10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
3,525 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #6

Jul 062024

Jetta

  • miles
My brakes have always sounded weird to me. But the dealer and my mechanic assured me that they were fine. On Saturday 7/6/24, I noticed a horrible grinding noise. I took it to my mechanic and was told that due to a faulty brake caliper the passenger side front inner brake pad has gone metal to metal. I can see that there is a recall on the calipers for 2020 VW Jetta but it doesn't show up for my VIN #. I am having to pay $541.07 and feel that if this is a recall I shouldn't have to pay.

- Chino, CA, USA

problem #5

Jul 072023

Jetta

  • miles
MY SUNROOF WAS EXPODED during I drive to home.

- Las Vegas, NV, USA

problem #4

Mar 102022

Jetta

  • miles
When I was driving my engine randomly increased rpms and i was forced to apply the brake. Regarding my brakes, my brakes make a clicking noise and sometimes have decreased braking performance at times which is a serious safety concern.

- Falls Church, VA, USA

problem #3

Apr 102021

Jetta

  • 14,000 miles
Vehicle was stationary in parking spot and upon ignition began revving uncontrollably and threw up error codes "engine speed max. 4000 RPM" and "start-stop system error", along with epc and engine lights. The brake was also depressed. Upon putting into reverse the parking brake was automatically engaged while the engine continued to rev. Soon after, engine would sputter but not turn over with the same error codes on display.

- San Antonio, TX, USA

problem #2

Jul 092020

Jetta

  • 4,950 miles
2 separate incidents involving the epc. One was about 10 day's ago, July 9th getting on the freeway in houston. Car threw up numerous error codes, it automatically slammed on the brakes upon entering the middle lane of the freeway, gave an epc error code, transmission error code, and start/stop error code. I got it to the nearest dealership, montroad Volkswagen off I-45. They claim they could find nothing wrong after sitting on it for 24 hours & sent me on my way. Fast forward to last night, now 10 day's later, July 19th, coming back home from dallas, a nearly 600 mile round trip & another epc code code comes up & says fault: Electronic parking brake when I went to park the car & head inside. Now I've only had this car a month, it shouldn't have all these kinds of issues & it deeply concerns me.

- Copperas Cove, TX, USA

problem #1

Jun 262020

Jetta 4-cyl

  • 2,200 miles
My car rolled into a wall on the other side of a parking lot while I was inside the opposite building. There is no alert/indicator/notification that the E-brake is engaged. There are alerts for the seat belt, air bag, truck/door opened, low gas, lights, etc. There is even a notification on the screen to remind me to grab my phone after I turn off the car and open the door. But for the E-brake, which is a two-step process that requires discrete pauses by the driver, there is nothing.this is a serious design flaw, that could result in a car rolling and injuring someone. I urge you not to wait for critical moments as in the past for auto alerts to be installed in cars, but to act now. I request all auto manufactures, VW and otherwise, that have E-brakes, create an alert that notifies the driver the car is off and the E-brake is not engaged, recall those cars, and update the computer. And if there isn't room, I suggest deleting the notification to not forget one's phone.

- Oro Valley, AZ, USA