The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated while driving at an undisclosed speed, the vehicle failed to accelerate as needed. Additionally, the transmission failed to shift gear while the RPM was revving. No warning light was illuminated. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 19V866000 (Power Train) however, the VIN was not included in the recall. The failure mileage was approximately 108,000.

- Hackettstown, NJ, USA

The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated the vehicle failed to start while parked in a parking lot. The vehicle was left at the parking lot overnight and the following day the contact was able to start the vehicle; however, while driving to the residence the vehicle stalled. The contact stated that after 30 minutes she was able to restart the vehicle and continued driving to the residence. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the transmission to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 130,000.

- Rome, PA, USA

The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated while driving 65 MPH, the vehicle inadvertently stopped with the Hybrid Propulsion System failure warning light illuminated. The contact pulled over and turned off and restarted the vehicle, and the vehicle turned off immediately. The vehicle was towed the dealer to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that the vehicle was not included in a recall pertaining to the failure. The failure mileage was 130,000.

- Takoma, WA, USA

The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated while driving 50 MPH, the transmission inadvertently shifted to neutral(N). The contact pulled over, turned off and restarted the vehicle several times before the vehicle operated normally. The contact was able to drive home safely. The contact stated that the failure recurred while driving 20 MPH. The vehicle was towed to the dealer to be diagnosed. The mechanic stated that the electronic gearbox mechatronic unit failed causing fuel to leak into the transmission. The electronic gearbox mechatronic unit and the transmission was replaced. The manufacturer was contacted and informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 19V866000 (Power Train); however, the manufacturer stated that the VIN was not included in the recall. The failure mileage was 99,500.

- Grand Ledge, MI, USA

The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated while driving 40-45 MPH, the transmission warning light illuminated, and the vehicle began to stall. The contact veered to the side of the roadway and restarted the vehicle. The contact stated that the failure reoccurred that same day while driving. The vehicle was taken to the dealer who diagnosed that the mechatronic was leaking out of the front seal causing loss of pressure build-up, and the transmission failure. The dealer informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 19V866000 (Power Train) because the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The vehicle was repaired. The failure mileage was 107,000. Consumer asking for reimbursement for repairs.

- Waldorf, MD, USA

The contact owns a 2014 Volkswagen Jetta hybrid. The contact stated that upon placing the vehicle into the reverse, the vehicle stalled with the check engine warning light illuminated. Due to the failure, the contact had the vehicle towed to medford Volkswagen (4606 grumman dr, medford, or 97504) where they diagnosed the vehicle with a defective shift lever. The manufacturer was notified of the failure and informed the contact that they would investigate if the vehicle should be included in NHTSA campaign number: 19V866000 (power train). The contact had not heard back from the manufacturer about the decision. The contact then towed the vehicle to an independent mechanic where they replaced the clutch, the transmission, cam shaft, and several unknown sensors. The vehicle was repaired. The failure mileage was approximately 73,000.

- Central Point, OR, USA

Before 60,000 miles car began to buck when accelerating and decelerating, by the time I brought it in for service it was 240 miles over warranty so they would not repair it. I was told clutch 1 and 2 reached there tolerance levels. When it first started happening, it did not appear to be anything, no indicator lights or warnings appeared on dash. It did not happen all the time and did not occur when maintaining speed.

- Lake Grove, NY, USA

The car developed some hesitancy when shifting from electric to gas. The dealer said it wasn't "throwing codes" so it was fine. Two days later I was making a uturn on a 40 mph street and the drive died - engine/motor working, no forward motion, with cars coming at me. I was able to drift into a parking lot. The dealership replaced the mechatronic (the same problem they had a recall for other VIN, not mine.) one year later, I was driving out of a neighborhood street from a stop sign, and when I took my foot off of the gas it drifted backwards, which it normally will not do. When I put my foot on the gas - no forward motion. There was no one behind me, so I tried putting it in park then drive - no joy. Then I turned the car all of the way off, waited three minutes, then turned it back on - it worked. I drove it straight to the dealership. "it's not throwing any codes." They have had it for two weeks and can't reproduce the problem, and meanwhile I have no car. They say the car is "operating as designed, " and I think that's the problem. "as designed" means "with risk of catastrophic failure at any given moment." I contacted VW usa - they assigned me a customer care rep. They can't do anything except interface with the service people at the dealership. I addressed the design and safety issue with the customer care rep, and they said they rely on the service depts at the dealerships. I'm concerned that no one is looking at the big picture here. This car is not safe, and the main reason this hasn't become a big issue is because not many of them were sold. They stopped making them after two years - wise decision.

- Tucson, AZ, USA

2014 Jetta hybrid doesn't accelerate past 25-30 mph causing a high rev and in this case a jerk foward if the turbo was activated causing a collision with a Chevy Tahoe the SUVS towing wrench to crumple our hood and more damage to front end of our vehicle on other days before the accident our vehicle would put off the sthe overwhelming smell of transmission fluid almost as if a skunk was under our car

- San Gabriel, CA, USA

The contact owns a 2014 Volkswagen Jetta hybrid. While driving 55 mph, the vehicle inadvertently shifted gears and jerked. The vehicle was taken to stone mountain Volkswagen (3500 stone mountain hwy, snellville, ga 30078) where it was diagnosed that the transmission and the hybrid (E machine) failed. The contact stated that the dealer was to contact the manufacturer to verify if the repairs would be covered under the warranty. The contact did not notify the manufacturer. The failure mileage was 64,532.

- Florence, SC, USA

The braking ability varies depending if the battery is being charged or not. The pressure applied to the brake pedal depends on the battery charge and not the pressure on the pedal. Engine fails to engage on a steep slope causing the vehicle to roll backwards. This happens frequently when the engine is cold. The engine will not warm up to operating temperature if the hybrid motor is engaged

- Bremerton, WA, USA