10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 89,525 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2013 Volkswagen Jetta Sportwagen. The contact stated while driving approximately 55 MPH, the vehicle began to hesitate with the check engine warning light illuminated. The contact drove the vehicle to an auto parts store that used a handheld scanner and determined that the vehicle needed to be taken to a dealer due to engine failure. The contact stated that the engine failure was intermittent at first but had become recurring and at various speeds. Additionally, the vehicle started to have electrical issues and a failure with the catalytic converter. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that cylinder #1 glow plug, and several relays needed to be replaced. The vehicle had been repaired; however, the check engine warning light returned. The vehicle was taken to the same dealer who diagnosed the vehicle and determined that the failures were related to Service Campaign Numbers: 24CV and 23U3 Emissions Modifications (Engine and Engine Cooling). The contact was advised that the vehicle was no longer covered under warranty. The manufacturer had been informed of the failure. The failure mileage was approximately 136,000.
- Shelby, AL, USA
On a cold morning, I started my car by turning the key in the ignition, then locked the doors manually from the exterior with another key, in order to allow the car to warm up and defrost before the commute to work. When I returned 10 minutes later, the car was emitting gray smoke from the hood, and upon opening the driver's door, I discovered that the entire cabin of the vehicle was filled with gray smoke as well. I reached in and removed the key from the ignition, then left the vehicle with the driver door open to allow the smoke to air out. Once the smoke cleared, I was able to see that the dash near the driver's seat had completely melted, the ceiling had burned, the windshield had shattered, and several other dashboard components were melted and/or missing. I never witnessed flame, and I contacted 911 immediately to have police and/or fire dispatched to my home to ensure the situation was resolved. A single officer arrived and advised that with no indication of criminality, I need only contact my insurance agent, which I did.
- Columbus, IN, USA
Engine won't turn off. Car is in park, I try turning the engine off to exit the vehicle, key comes out but the engine is still running.
- Fort Mill, SC, USA
- Shelby, AL, USA