I was on the road with my 4 year old grandson in traffic when the vehicle Glow Plug LIght begins to flash. The vehicle then began to stall. I immediately pulled off to the side of the road (ex-Police Officer) for safety purposes and shut the engine off. In checking the Manual there was no mention that I could not attempt to re-start so I attempted == NOTHING. Engine turned over but would not start. I had it towed to my trustworthy mechanic and was told there were fine metal particles throughout the fuel system and the entire system would have to be replaced which would cost approximately $4-5K. My mechanic made a few calls and I was told VW stated they "might" pay for a portion of it.

In speaking with VW they are claiming that "YOU PUT GAS IN THE ENGINE" so they are REFUSING to cover ANYTHING. Really?! Dishonest Dealership!!

GLOW PLUG REPLACED ON 11/11/14 AT A COST OF $365.00, MILEAGE 37,470. ON 2/4/15 THE ENGINE LIGHT CAME ON AGAIN WITH NEW MILEAGE OF 39,675. I TOOK THE CAR TO THE VW DEALER IN MEDFORD, OR AND I WAS TOLD IT WAS ANOTHER GLOW PLUG ISSUE. THIS TIME THE SERVICE DEPT. SUGGESTED I REPLACE THE REMAINING 3 GLOW PLUGS AT AN ADDITIONAL COST OF $580.00.

THE CAR WAS DRIVEN 2,205 MILES SINCE THE ONE GLOW PLUG REPLACEMENT. I ASKED THE SERVICE REP IF I REPLACED THE ADDITIONAL PLUGS WHAT IS THE GUARANTEE THIS WOULD NOT HAPPEN AGAIN IN THE NEAR FUTURE. HE SAID HE DID NOT KNOW.

I AM VERY CAREFUL WHERE I GET DIESEL DUE TO THE CLEAN DIESEL ENGINE. I FEEL THE OPERATION AND REPAIR COST IS EXCESSIVE AND I NO LONGER FEEL COMFORTABLE DRIVING THE CAR. AT THIS TIME I HAVE NOT HAD THE PLUGS REPLACED.