7.8

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
5,617 miles

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problem #3

Jan 062020

Jetta

  • 2,050 miles
On 9/6/2019 I bought 2019 VW Jetta 1.4 T R-line tsi 16 valve DOHC turbo 4 cylinder w/direct fuel injection. Had it back to the dealership the first week complaining about the grinding and growling noises under 40 mph range while driving in city traffic. I was told by another dealership it is normal for 8 speed transmissions. Also said the only way stop the noise is to drive it in sport mod, not good with gas consuption but you won't hear it. While making a U turn and coming out of a drive way into city traffic, it has unpredictable acceleration which really shocked me. I left rubber and the wheels made a loud sound on the pavement. It larched twice and I do not trust this car.

- West Palm Beach, FL, USA

problem #2

Apr 042019

Jetta

  • 8,800 miles
I haven't received any notice from the manufacturer on recall 19V188 - rear axle coil springs. I was made aware of the recall via the local news station and was directed to the NHTSA website, where I looked up the VIN on my car and confirmed the recall. I immediately contacted my local dealership mechanic and was informed I would receive a call back with if they had the part and when it could be replaced. 4 days later (today) I get the call and was told that the parts are on back order. This upset me because it is a serious replacement. I drive 500 miles to work on the interstate a week! this is a brand new car, only 6 months old, with a $450 a month price tag (the whole priority for life). I contacted the dealership where the car was brought and was told that cars get recalls all the time and that this wasn't a big deal. Though there was nothing they could do until they could get the parts. This is a serious highway risk and awful customer service, from a manufacturer that claims to always have your back!!!!!!! I could have been better off with a used vehicle. I'm guessing the manufacturer is ok with unsafe vehicles being out on the roadway. If these springs break and I get in an accident, you can be sure that I will contact a lawyer.

- St Stephens Church, VA, USA

problem #1

Mar 032019

Jetta

  • 6,000 miles
The wheels fill with snow on the inside and when you go to drive the car it is so unbalanced you can only go 30-40mph. First time drove it to the dealer and they said it was because it sticks on the backside/inside and had to be sprayed out with hot water. That worked for awhile, now trying to drive it today it is happening again. Very unsafe, don┐T know when it will happen. Minnesota has lots of snow and the only remedy is to find a self service car wash. It isn┐T the wheel wells, it is the underside of the car. This is a big safety concern, not to mention the inability to use my car. Too cold today, car wash not opened in below zero weather!

- Lino Lakes, MN, USA