10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 38,127 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
On three separate occasions, while driving between 65-75mph on the highway with 1/4 to 1/2 full tank of gas, my car began to stutter/hesitate. Immediately the "epc" light came on with the check engine symbol, blinking. All power to the accelerator ceased. I immediately pulled over on each instance, turned the car off and waited 2-5 minutes. After waiting, I successfully re-started the car each time, with the check engine light remaining on. After the first instance, I drove <40mph to a Volkswagen dealer and left my car to be inspected. The conclusion was, "not enough gasoline", despite the tank reading 1/4 full. After that instance, I made a point to never let the gas fall below 1/2 full. On the two other occasions of hesitation/loss of power, the tank fell between 1/4 and 1/2 full. After pulling over, turning the car off, and restarting the car, I immediately drove to a gas station and filled up to a full tank without bringing in for inspection. Keeping the gas tank above 1/2 full, I have not experienced the issue. When the gas falls below 1/2 a tank, it has occurred while highway driving.
- Austin, TX, USA
Vehicle was purchased with check engine light on, returned to dealership and was told it was the gas cap. The vehicle was stalling after that. Vehicle stalled while driving on parkway, all of the dash lights came on and the ability to brake and steer was gone causing an accident. Airbags did not deploy on the front end collision. Vehicle had 1100 miles on
- Clinton, IA, USA
I needed to make a left hand turn from a street into a complex, was still moving at approximately 25mph and when I went to apply the brakes, the vehicle was not slowing or stopping. As I continued trying to make the turn, the vehicle did not slow down until I hit the curb and later the wall where I came to a stop.
- Phoenix, AZ, USA
The contact owns a 2017 Volkswagen Jetta. The contact stated that the vehicle wheels seized which resulted in the vehicle hitting the side walk while being operated approximately 20 mph. The failure occurred without warning. The vehicle was towed to a salvage yard and the vehicle was deemed operable. A police report was filed. The vehicle was towed to mikes auto body where they were informed of NHTSA campaign number: 17V070000 (engine and engine). The dealer was not contacted for the vehicle to be diagnosed. The manufacturer was notified of the failure. The contact referenced NHTSA campaign 17V070000 (engine and engine cooling) however the contact was informed that there vehicles VIN was not involved in the recall. The manufacturer was told to contact the NHTSA to get their VIN added to the campaign. The driver that operated the vehicle suffered from a head injury no medical attention was required. The failure mileage was approximately 5,000.
- Taunton, MA, USA
- Salinas, CA, USA