under warranty, but never noticed since it was garaged. Do I have any recourse since it's an admitted manufacturing problem? Thanks for your consideration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Cincinnati, OH, USA
The ignition key lock-in and the engine can't be turn off, we have to switch front and back the eye several times before able to turn off the engine and to unlock the key. Rubber melted closed to each side on the body between the tires and the front doors the left side of cabin next to the passages door open unexpectedly
- Goodyear, AZ, USA
After the software upgrade/service in Dec 2018, the doors unlock while we are driving on the street or the highway. Extremely dangerous. Eric the service manager at winn Volkswagen in newark California dealer refuses to notify VW of the issue and asked us to notify VW which I did.
- Brooklyn, NY, USA
The contact owns a 2014 Volkswagen Jetta. The contact stated that while changing the front drivers side tire, the frame detached from the jack. The contact stated that he placed the jack in the proper position according to the owners manual. The contact stated that the designed place to place the jack was not strong enough to jack the vehicle. The manufacturer nor dealer had not been contacted. The failure mileage was 47,000.
- Roseville, CA, USA
The vehicle was in a major car accident before I purchased the vehicle and the carfax states that the car was involved in am accident with another vehicle which caused severe front damage reported. Multiple airbags deployed. The sub rail frame has been welded together by someone that did not appear to know what they were doing and now the entire frame is cracked again.
- Houston, TX, USA
The vehicle's ignition gets stuck.
- Oxon Hill, MD, USA
- Cincinnati, OH, USA