The contact owns a 2003 Volkswagen Passat. The contact stated that a new pair of rare brakes failed on her vehicle after 14,952 miles. She usually gets over 36,000 miles on a pair of brakes. She stated that the brake pads failed and damaged the rotors. The contact feels that the pads are defective and should have lasted longer than 14,000 miles. She also feels that the dealer should cover the cost of the new pads. The current and failure mileages were 95,100. Updated 04/21/09. The serpentine belt was cracked, the power steering fluid was low, the vc boot and hood strut was replaced.. updated 04/21/09.

- Traduco Cannon, CA, USA

Fuel pump failure while driving on the freeway the car quite running. 1.8 liter turbo in O3 VW Passat. Dealer calls and tells us our VIN number is not part of the recall. To call VW of North America and they should cover it. I talk to a women tell her the same thing as above and she ask me to hold while she submits the claim. She comes back on the line after 45 seconds or so and says that they won't cover it. The VIN number is not part of the recall. I ask to speak to a supervisor. I am told there is no one else I can speak to and this is the finally decision of VW of North America. This is not the first failure for this car. Temperature sensor replaced, brake module replaced twice, the heater core replace, the trip tronic shift replaced, instrument panel replaced, the engine flushed for sludge. Cv boots replaced. They're cracked again after 3 months.

- Riverside, CA, USA