10.0
really awful- Crashes / Fires:
- 0 / 2
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 42,164 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Vehicle died while driving on 45 mph road. Starter and engine turn, but would not run. Advised dealer that this happened 1 year ago and engine fuse and horn fuse had to be replaced. No codes were in the computer. Dealer replaced fuse S232 and car started. During road test, car died again. Fuse S232 blew again and dealer found ECM and harness melted and was smoking. Dealer replaced ECM, harness and fuse and car ran. When customer received the car, the cruise control and dash lights were inoperative. Dealer reprogrammed cruise and fixed wiring of dash lights under warranty after much argument. Dealer did not know cause of mishap. This is the 2nd time the car has died while travelling on busy roads. I was nearly rear-ended twice as I pulled the car off the highway.
- Richmond, VA, USA
I bought the car from a dealer and know from carfax report the car was recently off lease. I put 15 miles on it and internally inside the dash black smoke radiated from the vents and sparks fell under the car. Within seconds flames shot out from under the dash. The fire company arrived in less than 5 minutes but by then the car was an inferno.
- Saugerties, NY, USA
I have VW Passat, 2001. It has around 30 000 miles on it. The clutch has gone down on this car and it needs to be replaced. Parts and labor for this repair are more than $2200. This car has electrical problems also. The warranty is gone after 24000K or 2 years. I have extended warranty on this car, but they don't cover anything from the long list of repair. I called to VW customer care and ask to reimburse me for clutch repair, since it must be after 10 years/100 000 miles power train warranty. They refused to participate. I complain about VW quality ( I have friends having trouble with VW as well). I believe that manufacture has to take care of bad product and cover the repair cost. I purchased this car brand new and I expect to have a quality item, not the junk for more than $25K. I also completely dissatisfied with VW service!!!!
- Lynn, MA, USA
- Westminster, CO, USA