10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
70,294 miles

About These NHTSA Complaints:

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problem #38

Mar 262024

Jetta

  • miles
What happens is my car shut down in the middle of traffic after me getting gas sometimes and engine light appear. When shutting down a quick flash of battery light shows up, now engine light is on longer and the car power just shut everything down as if the battery is dead nothing work but with a jump I was able to move car and when I cut it off it shut down again this been goin on for about 1 month advance auto test it and said it had something to do with my fuel pump don't remember the code but engine keep coming on very often.

- Fayetteville, NC, USA

problem #37

Jul 022022

Jetta

  • miles
This letter is not that I've had a component failure, but that I am concerned about the published failure rate of my Bosch CP4, high pressure fuel pump. I've read multiple horror stories of people who had catastrophic fuel pump failure on their diesel car or truck. I just came to my attention that on June 15, 2022, the NHTSA and Chrysler have issued a recall for the CP4 fuel pumps that were installed on Jeep Grand Cherokees 2014-2020, and Ram 1500s 2014-2019, all of them had the 3.0L diesel engines. It is my assertion that if the NHTSA has issued a recall because of those afore mentioned fuel pumps, that your office should do the same for the VW cars that have the Bosch CP4 diesel fuel pump as well. In your letter dated June 15, 2022, address to Karen Blaesser at Chrysler(campaign number 22V-406), it states the the fuel pump can fail introducing internal debris into the fuel system, potentially resulting in fuel stavation. It goes on to say that the consequence of that fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash. I would like to ask the NHTSA to make the same ruling on the VW vehicles that have the CP4 fuel pumps. I have heard that pump failure will result in thousands of dollars in repair costs to get the car back on the road. Another important fact that should be interjected is the fact that VW or the Volkswagen Audi Group should have known that the pumps would prematurely fail because of the Ultra Low Sulfur diesel fuel that we have in the USA. Over in the EU, they use a different formulation of diesel fuel, one that offers better lubricity for the fuel pumps. In 2006, the Federal Government mandated the use of that ULSD fuel. Another important fact to consider is that VW replaced their reliable CP3 fuel pumps for the newer CP4. That change was a cost saving measure that has cost many consumers a lot of money.

- Warsaw, IN, USA

problem #36

Nov 092021

Jetta

  • miles
My car has progressed from an intermittent crank/no start issue to outright failure while driving. There have been several incidents where I am driving at ~40 mph and my car completely dies in the middle of intersections/fast moving traffic putting me in grave danger. I have visited the dealership 4 times now with multiple parts replaced but the issue persists, and I feel unsafe driving the vehicle but I have no other option. I have not been given a loaner vehicle at any time from the dealership despite requesting one. There has been no check engine light present at any time. I have had the car since it was brand new and it has been serviced precisely at each service interval only at VW dealerships.

- Yakima, WA, USA

problem #35

Mar 142021

Jetta

  • 123,088 miles
While driving on busy city road car just stopped/died in middle of traffic. It also has major issues not restarting after I turn it off.

- Spring, TX, USA

problem #34

Jan 022021

Jetta

  • 110,000 miles
Transmission oil cooler leaking transmission oil. Took to Volkswagen dealership and they attempted repair and I left in the dealership and was driving and the car start smoking and leaking oil all over the road.

- Marietta, GA, USA

problem #33

Feb 152021

Jetta

  • 75,000 miles
Got this car for my 16 year old son. It keeps stalling while he is driving and also while idling. Been to shop 2 times. Have replaced fuel pump and crankshaft and it still doesn't work right and I'm out $1200 in repairs! service cannot figure out what is going on. They have had the car a week....then 2 weeks...and it still is stalling. This is a life threatening situation. I hate this car and feel absolutely ripped off buying it used. If something happens to my child because of this stalling issue, VW is going to be held responsible. I have seen years and years of complaint about this issue online and no one has ever gotten a resolution. This is unacceptable.

- Orlando, FL, USA

problem #32

Dec 162020

Jetta

  • 114,000 miles
My car's transmission oil cooler is leaking transmission oil all over my car/under my car. My mechanic diagnosed the issue. I took it to VW dealership for another diagnostic only for them to not fix the car after $700 and I was told the car was fixed until I drove it 10 min down the road and the car was smoking and leaking oil everywhere. The car almost caught on fire due to the leak.

- Marietta, GA, USA

problem #31

Jul 252020

Jetta

  • 113,000 miles
When the vehicle downshifts to lower gears the engine stutters and eventually stalls out

- Annapolis, MD, USA

problem #30

Aug 012020

Jetta

  • 68,000 miles
Epc warning light came on suddenly; vehicle throttled down and continued to buck and stall out; loss of power and speed. Very dangerous while in traffic. No specific diagnostic code(s) were saved or triggered. This causes costly and unneeded diagnostics and repairs

- Manchester, NH, USA

problem #29

Jun 122020

Jetta 4-cyl Diesel

  • 36,000 miles
The high pressure fuel pump disintegrated when it was sitting so long in storage. Due to the editions recall VW had. There for the car will loose power and could cause an accident. Unexpectedly. The car was driving on a city street when this happened.

- Atlanta, GA, USA

problem #28

Jan 012019

Jetta

  • 138 miles
Upon arrival at destination key will not come out of ignition, this has happen on 12 occasions. Transmission is leaking around oil ring which may cause it to flow in coolant. Dealership stated recalls are out just not my VIN number. I would like for this VIN to be included, asap.

- Austin, TX, USA

problem #27

Feb 082020

Jetta

  • 40,000 miles
Car engine just died while in drive, usually while slowing down and coming to a stop. When brought in for repair, a fuel engine was replaced. Two weeks later the problem began occurring again. Another part was replaced. Four months later, the problem has returned. The engine starts to shake will in idle with foot on break. And then shuts off.

- Alexandria, VA, USA

problem #26

Dec 182019

Jetta

  • 105,000 miles
Vehicle has another fuel rail issue. This was part of a couple of recalls and the vehicle was "repaired" in the past by VW. However, the fuel rail has failed again and VW will not honor the recalls or pay for the repair. This known defect is a safety hazard and can cause the vehicle to catch on fire. See recalls #24bi which was replaced by #24bl.

- Spring Hill, TN, USA

problem #25

Dec 302019

Jetta

  • 719,974 miles
While driving on the overpass the car cutoff almost hit from behind by a dump truck would not crank back up for 7 minutes. Airbag light on show malfunction of airbag

- La Marque, TX, USA

problem #24

Jun 152019

Jetta

  • 70,000 miles
My vehicle; for months now, has either not started up right away or shut off while driving through city streets and a major freeway. While driving the car loses power but the battery has power. Power steering becomes lost and I have to push the vehicle off the road or freeway. The vehicle has a rough idol when this occurs and becomes unsafe to handle and carefully remove from a busy road.I have taken it in to VW service multiple times and thet cannot fix it. No code comes up on their diagnostic computer and no check engine dash lights illuminate. This issue seems as though it is impossible to fix by the dealership who sold it to me, and self diagnosing is out of my league.

- Phoenix, AZ, USA

problem #23

Oct 312019

Jetta

  • 53,000 miles
After fueling car will not start. Also fuel line appears to be hanging

- Fresno, CA, USA

problem #22

Oct 112019

Jetta

  • miles
Fuel pump replaced. Electrical system failed. Problems started at 54,000 miles. No letter for a recall!

- Boca Raton, FL, USA

problem #21

Oct 112019

Jetta

  • 100,000 miles
Fuel pump needed to be replaced. Electrical system failure.

- Palm Springs, FL, USA

problem #20

Sep 262019

Jetta

  • 124,000 miles
The epc light came on and I pulled to side and turn the car off. When I turned car back on the light was off. Then it came on another time and I notice when trying to accelerate to the car is lagging. So I decided to take to VW dealer in martinez ga and they said I had gotten some bad gas, they added some 44K additive to the tank. I was only using shell gas, so I was told to try another brand that was a top tier gas. I tried citgo and they had the top tier sticker on the tank. The car drove good for a day and a half then the light came on again with also the check engine light and the car started to shake. I have reached out to the dealership online and I got a call from a sales rep, who said she could help assist with purchasing a safer or new car. I don't want to buy another car at this time. I only have 125K miles and the car was running fine. I looked on the internet and I see that this is not a new issue with VW Jetta from 2014 to 2018 and VW has not figured out the fix for it. I was supposed to get a call back from the service advisor and I have not heard from him. So at the present time I am driving and pulling to the side of the road to get the light to turn off. When I get home I try not to go anywhere other that to work and back.

- Blackville, SC, USA

problem #19

Aug 052019

Jetta

  • 70,155 miles
Excessive stalling at intersections, almost hit when making a right turn because the car stalled. Restart the car and works fine, but is getting more frequent.

- Abilene, TX, USA

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