hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
51,427 miles

About These NHTSA Complaints:

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problem #8

Jun 182019

Jetta Hybrid

  • 77,342 miles
I drove home from work and the car was perfectly fine. I pulled into my garage parked and turned the car off. The next morning I got into my car to go to work. I started the vehicle and put it in reverse and the vehicle did not move after I let off the brake. So I shifted the car back into park and as soon as I let off the brake the vehicle violently jerked forward and then the entire car and electrical system shut off.

- Covina, CA, USA

problem #7

Mar 262018

Jetta Hybrid

  • 112,000 miles
During driving conditions the vehicle stalls then speeds up almost causing a crash into the car ahead of me. Sometimes when braking, the vehicle surges while my foot is on the brake. The VW dealer diagnosed it as corrosion of the control module within the gearbox. This was the exact problem the car was recalled for under VW recall number 34F6/4V in November 2013. The car was brought in in Dec. 2013 per the recall to change the gearbox oil but only had a 12 month warranty. Now, the corrosion caused the same problem that the recall tried to prevent. The recall did not correct the problem. The cost to fix is $8500! since it outside the warranty period, VW will not pay. This is a clear safety issue that VW needs to correct. The recall fix of changing the type of gearbox oil did not stop the corrosion which damaged the control module.

- Grass Valley, CA, USA

problem #6

Dec 222017

Jetta Hybrid

  • miles
The hybrid system drive has failed, fuel door actuator part that was recommended is incorrect in their system. I think they have difficult issues with reading my VIN because my car actually has numerous recalls but aren't seen. Emission repairs have been done and not resolved. After those repairs by VW dealership under warranty, the hybrid system failed and now does not engage the electric motor

- Los Angeles, CA, USA

problem #5

Oct 282016

Jetta Hybrid

  • miles
2013 VW Jetta hybrid the vechiles felt like it was cutting in and out at ever stop and jerked us back and forth alittle.. after returning to North coast automall of akron. They said that was normal that all hybrids did that.. so yes I was excited haven't had a new car in along time. After willing and dealing with banks they said we need $1500 down and you must buy this extended warranty or all bets off. Not trying to fight with anyone at the time my girl was upset and didn't want to pay another 2500 for this warranty that we told fixed anything on this car.. after finally just saying screw it guess you never know what kind of problems may come. So they promised me a new tire and gave me a platinum extended warranty packet sent us on are way. Also include was the vechiles had light damage to it nothing major..., so after driving the car for a couple days notice serious staking like and jerky bad.. so took it back to deal to get tire put on and vechiles checked went to mall across street to come back to we can't get ur car running it just won't start.. so after leaving in a lender car let me remind you the car I just got 3 days before.. so dave walters VW dealership calls and say need a mechtronic unit.... so at 63000 miles they said looks like it's going be about 3,000 to fixs.. only 3,000 miles out of powertrain warranty VW Corp.. tells me powell we can't help you this matter has been resolved years ago.. so after fighting with VW and ncoast I pretty much was so after months of fighting back and forth summer hits.. no A/C and VW of brunswick tells me $500 and well fix the A/C and get your extended warranty to fixed the tranny.. so after days of a loaner again I'm back at square well your extended warranty doesn't after months and months of getting pushed around bye lairs, fraud, false info and sold a false extended warranty and VW Corp that doesn't want

- East Sparta, OH, USA

problem #4

May 112016

Jetta Hybrid

  • 58,775 miles
I'm really frustrated here with Volkswagen it seems like every since the beginning of the year January the car's been in the shop more than I've been at the doctor. At first it was the water pump for the turbo they had to be replaced then two weeks after I got that repaired it was the brake sensor then a week after that it was the vacuum pump for the brakes, and the work doesn't stop from there it seems like from there I had to get a repair kit it's a seal that goes between the transmission and the engine including the dual clutch for the hybrid and engine transmission. As of today May 13th 2016 I was just told that Volkswagen is going ahead and replace the entire complete transmission because the same error code came up from the last repairs that were done there's been roughly around $12,000 repairs either paid by the insurance extended warranty or Volkswagen. I've paid out of pocket roughly around $500 plus rental insurance that I had to get because of get another car to move around. I have filed several complaints with Volkswagen of America to have the car replaced buy them and they continue to deny left and right saying that I should be going through the warranty repairs. It seems like no matter what repairs are done to have the transmission repaired and 4000 miles later the same problem occurs there's definitely a safety concern there in the safety concern is that I can't drive far enough or take a small little vacation with the family without having some type of concerned if my vehicles in it died in the middle of the road.

- Chicago, IL, USA

problem #3

Mar 172016

Jetta Hybrid

  • 70,000 miles
We own a VW Jetta hybrid have approx. 70K miles. VW has advised we need to replace a mechatron unit to the cost of approx. $2000. Have been reading that there are massive issues with this part and that this should be a recall. Please advise.

- Wantagh, NY, USA

problem #2

Jan 062015

Jetta Hybrid

  • 73,000 miles
I was driving on a 2 lane street when the check hybrid flashed on my dash. The car still continued to drive normal on engine power but would no longer switch into hybrid mode. I took the car to the dealer the next day and was told that the clutch that switches the electric motor to the transmission was bad and the whole transmission needed to be replaced. I found that odd because the transmission ran fine when running on the gas engine only. The dealer also stated that the repair would not be under warranty because my car has 73000 miles and the powertrain coverage ends at 60000. I stated that I thought it should be covered under the hybrid warranty which is 100000 miles. Also because it was the check hybrid warning light that came on and not the check engine. To no avail the dealer would not budge. The car is at the waiting on a new transmission to arrive. I find the whole situation ironic that the whole transmission needed to be replace and it is not covered given the recall that was issued about the contaminated transmission fluid. (recall was done) and the fact that I received a letter from Volkswagen with updated maintenance information about the transmission fluid and filter change intervals just 4 weeks before the problem occurred.

- Selden, NY, USA

problem #1

Oct 292015

Jetta Hybrid

  • 20,301 miles
At 45 miles per hour on a four lane street the engine turned off. The car continued to function on lithium ion battery with epc and battery icons lit, until the charge went to zero and all electrical functions including gauges ceased. The car was dead but rolling. I had a quarter mile with no traffic in front of me to stop, luckily I did 15 feet before a red light at an intersection. After missing two lights I was able to restart and drive with diminished performance (little power) to my dealership that was 1 mile away. This is not how my service invoice was written up. In writing they put "stalled at light". I am attaching an email from the service manager stating that no problems could be found.

- Sewell, NJ, USA