4.0
definitely annoying- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 29,413 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
2017 VW Jetta sel was purchased new 11/02/ 2017. From the start, the hankook kntrol M&S 224/45/R17 tires provided very poor control in wet or even light snow driving conditions, in spite of good alignment and wheel balance. By 22,000 miles(07/2020) the tires had become extremely noisy, with a thump, thump noise at low speeds. The dealership where I purchased the vehicle from, did a complete vehicle check in August of 2020, indicated no problem with the vehicle itself and placed the blame on the tires, of which they have no responsibility. Hankook corporate said they have no responsibility, in spite of tires still being within warranty. Reading numerous consumer reviews showed that my problem and safety concerns are shared by many who have oem habkooks. This includes Toyota and Honda owners, for example. My concern is that beyond the 'noise'issue, there is a safety issue. Of the 150 + reviews, a common concern was not just poor performance and very short treadwear life, but a very real safety concern. The safety concern, above all, needs to be investigated by your Agency. Thank you
- Sycamore, IL, USA
Vehicle consistently pulling to right while driving at any speed on any surface street.. increases at acceleration. Aligned X 4 in 2018, tires balanced, rotated, still same pull. Purchased 4 new Michelin tires on 11/5/2018. Vehicle still pulls to right. Vehicle has been in and out of Volkswagen service department. Vehicle at VW service 11/16/2018. There solution is aligning vehicle out of specs to compensate for right pull. When vehicle needs future alignment, my concern is vehicle will start to pull again. Service department should inspect front wheel drive components. Vehicle still under factory warranty and I am paying for portions of unsuccessful "repairs, " and enterprise rental car. First dealership service department altered date I brought vehicle in as it is different from date listed on loaner vehicle contract. Same dealership, as confirmed buy second dealership, returned my vehicle as "repaired" with out of alignment printout and clearly not repaired. Neither dealership has, or is, taking the time to properly inspect vehicle to determine cause of consistent right pull.
- Las Vegas, NV, USA
Bridgestone ecopia 205/55R16 tire on front left hand side has a bulge in the sidewall. Vehicle is a 2017 VW Jetta SE with 9653 miles. Tire is original. I have no recollection of any event that could have caused damage to this tire.
- Raleigh, NC, USA
- Allenstown, NH, USA