The contact owns a 2019 Volkswagen Jetta. The contact stated that after the vehicle was taken to the dealer for a software update; after the software update was performed, the HVAC system failed to operate as designed. The contact stated that the heater would temporarily operate to a set temperature and then the system would then become inoperable. The contact was concerned about the extremely conditions and driving the vehicle without heat. The vehicle was taken to the dealer however, the mechanic was unable to retrieve a fault code. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 40,000. The contact stated the vehicle was taken to 2 dealers and repairs were not made on the vehicle. Also, the car failed the admissions test and will not operate correctly under cold weather conditions.

- Flippin, AR, USA

The contact owns a 2019 Volkswagen Jetta. The contact stated that the front windshield defogger failed to defog the windshield and the coolant level never reached normal operating temperature. The contact took the vehicle to bill jacobs Volkswagen (2211 Aurora ave, naperville, il 60540) however, the failure was not diagnosed. The dealer acknowledge that there was an issue with the vehicle. The manufacturer was contacted and a case was opened. The approximate failure mileage was 10,000.

- Newark, IL, USA