10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I bought my 2000 Volkswagen Passat from Georgia auto square in athens, ga. It was brand new with no miles. I have had all service requirements & recommendations done at this dealer. My car hesitates & loses power when trying to pass other cars on two lane roads, accelerating onto the expressway or accelerating while on the expressway. I have taken my car to the dealer one hour away six to seven times over a year (not including the times it was in for routine maintenance). They have kept my car over 50 days trying to find the problem, which they claim, is a wet air filter. They told once that they had to remove the snow guard, which worked with other cars experiencing this problem (obviously I am not the only one). This seems bizarre since it doesn't appear to be weather related. How does water get into an air filter (if that in fact is the problem) and why after all this time haven't they been able remedy it? I have had numerous close calls involving my family & other drivers unfortunate enough to be near me during these power failures. Being in several life threatening situations after being assured that my car was fixed, their service manager apologized for "my inconvenience". three weeks ago while driving to a funeral, my car stalled while merging at I-985 & I-85. After suddenly losing power & terrifying me and the driver behind me, who saw that I experiencing trouble, the car finally started jerking, let out a billow of smoke & finally (and thankfully) caught & drove on. I have been forced to drive a Nissan with 240,000 miles on it while I pay for a Volkswagen with a little over 40,000 miles, which once again sits at the dealer's. this time he has had it for over a week (test driving, yet again) the car I am paying for. He has admitted previous times experiencing the exact problems I reported while driving the vehicle. Yet, the dealer and the Volkswagen rep continue to exercise reckless disregard for my life, my family's lives, and others on the road.
- Gainesville, GA, USA
Consumer stated the vehicle hesitated during start up in cold weather, and also there was a rough start at times, also the water pump seized, causing the timing belt and the hydraulic tensioner to be damaged.
- Auburn Township, OH, USA
The engine starts to stall when you accelerate at higher speeds. Every time taken to the dealer, he says the air filter is soaked w/water. He has no explaination. Finally admitted that there are "several" cars throughout the country w/this problem. His last solution (from VW) was to remove the snow grill (which makes no sense & did not correct the problem). It is terrifying to try & pass a car on a 2 lane road or in the middle of a 5 lane expressway & have your car start to stall. The airbag default light has also come on twice. Please help.
- Clermont, GA, USA
Vehicle has stalled numerous times at any speed. Vehicle taken to dealer every time vehicle stalled, could not remedy problem.
- Charleston, SC, USA
No summary listed for above vehicle.
- Virginia Beach, VA, USA
The engine uses too much oil prior to the recommended regular service changes, the vehicle has had 3 oil changes. Nlm
- Apo, 00, USA
Deadly fault at low mph, low RPM, emergency or lane change situation! no safety defect listed.
- Flanders, NJ, USA
No summary listed for above vehicle.
- Montgomery Village, MD, USA
The problem resulted in engine shut down without warning. Potential for catastrophic failure. Technicians worked for nearly two weeks - problem not resolved.
- Ellicott City, MD, USA
Consumer states vehicle shakes when idle at a light, consumer states vehicle has been in for service many times and the problem contiues to exist, possibly engine related.
- Alexandria, VA, USA
While traveling engine check indicator would flash, and soon after vehicle would stall. Dealer has been notifed.
- Oakland, CA, USA
Vehicle failed to start.
- Sumter, SC, USA
Car wouldn't start. When brought to the dealership, we were told that there was a design defect in the V6 model Passat engines. They are not properly burning any of the U>S> available gasolines, which is causing a carbon build-up on the valves. This will be an ongoing problem with the vehicle. Their solution is to adjust the engine so it burns hotter and this might allieviate the problem. They are also supplying dealers with a machine to clean the carbon off the valves, but these machines are not available at this time.
- Manlius, NY, USA
Vehicle stalled and died while driving. Vehicle is currently at the dealership awaiting parts.
- Aventura, FL, USA
- Silver Spring, MD, USA