really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
6,304 miles

About These NHTSA Complaints:

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problem #6

Apr 142019


  • 7,000 miles
Since day one car is shaking like a boat, when I drive it on a highway making it not stable. Brakes squeak and I see signs on the brake disk.I am with the original brakes. Car is shutting down when I park. When I switch again to drive, it is completely off from itself, key is inside and I have to turn the key off and then start the car again. Air condition is not working properly VW said they have better 8 zones air condition. I had oil lamp around 5000-6000 miles they said that the car should not have problems till 10 000 miles. I have problems accelerating, I am loosing power. I have grinding scraping noise from the transmission. Also transmission jumps when I drive, slow response. The engine is giving me lag when I am at traffic light, vibration and shaking. I make multiple calls to the dealership and Volkswagen group of America to tow and fix my car that I leased. I explain that the car is not safe. I have been involved in multiple accidents. I am not feeling safe operating this vehicle. It's been more than half year and not one problem is fixed.

- Miami, FL, USA

problem #5

Oct 192019


  • 24,500 miles
Ive had the car about two or three weeks. The key struggles to turn when in the ignition, even when I have my foot on the brake. Sometimes it turns on just fine and sometimes the key absolutely refuses to turn when in the ignition switch. Its as if im putting the wrong key in there but I only have one VW so this is for sure the right key. The car squeaks extremely loud. Its a really loud screeching sound and it only happens when I reverse. Both things only happen every one out of 10 times or so.

- Haltom, TX, USA

problem #4

Oct 062019


  • 200 miles
When vehicle reaches 30-40mph, there is a loud rattle sound on the driver side of the vehicle. Sounds as if pipes are loose under the hood or under the car. The rattle sound happens during acceleration randomly at any speed. The sound is reduced when in sport mode and does not make rattle from 0 to 30-40mph, but does make the rattle sound during acceleration. During my research I've noticed there are a ton of my same model vehicle that are having the same issue. I took the car to the dealer two weeks after my purchase to have if checked out, the mechanic brushed me off and said it was normal. My brand new car should not should like pipes are loose and rattle during acceleration. Its really embarrassing and I hope this does not cause a safety issue in the future.

- Dallas, TX, USA

problem #3

Jul 162019


  • miles
Brakes are making a pulsating sound from when it was at 20000 miles, have been issues with the car from day 3 of owning it. Volkswagen refused to take the car back saying thats not a valid complaint.. engine makes a rumbling or a grinding sound when it is at 35-40mph ! car looses tire pressure every week. When going throught even a minor pothole it feels as if the struts were rammed on the road !! insufficient lighting ! drives almost like a bull ! feels like its just dragging itself.... awful to the core ! seat frame has been changed once before in 3 months 2days of owning my car and it has started to shake again but was ignored by the dealership! and all these things happen when on highway and city! car makes vibrating sounds but ignored by thw dealership

- Dracut, MA, USA

problem #2

Apr 032019


  • 100 miles
I just purchased a 2019 Jetta R line and since day one I have a grinding noise coming from the transfer case or the transmission. It's always there at around 50km/per hour for about 2 sec. Like many others said it doesn't feel right for me. I hope VW will take action and do something about it. On top of that I lost all my radio presets and the screen has started to freeze. I also notice a knocking sound in the rear suspension over normal bumps.

- Gatineau, NJ, USA

problem #1

Dec 052018


  • 6,027 miles
The vehicle suspension harness system was damaged by VW roadside assistance's contracted tow company.

- Jacumba, CA, USA