10.0

really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
6 / 0
Average Mileage:
29,036 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #14

Jan 232023

Jetta

  • miles
I'm finding the brake pedal to be extremely hard to depress. This happened overnight, as the car was operating normally; now I'm afraid to move it because I can't brake properly at very low speeds.

- Orlando, FL, USA

problem #13

Feb 112022

Jetta

  • miles
Clockspring on my Jetta broke which disabled horn and cruise control functions. The safety issue is the horn. The clockspring should not fail on any car with barely 50k operating miles on it. The unit has not yet been replaced. The dashboard shows an airbag warning light. No prior symptoms.

- Palm Desert, CA, USA

problem #12

Jan 012021

Jetta

  • miles
The airbag light for the passenger seat indicates that a passenger is not there when there is. It will start blinking randomly, sometimes registering them and sometimes not. This happens while driving or while stationary.

- Oil Trough, AR, USA

problem #11

Oct 222020

Jetta

  • 114,000 miles
As the third car in a 4 car accident, it was the only one where airbags failed to deploy. Additionally it was the most damaged. The front drivers seat broke upon rear impact prior to the car being forced into the vehicle in front of me. I was stopped at the time.

- Newport News, VA, USA

problem #10

May 272020

Jetta 4-cyl Diesel

  • 28,000 miles
Car was traveling approximately 30mph on a Suburban street and was broad sided on the drivers side. The impact area was drivers front tire and the a post. Car was declared total by insurance company. Concern is, the drivers door air bag did not deploy. This impact was strong enough to rip the a post in the middle and buckle it inward. The impact was before the door which should of triggered the airbag. The car that hit mine ripped the outer shell from the door and puncture a large hole in the lower front corner. The arm to protect the driver that is located in the door was also severely damaged. I had a body shop technician look at the air bag sensor which can be seen in the door and there is damage all around the sensor. Why wouldn't the air bag go off with such a hard impact so close to the driver in a small compact car??

- New Freedom, PA, USA

problem #9

Apr 182019

Jetta 4-cyl

  • 30,000 miles
The passenger airbag light stays off and on if I do not keep the seatbelt locked, even with no passenger. Thus occurs while I am driving and assume this is an electrical issue, safety issue, and potential airbag issue. This has been occurring off and on for over a year.

- Santa Fe, NM, USA

problem #8

Sep 162019

Jetta 4-cyl

  • miles
2015 Volkswagen Jetta. Constituent writes requesting for airbag on-off switch.

- Medford, MA, USA

problem #7

Jul 092019

Jetta

  • 43,000 miles
I was is a car accident that totaled my 2015 Jetta tdi. The front end of my car was impacted to the point where the hood blocked my windshield and the engine itself was partially crushed. The airbags did not deploy. I sustained a concussion because my head hit the stearing wheel. This was a three car accident on a highway.

- Merrick, NY, USA

problem #6

Mar 012018

Jetta

  • 42,000 miles
The contact owns a 2015 Volkswagen Jetta. Whether the vehicle was parked or being driven, the passenger air bag warning indicator illuminated when the passenger seat was unoccupied. The vehicle was taken to lakeland Volkswagen (209 S lake parker ave, lakeland, fl 33801, (863) 804-6160) where the cause of the failure was undetermined. The vehicle was not repaired. The manufacturer was notified and informed the contact that the VIN was not included in NHTSA campaign number: 15V672000 (air bags). The approximate failure mileage was 42,000.

- Polk City, FL, USA

problem #5

Sep 052018

Jetta

  • 42,804 miles
My vehicle is displaying the exact defect described in NHTSA recall number 15V627000 for Volkswagen's 2015 Jetta. My vehicle was manufactured in November of 2014, which falls within the recall time frame. However, the manufacture refuses to make repairs because they have not included my car's VIN number in the NHTSA recall. This issue can be observed when the vehicle is in motion, and when it is stationary. It has occurred in situations where the vehicle is on a city street and on a highway as well as turning. I don't know what else to do at this point, I just want my vehicle to be safe. Thank you.

- Polk City, FL, USA

problem #4

Apr 152017

Jetta

  • 29,700 miles
Passenger seat occupancy sensor is poorly designed and anything placed on the seat initiates the sensor and the fasten seatbelt light and gong. Items that cause this condition has been fast food, small dogs, paperwork, a cell phone on a charger, my cd case. I rented an identical vehicle from hertz and this issue did not happen. Looking into the problem online this has been a problem with many owners stretching back to 2011 model years. If the seat sensor senses something on it and there is a wreck both airbags will be deployed further risking the driver to flying debris. Dealer claims this is a normal situation. Since some vehicles are having this problem and other VW products are not I kinda doubt it.

- Tracy, CA, USA

problem #3

Dec 152016

Jetta 4-cyl

  • miles
The airbag light came on. Dealership says the airbag module controller 4M0959339A03A and passenger seat sensor are bad 5C6959340B. Ordered new module, dealership asked for VIN and said there is a service bulletin for part ordered. Maybe something wrong with it they said. The vehicle was in motion with no passengers when airbag light when on indicating malfunction.

- Smithtown, NY, USA

problem #2

Oct 122016

Jetta

  • 36,000 miles
Driving on free way 210 catching on ramp 5 S fre way both front and back left tires exploded on driver side airbags did not deploy at inpact the modgile was defected I was so shoked scared but my sensor was on., ant the heat coming out of the dash board and steering and un sure confusion.

- Sylmar, CA, USA

problem #1

Oct 132016

Jetta

  • 41,000 miles
I had my incedant on the free way, last night, still kind of shooken up. My tires blew on a speed limmit mph ran through pavement defect causing the air bag censor has been triggered witch should of deployed the bags to save me from possible injery my be death, thank god it was ok no one or auto was involved..

- Sylmar, CA, USA