10.0
really awful- Crashes / Fires:
- 1 / 2
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 30,131 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
When driving above 45 mph, at time the EPC light will pop up on the dash and power will be slightly lost to the vehicle. Almost immediately after this happens, the oil light will pop on despite the oil being changed and done on a beyond routine basis. we have brought the vehicle into be serviced at the Volkswagen dealership numerous times and the same thing continues to happen. Recently, when driving on the interstate the EPC light came on and the vehicle stalled in the middle of the interstate. Luckily, no accident was caused but it was a near miss. This has been an issue since purchasing the vehicle and the oil is required to be changed much sooner than necessary. Volkswagen keeps "fixing" it but it continues to happen but we have paid over $3500 in getting it "fixed." The problem seems to occur at random times but most notably when going over 45mph.
- Ocean Springs, MS, USA
I got off work and was on my way to the pharmacy to pick up a very critical medication. When I got to the destination I was not able to turn off my car the key was stuck in the ignition and the car was in running mode I could not turn it. I struggled with it for about 20 minutes and eventually had to leave the car running unattended to go in and and get the medication. Thankfully the car was still there when I returned so I drove it to a mechanic and they were not able to turn it off...there were no warning lights that came on to warn me that this would happen, by this time it was after business hours. I was stranded with a running car and no way to turn it off my only option was to let it run and run out of gas so I drove to a wolkswagen dealership planning on leaving it there overnight and letting it run out of gas. When I got there a sales representative was still on site, he could not turn the car off either the key was stuck. He had to kill the battery in order to get the car to stop running. I feel very indenjured driving this car because I don't know what to expect anymore. It was a very horifing evening. I had to figure out a way home with no warning. This is not safe and the malfunctioning part should be recalled...I have done some research online and there have been other people with the same problem and no warning including one of them to be a coworker of mine who had to pick up her daughter from school and was forced to leave her car unattended with the same problem. I am in very much stress over this while the dealership says they want me to pay over $ 900 hundred dollars to fix the problem. There was no warning light it is a malfunction and there should be a recaall this is not safe. Please help!
- Sacramento , CA, USA
The contact-??s mother owns a 2016 Volkswagen Jetta. The contact stated that while the vehicle was parked outside, the contact-??s mother was notified that the vehicle had caught fire. The contact stated that upon her mother and sister approaching the vehicle, they noticed that the front driver-??s side door was on fire. The contact then stated that her sister used her hand in an attempt to pat the fire away. As a result, the contact-??s sister sustained an injury to her right hand that required medical attention. The fire department was notified, and the fire was extinguished. The fire department determined that the origin of the fire was electrical. A police report was filed. The contact stated that her mother then received recall notification of the NHTSA Campaign Number: 20V648000 (Fuel System, Gasoline). The vehicle was taken to the dealer however, the contact stated that the dealer refused service. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 151,217.
- Plant City, FL, USA
- Evap System, it is available for inspection upon request. - The check engine light will not turn off because of electrical wiring due to a faulty connection with the Evap system. It has been checked and there are no leaks and I have been told by three locations that it is a electrical wiring issue. Since the check engine light will not turn off I can not be notified if there are other issues that may cause a check engine light to turn on and my family's safety is at risk because I do not know if it is only because of a electrical wiring issue. - The problem has been checked by three local auto shops who have all smoked the Evap system but have never found a leak and have each individually told me it is a wiring issue. - It has not been inspected by the manufacturer, police, insurance representatives or others to my knowledge because the car was sold to me by a dealership anything prior to that event I am not aware of. - They first appeared one week and a half from purchase from the dealership. The dealership said it would not fix it because it wasn't in their books. The check engine light turned on when I turned on the car after that time period. I was not driving when it had turned on.
- Lehi, UT, USA
At 52,000 miles check engine light came on, car would not go over 50mph, EPC light came on, lights went out. After having car towed to the dealer, had to have EPC, Turbocharger Boost rod / actuator replaced.
- Temecula , CA, USA
-The front right passenger electrical system that contains the wiring in order for the front headlight and front high beam to function properly suddenly started a short circuit and caused the front passenger light system wiring to catch fire to that part and the parts that surround it. The car is available for inspection at any time. -My safety was put at risk because my vehicle caught fire in a matter of seconds and spread so fast that it was impossible to stop the fire without requesting help of the Miami Gardens Fire Department that arrived on the scene as fast as they could a few minutes later. Other vehicles waiting at the traffic light were also put at risk because of the fire, smoke, and the hazardous wastes that could've possibly led to an explosion from the fire spreading over the whole right side of the engine. -The problem hasn't been reproduced or confirmed by a dealer; however, I do have a police report that states that the Miami Gardens Fire Department confirmed it was an electrical problem that started the fire and the severity of the damage that they believed was a total loss. The vehicle fire was able to be put out once the Miami Dade Fire Rescue got there and managed to stop the fire. The police officer inspected the vehicle once the fire was extinguished and was able to write the police report and gave me the police case #. -There was one warning light on on the driver dashboard that had appeared a week prior to the vehicle catching fire and it was that the front headlight bulb was not working and had to be replaced.
- Cutler Bay, FL, USA
The contact owns a 2016 Volkswagen Jetta. The contact stated while starting the vehicle, there was an abnormal chemical odor entering the cabin of the vehicle. There was no warning light illuminated. The contact took the vehicle to the local dealer however, failure was undetermined. The contact was informed that the air conditioning assembly needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 36,000.
- Hallandale Beach, FL, USA
Upon going to the bank, I was unable to turn the car off or even get the key out of the ignition. I proceeded to drive home only to have the same problem. Unable to turn the car off or get the key out of the ignition. I had totake the car to the dealer and wats infomed that they had to order a part, which is going to cost a large amount of money.
- Midway, GA, USA
My car alarm goes off consistently without any signs of being tampered with. If I touch the fuse box or open my doors the alarm will go off with the car unlocked. While the car is started the alarm will go off. All hours of the night my alarm is going off. It keeps not only my family awake but also my neighbors.
- Fort Hood, TX, USA
My radio in my VW is compromised. The individuals identity themselves as fbi agents and when I speak back to agents I am told, ' I'm not suppose to speak back to agents.' (correct me if I'm wrong) the volume in my car is being adjusted at the confidence of the agents. When the agents put the volume up I can hear lower the speaker, which initiates the volume being raised inside my car. When the volume is lowered inside my car by the agents, it allows the agents to hear what I'm saying inside my car. (my assumption) today I tried adjusting my treble, bass and mid-range volume and was able to but no changes to my system occurred. The same situation is occurring with my apple iphone when I listen to music through air pods via bluetooth and wired pods. I have also been told by the agents 'I should been shot, ' I do find this very alarming and a violation of my U.S. constitutional right.
- Colton, CA, USA
The contact owns a 2016 Volkswagen Jetta. The contact stated the eps, brakes, check engine, TPMS, and front adaptive headlight system warning lights were illuminated. The cruise control was also inoperable. The contact stated while driving 20 mph with the accelerator pedal depressed, the vehicle decelerated independently. The vehicle was taken to an independent mechanic and the contact was informed that the two unknown sensors needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was 70,000.
- Walker, LA, USA
Often it is nearly impossible to turn the key back to turn the engine off; seems to be mechanical failure of the ignition switch. This seems to be a common and pervasive problem with people reporting being unable to turn the engine off for hours. Will have to have this fixed at probably great expense, as it is obviously not safe to have a car idle unattended for long periods of time.
- Old Orchard Beach, ME, USA
June 1, 2019. Horn stopped working while driving, now works intermittently while driving or stationary. By the time I can schedule service from VW the horn starts working again. March 15, 2020. Horn completely stopped working while driving or stationary.
- Buffalo, NY, USA
When driving on the highway vehicle's engine shuts off unexpectedly then brakes and steering won't work properly. No warning lights came on! vehicle did not restart. Called VW roadside assistance and had it towed to South motors VW dealership on South dixie and 179 St. Miami. VW certified technicians can't figure out whats wrong with the car.
- Key Largo, FL, USA
Rear view camera doesn't work all the time show error on the screen ' parkpilot is currently not available' I can't use the camera on reverse the reason to bought it was because had a rear camera!!
- Los Angeles, CA, USA
I bought my car certified preowned from a VW dealership in June with 20,000 miles. Within a month of purchase, accessory lights began illuminating randomly and then switching back off. It is always the same set of lights- ABS, tire pressure, airbag, traction/anti-skid, and steering wheel light all come on at the same time. Now they come on every time I drive and never turn off. I don't notice a difference in the driving, but the lights are worrisome. I also have another issue where occasionally when I accelerate the car fails to "pick up" or accelerate for like 5 seconds, and then it catches and the car continues to run smoothly from then on... but I'm unsure if they're related.
- Boynton Beach, FL, USA
The contact owns a 2016 Volkswagen Jetta. While the contact's daughter was driving 30 mph, multiple warning indicators illuminated. The vehicle was taken to capital Volkswagen (located at 3963 w Tennessee St, tallahassee, fl 32304, (850) 692-5609) where it was diagnosed that the rear passenger sensor needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 34,000. The VIN was not available.
- West Palm Beach, FL, USA
My thing is when I first got the car when the heater was turned on you smell something burning... told the dealership they said it was probably sand getting in the heater...but my co workers noticed it also it went from that to the window not going up and down when you mash the button to not going all the way down...then the A/C not putting out cool air.... the dealership was told about this as well and did ask if a recall was done... none was done they no off. This vehicle was in motion.
- Charleston, SC, USA
The contact owns a 2016 Volkswagen Jetta. When the vehicle was engaged in park and turned off, it rolled away and crashed into two other vehicles. The air bags did not deploy. A police report was not filed. There were no injuries. The contact was concerned because his child and another child were occupying the rear seats when the failure occurred. The contact referenced NHTSA campaign number: 19V615000 (steering, electrical system). The contact called an unknown dealer and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in the recall; however, other 2016 Jettas were included. The failure mileage was approximately 57,000.
- Sedro-Woolley, WA, USA
- Ocean Springs, MS, USA