10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 57,000 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owned a 2012 Volkswagen jetta. The contact stated that after her boyfriend had driven the vehicle and parked it in her driveway; her boyfriend informed her that the vehicle was on fire. The authorities were called and the fire department arrived on the scene and extinguished the fire. There were no active warning lights illuminated on the vehicle prior to the failure. A fire report and police report were filed, no injuries were reported. Due to the fire, the vehicle was towed by insurance to an insurance auto auction where the vehicle had been deemed destroyed. The manufacturer was notified of the failure and informed her that there were no recalls on the vehicle; they offered no further assistance. The failure mileage was approximately 81,000.
- Niagara Falls, NY, USA
4/5/16 4:30pm, vehicle would not shut off. Brought to Volkswagen dealers who diagnosed vehicle with an ignition lock cylinder housing issue. The vehicle did not stall or fail in that sense, but it is still distressing to have a fault on the ignition switch.
- Bixby, OK, USA
- Julian, CA, USA