10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
3,892 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #4

Sep 212023

Jetta SportWagen

  • miles
While driving on a major highway at approximately 65 mph, my car completely shut off. The steering wheel froze, all the lights on the dashboard started blinking and the car's engine completely shut down. The wheel locked as I was able to steer to the median. I got out of the car and another car behind me immediately crashed into my stopped car, totaling it.

- Williamsburg, VA, USA

problem #3

Apr 032023

Jetta SportWagen

  • miles
Took normal turn down road, heard clicking noise. Airbag light on dash came on immediately along with loss of function of steering wheel buttons. No warning lamps prior to failure. No issues prior to failure. Vehicle has been inspected by Volkswagen dealer and claimed clock spring needed replacement.

- Chelsea, MI, USA

problem #2

Nov 012022

Jetta SportWagen

  • miles
Wipers stopped working replaced motor and still nothing. I have spoken to other VW owners and they have stated they have had the same problem.

- Monterey , TN, USA

problem #1

Jul 272016

Jetta SportWagen

  • 15,567 miles
When I started the car the HVAC blower motor would not work. The dealer found that the motor had shorted out and instead of blowing the fuse and deactivating the blower motor and motor circuit, the blower fuse melted, the fuse box melted, and the connector was also melted. This car is primarily used for short trips and was taken to the dealer shortly after the motor stopped working, if I had been on a long trip or ignored the problem I believe this short circuit would have resulted in a fire under my dashboard. Why didn't the fuse blow and what's the point of having a fuse in the circuit if a shorted motor causes the fuse box and fuse to melt, and not blow the fuse and isolate the shorted circuit? this design is a disaster waiting to happen. I did not notice any smoke or smell of melting plastic before the motor stopped working. I've attached the repair work order, the repair was completed under new car warranty at no cost to me.

- Torrance, CA, USA