3.9
definitely annoying- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 31,532 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
My wife and I have a 2003 Volkswagen Passat with 30,100 miles. Volkswagen has 4 yr/50000 miles mile bumper to bumper warranty, and an 8 year/unlimited mile oil sludge warranty. We broke down on the interstate, and had to be towed to the dealer. The manufacturer required oil changes in intervals of 5000 miles. My wife and I have had the oil changed every 4000 miles instead. The service writer from don jacobs called and stated that our Volkswagen needed a new motor. He went on to state that we needed to provide all of our oil change receipts from the time of the purchase. We were shocked, this was a 2 year old car. A long story short we were able to produce 5 receipts. Once it was changed in Florida while on vacation (no receipt),and once we received a free oil change at wal-mart due to an excessive wait (no receipt). That would make a total of 7 receipts (all of them).don jacobs would not begin the work on our car until we could provide all of these receipts including the 2 that are non existent.the car is still under bumper to bumper warranty period, so again we were shocked.next the dealer informed us that they and VW of America have decided that our warranty would be nullified due to neglect of maintenance.the funny part is that this diagnosis was made without ever looking under the hood of our VW.it is still in the same spot the tow truck left it in.before you decide to believe or discredit our side of this story, or maybe think this is an isolated event please visit the following sites:www.myvwlemon.com and also www.petitiononline.com/vwsludge/petition.html.I have quickly found that what has happened to us is litterally happening to 100's, and probably 1,000's of people in the us right now by their dealers and also VW of America not to mention the other manufacturers. The similarities in everyones stories on the web are frightening..
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